0x0000003b

The Stop 0x0000003B (SYSTEM_SERVICE_EXCEPTION) indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code. This error has been linked to excessive paged pool usage and may occur due to user-mode graphics drivers crossing over and passing bad data to the kernel code. The value of the first parameter should indicate an access violation. Try updating your graphics driver (after removing the installed ones, if possible): sometimes this could solve the problem. Bye.Luigi Bruno - Microsoft Community Contributor 2011 Award

i am not good with computers and i am worried about the Blue Screen appearing randomly. BCP1: 00000000C0000005 BCP2: FFFFF8800108F4E7 BCP3: FFFFF88008AB9DC0 BCP4: 0000000000000000 OS Version: 6_1_7601 Service Pack: 1_0 Product: 768_1 Files that help describe the problem: C:\Windows\Minidump\102611-16707-01.dmp C:\Users\Frank\AppData\Local\Temp\WER-41558-0.sysdata.xml Read our privacy statement online: http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409 If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt i do not know a lot about the computer and how it functions. So please i would very much appreciate it if anyone would be so kind as to give a step by step instruction to fix my problem. Thank you

You forgot to include two important pieces of information: the Stop Code and the Bug Check Name. Also download and run the program that you find at the following web address http://www.nirsoft.net/utils/blue_screen_view.html It will collect informations about the crash and the involved modules; post more details here so we can try to uderstand how you can solve this problem. Bye.Luigi Bruno - Microsoft Community Contributor 2011 Award