Blue Screen after update on Windows 7 pro
Hi,I have my recommended Automatically Downdload and Install Updates on, and thats just what happened. One of the updates was the Important KB976662. After installing the KB976662 I was asked to restart, which I did. And thats when it began:First I had to force restart after ten minutes of Windows telling me it is trying to turn off some bachground programs.Then when it tried to start there was a blue screen stating the system crushed and its saving something to dump. So i started the system in safe mode and restored to before the update and it still crushed. It only then started after I selcted Start Using Last Known Good Configuration (Advanced).Ever since then whenever the system has to Restart it crushes (blue screen) and I have to go through the whole painful process again.In update history, the only update that keeps failing is the KB976662.Please help. I have uploaded a zipped folder called Dump of my .dmp files from the %SystemRoot%\Minidump folder into my Skydrive public folder.Thanx
March 3rd, 2010 6:14am

Can you copy and paste the web address of your SkyDrive public folder where the dump files are?
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March 3rd, 2010 8:27am

Hi, Since Windows system uses separated user mode and kernel mode memory space, stop errors are usually caused by kernel portion components, such as a hardware device, third-party drivers, backup software or anti-virus services (buggy services). Please refer to the following steps to troubleshoot the issue. 1. Boot the computer in Clean Boot for a test. 2. Temporarily disable all unnecessary hardware devices in Device Manager, such as Modem, sound card or external device. For detail steps, we can refer to the link below: Device Clean Boot 3. Run antivirus program and perform a full scanning. If the issue persists, please upload the latest minidump file (%systemroot%\minidump) to SkyDrive ( www.skydrive.live.com ), then share the link to me. I will be glad to assist you to analysis the data. Thanks, Novak
March 4th, 2010 12:45am

Hi, Since Windows system uses separated user mode and kernel mode memory space, stop errors are usually caused by kernel portion components, such as a hardware device, third-party drivers, backup software or anti-virus services (buggy services). Please refer to the following steps to troubleshoot the issue. 1. Boot the computer in Clean Boot for a test. 2. Temporarily disable all unnecessary hardware devices in Device Manager, such as Modem, sound card or external device. For detail steps, we can refer to the link below: Device Clean Boot 3. Run antivirus program and perform a full scanning. If the issue persists, please upload the latest minidump file (%systemroot%\minidump) to SkyDrive ( www.skydrive.live.com ), then share the link to me. I will be glad to assist you to analysis the data. Thanks, Novak you must not be able to read!! (and you work for MS! wtf!) a clean boot is something you could do if your PC would start! not if it will not. you can try safe mode, or with the install disk System restore,
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July 15th, 2012 12:09am

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