Blue Screen on Windows 7 Home Premium
I have a new laptop (Gateway) that`s been having unexpected shutdowns and after it recovers from them Windows identifies the problem as a Blue screen error, sometimes the screen also freezes and the images show some kind of "motion blur effect" and I can`t do anything but shut down the computer. I restored Windows to the factory settings but that was not the solution. I took the computer to the Acer-Gateway Service twice but they just reinstalled Windows and it didn`t work because the error is still there. I`ve read some other posts and I understand I have to include here a link to the skydrive file where I copied the minidump files, so here it is:http://cid-fef55da37b99e9aa.skydrive.live.com/browse.aspx/.Public?uc=2&isFromRichUpload=1I hope someone can help me with this problem. Thanks for your attention to this post.
December 30th, 2009 4:35am

Hello VicMartzR, First of all, upgrade BIOS to the latest version and restore it to the factory default; remove all unnecessary hardware devices from the computer, try entering Windows safe mode to test whether it is a third-party software/hardware compatibility issue. If so, please download and run Windows 7 Upgrade Advisor to check the reason for the issue. If the issue is caused by some incompatible driver, you might go to Device Manager, right click your hardware device in the list and select Update Driver Software; then click Search automatically for updated driver software. If you still get the BSOD error after installing the latest driver, please understand that Windows system uses separated user mode and kernel mode memory space, stop errors are always caused by kernel portion components, such as a hardware device, third-party drivers, backup software or anti-virus services (buggy services). The system goes to a blue screen because there is some exceptions happened in the kernel (either the device driver errors or the service errors), and Windows implements this mechanism: When it detects some errors occur in the kernel, it will kill the box in case some more severe damage happens. Then we get a blue screen or the system reboots (it depends on what the system settings are). To troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump. Unfortunately, debugging is beyond what we can do in the forum. A suggestion would be to contact Microsoft Customer Service and Support (CSS) via telephone so that a dedicated Support Professional can assist with your request. Please be advised that contacting phone support will be a charged call. To obtain the phone numbers for specific technology request please take a look at the web site listed below: http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS If you are outside the US please see http://support.microsoft.com for regional support phone numbers. I hope the problem will be resolved soon. Thanks! Andy
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December 30th, 2009 12:50pm

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