Hi

when i try to open a dvd file through cyberlink power dvd or try to play any video though power dvd ,blue screen appear with bad pool caller error.Here is my dump file can somebody help me solve it?

https://skydrive.live.com/redir?resid=631D315AE22B5BD7%21172

thanks in advance

• Edited by LesserNoddy Tuesday, January 07, 2014 5:40 PM

LN

These were Related to atikmpag.sys AMD multi-vendor Miniport Driver from Advanced Micro Devices, Inc.  Yours is 2 years old.  I would install the newest driver available.

If you continue to crash I would remove McAfee and use the built in defender in its place.

************* Symbol Path validation summary **************
Response                         Time (ms)     Location
Deferred                                       SRV*H:\symbols*http://msdl.microsoft.com/download/symbols
Symbol search path is: SRV*H:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
Machine Name:
Kernel base = 0xfffff803`26613000 PsLoadedModuleList = 0xfffff803`268dfa20
Debug session time: Tue Jan  7 11:29:25.189 2014 (UTC - 5:00)
System Uptime: 0 days 0:03:21.104
Loading Kernel Symbols

*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : igdkmd64.sys ( igdkmd64+1612 )



BAD_POOL_CALLER (c2)
The current thread is making a bad pool request.  Typically this is at a bad IRQL level or double freeing the same allocation, etc.
Arguments:
Arg1: 0000000000000099, Attempt to free pool with invalid address  (or corruption in pool header)
Arg2: fffff880042bfa28, Address being freed
Arg3: 0000000000000000, 0
Arg4: 0000000000000000, 0

Debugging Details:
------------------


BUGCHECK_STR:  0xc2_99

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT

PROCESS_NAME:  wmplayer.exe

CURRENT_IRQL:  0

ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre

LAST_CONTROL_TRANSFER:  from fffff80326c5d19c to fffff8032666d440

STACK_TEXT:  
fffff880`1c5db1e8 fffff803`26c5d19c : 00000000`000000c2 00000000`00000099 fffff880`042bfa28 00000000`00000000 : nt!KeBugCheckEx
fffff880`1c5db1f0 fffff803`267a90e9 : f617e594`f77ba7cd abf4526f`4068c80d 0821daac`4bda7310 c9b150af`c6357f79 : nt!VerifierBugCheckIfAppropriate+0x3c
fffff880`1c5db230 fffff803`26885b39 : fffff880`042bfa18 fffff880`1c5db2e9 00000000`000000ff 76313c00`91136869 : nt!VerifierFreeTrackedPool+0x41
fffff880`1c5db270 fffff880`04b00612 : fffff880`042bfa28 fffff8a0`09882e80 00000000`00000000 fffff880`1c5db6b0 : nt!ExFreePool+0xa6b
fffff880`1c5db350 fffff880`042bfa28 : fffff8a0`09882e80 00000000`00000000 fffff880`1c5db6b0 fffff880`00004b80 : igdkmd64+0x1612
fffff880`1c5db358 fffff8a0`09882e80 : 00000000`00000000 fffff880`1c5db6b0 fffff880`00004b80 fffff880`00000400 : atikmpag+0x32a28
fffff880`1c5db360 00000000`00000000 : fffff880`1c5db6b0 fffff880`00004b80 fffff880`00000400 fffff880`1c5db380 : 0xfffff8a0`09882e80


STACK_COMMAND:  kb

FOLLOWUP_IP: 
igdkmd64+1612
fffff880`04b00612 ??              ???

SYMBOL_STACK_INDEX:  4

SYMBOL_NAME:  igdkmd64+1612

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: igdkmd64

IMAGE_NAME:  igdkmd64.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  526eddae

FAILURE_BUCKET_ID:  0xc2_99_igdkmd64+1612

BUCKET_ID:  0xc2_99_igdkmd64+1612

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:0xc2_99_igdkmd64+1612

FAILURE_ID_HASH:  {3ffadce8-e9ff-ec0c-363d-6cfbdfbb1ba3}

Followup: MachineOwner
---------

Thanks For answering

and sorry for late response i update my all drivers regularly also i update my amd driver and graphic driver from dell. which driver need to be updated and this was not happened previously recently from few days  it was start to happen.I just want to confirm that is this is  related to any hardware problem or software.and as u mention about mcafee is macafee crating a issue.

Blue screen only appear when i try to play dvd file through cyberlink dvd player and if i play the same video with any other player they play smoothly without creating any issue. plz tell me why this will happen now and what i do to resolve the issue.

I also attach the dump file after update my all drivers.

https://skydrive.live.com/redir?resid=631D315AE22B5BD7%21177

thanks

LN

This DMP still points to the video driver

Microsoft (R) Windows Debugger Version 6.3.9600.16384 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Ken\Desktop\011114-27390-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available


************* Symbol Path validation summary **************
Response                         Time (ms)     Location
Deferred                                       SRV*H:\symbols*http://msdl.microsoft.com/download/symbols
Symbol search path is: SRV*H:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
Machine Name:
Kernel base = 0xfffff803`3ec74000 PsLoadedModuleList = 0xfffff803`3ef40a20
Debug session time: Sat Jan 11 13:16:43.425 2014 (UTC - 5:00)
System Uptime: 0 days 0:44:00.336
Loading Kernel Symbols
...............................................................
................................................................
..................................................
Loading User Symbols
Loading unloaded module list
............
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C2, {99, fffff8800444fa28, 0, 0}

*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : igdkmd64.sys ( igdkmd64+1612 )

Followup: MachineOwner
---------

i can't figure out the driver as i update my driver from manufacturer site(dell) and the problem is still exist also reinstall the os and install all updated drivers ,could u plz confirm that this is not a hardware problem. and which driver create a problem and needs to be updated.

These are the drivers which i installed.

Intel Graphic

http://www.dell.com/support/drivers/us/en/19/DriverDetails/Product/inspiron-15r-5521?driverId=8R603&osCode=W864&fileId=3126513593&languageCode=en&categoryId=VI

AMD Radeon

http://www.dell.com/support/drivers/us/en/19/DriverDetails/Product/inspiron-15r-5521?driverId=VHY54&osCode=W864&fileId=3126513687&languageCode=en&categoryId=VI

Thanks

LN

I cant tell what gpu you have but the Dell link does look correct for the Intel graphic adapter.

What Radeon model do you have?

Its AMD Radeon HD 8730M

AND

Intel(R) HD Graphics 4000

Thanks

LN

That also is correct I believe.