BlueScreens on Win7, 64bit.
I have this problem with a new HP Pavilion p6580la.
-Windows 7 64 bit. (6.1.7600.2.0.0.768.3)
I've uploaded here all my error files (dump files):
http://cid-c8c3d2b6e41b20d3.skydrive.live.com/redir.aspx?resid=C8C3D2B6E41B20D3!146
I can't view these files for analysis.
¿Could you help me please?
December 29th, 2010 2:49pm
It seems that your problems are caused by SRTSP64.SYS which belongs to Norton/Symantec. Please make sure that you update any Norton or Symantec product on the machine. You could also uninstall the Norton software and instead rely on the built in Windows
Firewall and the free Microsoft antivirus software calles Microsoft Security Essentials,
http://www.microsoft.com/security_essentials/Blogging about Windows for IT pros at
www.theexperienceblog.com
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December 29th, 2010 3:27pm
Hi Carlos,
you always get this crash:
Bug Check 0x50: PAGE_FAULT_IN_NONPAGED_AREA
This indicates that invalid system memory has been referenced.
http://msdn.microsoft.com/en-us/library/ff559023%28VS.85%29.aspx
Cause
Bug check 0x50 usually occurs after the installation of faulty hardware or in the event of failure of installed hardware (usually related to defective RAM, be it main memory, L2 RAM cache, or video RAM).
Another common cause is the installation of a faulty system service.
Antivirus software can also trigger this error, as can a corrupted NTFS volume.
You have such NTFS issues:
STACK_TEXT:
nt!KeBugCheckEx
nt! ?? ::FNODOBFM::`string'+0x40e8b
nt!KiPageFault+0x16e
nt!memmove+0x250
nt!CcMapAndCopyInToCache+0x333
nt!CcCopyWrite+0x194
Ntfs!NtfsCopyWriteA+0x208
fltmgr!FltpPerformFastIoCall+0xf2
fltmgr!FltpPassThroughFastIo+0xda
fltmgr!FltpFastIoWrite +0x1ce
nt!NtWriteFile +0x5ad
nt!KiSystemServiceCopyEnd+0x13
nt!KiServiceLinkage
SRTSP64+0x3764a
the driver was Symantec and the crash happens because of writing a file by the AVG scanner to the disk :
PROCESS_NAME: avgcsrva.exe
Image name: SRTSP64.SYS
Timestamp: Fri Aug 21 08:54:07 2009
Your Symantec version is very old. so update the AntiVirus tool, please and remove AVG. NEVER use 2 or more AntiVirus tools side by side!
Resolving a corrupted NTFS volume problem: Run Chkdsk /f /r to detect and repair disk errors. You must restart the system before the disk scan begins on a system partition.
best regards
André"A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
December 29th, 2010 3:50pm
Andreas Stenhall & Andre Ziegler:
Thanks a lot for your help. You are right. I've uninstalled Norton Security and I think this action
will a permanent solution.
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December 31st, 2010 12:26am