Hi,
Please let me know the bowser you using to access the online bank. If you use Internet Explorer, you could try to reset it:
http://support.microsoft.com/kb/923737 and reinstall the add-ons.
If the issue persists, please contact the website support for more help.
Thanks for understanding.
William Tan
TechNet Community Support
Need to support users over the internet?
click here try our remote control online beta