when I click a link in Windows Live mail, my computer crashes to Blue Screen Specifically a link to Facebook, such as "add friend"No, not just in this instance, when I am at a site, like ebay, I clink a link to see an item and blue screen happens.ok, I have done the "clean boot" just for the record, all that stuff was un checked anyway, save 2 but now they were as well.Here is the message:Additional information about the problem:BCCode: c2BCP1: 0000000000000007BCP2: 0000000000001097BCP3: 000000000411BEC6BCP4: FFFFF88002F22A00OS Version: 6_1_7600Service Pack: 0_0Product: 256_1Files that help describe the problem:C:\Windows\Minidump\020311-18782-01.dmpC:\Users\Andy\AppData\Local\Temp\WER-48329-0.sysdata.xmlRead our privacy statement online: If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt

Hi ARProductions101, - Do you get Blue Screen only at this particular instance? - Is your computer working fine without any issues apart from this issue? - Do you remember the error message along with the Blue Screen? If yes, specify the same.- Did you make any recent changes to your computer after which this issue has started to occur? Blue Screen errors may be caused by either a software problem or a hardware problem. Place your system in Clean boot stateand check if any third-party program interferes and causes the blue screen.Putting your system in clean boot state helps in identifying if any third party applications or startup items are causing the issue. If yes, you may have to contact the program manufacturer for any updates or uninstall and re-install the program. Here’s the article you may refer to, for steps with reference to the same. Use this link if you are using Windows XP:How to configure Windows XP to start in a "clean boot" stateNote: After troubleshooting, make sure to put the computer to start as usual as mentioned here:To configure Windows to use a Normal startup stateAfter you used the clean boot to resolve your problem, you can follow these steps to configure Windows XP to start normally. a. Click Start, and then click Run.b. Type msconfig, and then click OK. The System Configuration Utility dialog box is displayed.c. Click the General tab, click Normal Startup - load all device drivers and services, and then click OK.d. When you are prompted, click Restart to restart the computer. Regards,Divya R – Microsoft Support.Visit our Microsoft Answers Feedback Forum and let us know what you think.