Blue Screen Problem in Windows7
Hello,i'm using HP G61-100SA Notebook PC with genuine windows 7 home edition.
when i on the pc, after sometime it gives me the bluescreen and my pc restarts. here is the details error it is giving me on the blue screen.
A problem has been detected and windows has been shut down to prevent damage to ur computer.
The system encountered an umcorrectable hardware error.
If this is the first time you have seen this stop error screen restart your computer.
If this is screen appears again..follow these steps:
*Check to make sure any new hardware or software is properly installed.
If this is a new installation,ask your hardware or software manufacture for any windows update you may need.
If problem contiues,disable or remove newly installed hardware/software
Disable BIOS memory option such as caching or shadowing.
If you need to use safe mode to remove os disable components,restart your computer.Press F8 to select advanced startup option and then select safemode.
Technical info
stop:0x00000124(0x0000000000000000,0xFFFFFA8005124038 0x00000000F2000040,0x00000000000000800
collecting data from crash dump
initializing disk for crash dump
beggining dump of physical memory
dumping physical memory
physical memory dump complete
Contact ur system admin or technical support for firther assistance.
please suggest me a way to get my pc back to normal.
Thank you
May 15th, 2010 8:43am
You get the following issue:
Bug Check 0x124: WHEA_UNCORRECTABLE_ERROR
The WHEA_UNCORRECTABLE_ERROR bug check has a value of 0x00000124. This bug check indicates that a
fatal hardware error has occurred .
Please upload all dmp files from the folder C:\Windows\Minidump to your SkyDrive and post the link here.
"A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
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May 15th, 2010 2:21pm
Hi,
Since Windows system uses separated user mode and kernel mode memory space, stop errors are usually caused by kernel portion components, such as a hardware device,
third-party drivers, backup software or anti-virus services (buggy services).
Please refer to the following steps to troubleshoot the issue.
1. Boot the computer in
Clean Boot for a test.
2. Temporarily disable all unnecessary hardware devices in Device Manager, such as Modem, sound card or external device.
For detail steps, we can refer to the link below:
Device Clean Boot
3. Run antivirus program and perform a full scanning.
If the issue persists, please upload the minidump file (%systemroot%\minidump) to SkyDrive (
www.skydrive.live.com ), then share the link to me. I will be glad to assist you to analysis the data.
Thanks,
Novak
May 17th, 2010 5:25am
hi,tx for da solutions but im unable to upload the files under minidump folder,it gives me the error msg as access denied,i cannot compress it to zip/rar archive either,it says acces denied again and i have unchecked the read-only and hidden check box from
attributes but it still says access denied,plz suggest a way i may upload it..
thank you..ur assistance will be highly appreciated.
Free Windows Admin Tool Kit Click here and download it now
May 18th, 2010 3:45pm
Hi,
Please copy the files under minidump folder to another location, such as Desktop. Then, please compress the logs to a zip file and
upload it. If the logs cannot be compressed, please upload
the latest log file for research.
Thanks,
Novak
May 19th, 2010 5:50am
hi der again..iv tried ol ways possible to compresss nd upload but nothing seems to work coz each tym i click on compress nd mail...it says compressing but it dsnt it jst continues foreva nd no outcum to it...and it gives an error msg saying ther is no email
program associated the requested action.Pls install program.if one is alredy installed,create an association in the default programs control panel.
and i tried mailing it to my account it denied saying der are dangerous files which cud not be sent...so i really donno wat to do now.Is der any way possible now.
thank you
will be w8n for a feed back
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May 19th, 2010 11:13am
Have you copied to files to your desktop first? If compressing doesn't work, upload each dump to your SkyDrive."A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
May 19th, 2010 3:38pm
hi der..well iv managed zip those files,and here is the download link for dmp files under minidump folder:-http://cid-4621c5c957c52e96.skydrive.live.com/self.aspx/.dump.zip
dats da link hope i will receive an instant feedbak
your cooperation will be highly appreciated
thank you
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May 19th, 2010 3:41pm
When was the last time you ran any hardware diagnostics on your computer? Memory tests, hard drive tests, etc?
