Blue Screen
Every couple of hours while i'm surfing the internet all of a sudden I will get a blue screen that only lasts for a couple of seconds and all I can catch is it saying that it is shutting down my system to prevent damage to the computer, then it will restart, and after I log on, it takes about 2-3 mins for the anti-virus to kick in, then everything is fine, till it repeats again. HEPL!!!
August 25th, 2009 5:34am

My first suggestion is it may be from an active x addon you installed from a web site. You can check the event viewer. Try to isolate the addon if any thatis causing it.Paste the following to a shortcut:"%systemdrive%\Program Files\Internet Explorer\iexplore.exe" -extoffThis willrun internet explorer with no addons and if the problem does not occur more thanlikely it was caused by an addon.
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August 25th, 2009 8:00am

Hello, First of all, remove all unnecessary hardware devices from the computer, try entering Windows safe mode to test whether it is a third-party software/hardware compatibility issue. If so, please download and run Windows 7 Upgrade Advisor to check the reason for the issue. I know that you met the BSOD or stop error issue while using Windows 7. Since Windows system uses separated user mode and kernel mode memory space, stop errors are always caused by kernel portion components, such as a hardware device, third-party drivers, backup software or anti-virus services (buggy services). The system goes to a blue screen because there is some exceptions happened in the kernel (either the device driver errors or the service errors), and Windows implements this mechanism: When it detects some errors occur in the kernel, it will kill the box in case some more severe damage happens. Then we get a blue screen or the system reboots (it depends on what the system settings are). To troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump. Unfortunately, debugging is beyond what we can do in the forum. A suggestion would be to contact Microsoft Customer Service and Support (CSS) via telephone so that a dedicated Support Professional can assist with your request. Please be advised that contacting phone support will be a charged call. To obtain the phone numbers for specific technology request please take a look at the web site listed below: http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS If you are outside the US please see http://support.microsoft.com for regional support phone numbers. I hope the problem will be resolved soon. Thanks! Andy
August 25th, 2009 9:02am

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