Hi,I have my recommended Automatically Downdload and Install Updates on, and thats just what happened. One of the updates was the Important KB976662. After installing the KB976662 I was asked to restart, which I did. And thats when it began:First I had to force restart after ten minutes of Windows telling me it is trying to turn off some bachground programs.Then when it tried to start there was a blue screen stating the system crushed and its saving something to dump. So i started the system in safe mode and restored to before the update and it still crushed. It only then started after I selcted Start Using Last Known Good Configuration (Advanced).Ever since then whenever the system has to Restart it crushes (blue screen) and I have to go through the whole painful process again.In update history, the only update that keeps failing is the KB976662.Please help. I have uploaded a zipped folder called Dump of my .dmp files from the %SystemRoot%\Minidump folder into my Skydrive public folder.Thanx

Can you copy and paste the web address of your SkyDrive public folder where the dump files are?

Hi, Since Windows system uses separated user mode and kernel mode memory space, stop errors are usually caused by kernel portion components, such as a hardware device, third-party drivers, backup software or anti-virus services (buggy services). Please refer to the following steps to troubleshoot the issue. 1. Boot the computer in Clean Boot for a test. 2. Temporarily disable all unnecessary hardware devices in Device Manager, such as Modem, sound card or external device. For detail steps, we can refer to the link below: Device Clean Boot 3. Run antivirus program and perform a full scanning. If the issue persists, please upload the latest minidump file (%systemroot%\minidump) to SkyDrive ( www.skydrive.live.com ), then share the link to me. I will be glad to assist you to analysis the data. Thanks, Novak