Also, using proper grammar and spelling is likely to help when asking for assistance. :-)
May 20th, 2010 12:00pm
Hi,
I've checked the dumps and they say you have a fatal Hardware error:
WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred.
Record Id : 01caf722310a3e05
Severity : Fatal (1)
Length : 928
Creator : Microsoft
Notify Type : Machine Check Exception
Timestamp : 5/19/2010 7:09:20
Flags : 0x00000002 PreviousError
===============================================================================
Section 0 : Processor Generic
-------------------------------------------------------------------------------
Descriptor @ fffffa8004e2d0b8
Section @ fffffa8004e2d190
Offset : 344
Length : 192
Flags : 0x00000001 Primary
Severity : Fatal
Proc. Type : x86/x64
Instr. Set : x64
Error Type : BUS error
Operation : Generic
Flags : 0x00
Level : 0
CPU Version : 0x000000000001067a
Processor ID : 0x0000000000000000
===============================================================================
Section 1 : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor @ fffffa8004e2d100
Section @ fffffa8004e2d250
Offset : 536
Length : 128
Flags : 0x00000000
Severity : Fatal
Local APIC Id : 0x0000000000000000
CPU Id : 7a 06 01 00 00 08 02 00 - 9d e3 00 0c ff fb eb bf
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
Proc. Info 0 @ fffffa8004e2d250
===============================================================================
Section 2 : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor @ fffffa8004e2d148
Section @ fffffa8004e2d2d0
Offset : 664
Length : 264
Flags : 0x00000000
Severity : Fatal
Error : BUSL0_SRC_ERR_M_NOTIMEOUT_ERR (Proc 0 Bank 0)
Status : 0xf200084000000800
Your Intel Core 2 Duo CPU is damaged."A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
Free Windows Admin Tool Kit Click here and download it now
May 20th, 2010 5:32pm
Andre’s analysis is correct.
This issue may occur by damaged CPU or Motherboard. I suggest you involve the manufacturer to replace another one for a test.
Thanks,
Novak
May 21st, 2010 6:25am
Good day!
well thanks alot for da quick and excellent response but im in the same problem again:(well I got my laptop replaced with a new one but with the same kind,unfortunatley i experience exactly the same problem as the first explained above!What do i do next??
your help will be highly appreciated
thank you
Free Windows Admin Tool Kit Click here and download it now
July 30th, 2010 12:01am
Good day
Basically this exactly that i experience:
when i on the pc, after sometime it gives me the bluescreen and my pc restarts. here is the details error it is giving me on the blue screen.
A problem has been detected and windows has been shut down to prevent damage to ur computer.
The system encountered an umcorrectable hardware error.
If this is the first time you have seen this stop error screen restart your computer.
If this is screen appears again..follow these steps:
*Check to make sure any new hardware or software is properly installed.
If this is a new installation,ask your hardware or software manufacture for any windows update you may need.
If problem contiues,disable or remove newly installed hardware/software
Disable BIOS memory option such as caching or shadowing.
If you need to use safe mode to remove os disable components,restart your computer.Press F8 to select advanced startup option and then select safemode.
Technical info
stop:0x00000124(0x0000000000000000,0xFFFFFA8005124038 0x00000000F2000040,0x00000000000000800
collecting data from crash dump
initializing disk for crash dump
beggining dump of physical memory
dumping physical memory
physical memory dump complete
A solution would be more than appreciated
thank you
July 30th, 2010 10:52pm
you get the same error: 0x124 - fatal hardware issue"A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
Free Windows Admin Tool Kit Click here and download it now
July 31st, 2010 1:26am
Did you follow any of your own quoted suggestions? 1) BIOS / drivers are updated? 2) "newly installed hardware/software" is removed / disabled? 3) BIOS options like caching or shadowing are disabled?"I think there is a world market for maybe five computers. (Thomas J. Watson, Sr.)
July 31st, 2010 1:53am
Good day
yes its the same problem I assume:0x124
No I have not followed any of my own quoted suggestions.
well I have uploaded the minidump folder to skydrive and the link is as follows:
http://fltqlw.blu.livefilestore.com/y1p0WVJsenSUChsjPnTnSvpHipmYp9Zm3LOHRrBCH7EhdCln4_LqytnLseolqOhdAEeCd4Wjqk2wZBTxQircLuFlQv3SLN4Epu4/Minidump.zip
This may help you to analyse the data for me.Your assistance is highly appreciated!
Thanx alot
Free Windows Admin Tool Kit Click here and download it now
July 31st, 2010 6:35pm
good day
well I was just wondering how comw i havnt gotn a feed back yet?
umm pls may i get assisstance.
thank you
August 2nd, 2010 11:44pm
Because the latest link doesn't work for me."A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
Free Windows Admin Tool Kit Click here and download it now
August 2nd, 2010 11:58pm
hmm i see..ok well this is anoda link please please please try analyse it and let me know the sooner the better thanks a million:)
http://fltqlw.blu.livefilestore.com/y1pGQMoKVhZb6CWdQnXbxprWV_VduJSFrnKHvHmtjVuxivV0BIieBOEiiuY6-1R-1uHS58BYl3wdIDHF9Z4gD0BI3MzwQa2qUm1/New_folder.zip?download&psid=1
have a good day:)
ur assisstance is highly appreciated!
August 3rd, 2010 2:47pm
Severity : Fatal (1)
Length : 928
Creator : Microsoft
Notify Type : Machine Check Exception
Timestamp : 8/3/2010 9:20:28
Flags : 0x00000000
===============================================================================
Section 0 : Processor Generic
-------------------------------------------------------------------------------
Descriptor @ fffffa80050880b8
Section @ fffffa8005088190
Offset : 344
Length : 192
Flags : 0x00000001 Primary
Severity : Fatal
Proc. Type : x86/x64
Instr. Set : x64
Error Type : BUS error
Operation : Generic
Flags : 0x00
Level : 0
CPU Version : 0x000000000001067a
Processor ID : 0x0000000000000001
===============================================================================
Section 1 : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor @ fffffa8005088100
Section @ fffffa8005088250
Offset : 536
Length : 128
Flags : 0x00000000
Severity : Fatal
Local APIC Id : 0x0000000000000001
CPU Id : 7a 06 01 00 00 08 02 01 - 9d e3 00 0c ff fb eb bf
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
Proc. Info 0 @ fffffa8005088250
===============================================================================
Section 2 : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor @ fffffa8005088148
Section @ fffffa80050882d0
Offset : 664
Length : 264
Flags : 0x00000000
Severity : Fatal
Error : BUSL0_SRC_ERR_M_NOTIMEOUT_ERR (Proc 1 Bank 0)
That error (BUSL0_SRC_ERR_M_NOTIMEOUT_ERR) means the processor sent out a read request to L0 cache, and there was a delay in return
(either a cache miss, or invalid data in cache).
Source: http://www.sevenforums.com/858818-post4.html
So, it looks like an issue with your Pentium Dual Core CPU.
Manufacturer Hewlett-Packard
Product Name HP G61 Notebook PC
Version Rev 1
BIOS Version F.14
BIOS Starting Address Segment 0
BIOS Release Date 09/22/2009
Is this the latest BIOS? Try a BIOS Update, please.
"A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
Free Windows Admin Tool Kit Click here and download it now
August 3rd, 2010 3:24pm
Thankx alot so does that mean i corrupted it or was it a faulty item?taking back to the retail i bought it from is it the solution to get it replaced as i have a one year warranty for it..o am I to be blamed for da processor been corrupted?
What do you reccomend me to do further?
August 3rd, 2010 5:43pm