Backup and Restore
While trying to backup my files , video etc. , to drive E: DVD , I got the follwing error : Backup time : 6/22/2010 1:05pm Backup Location : DVD RW (E:) Error Code : 0x00703EE Iam not computer illerate nor do I know how to fix this problem , I have disabled Norton 360 smart antivirus and it dies not help . I recently installed DivX 8 and the codec package , could that be causing the problem , I am out of ideas and very frustrated , . Can anyone help with this issue please ?
June 23rd, 2010 1:25am

Hi, Please check with the discs and make sure they’re writable. Also, please check if the DVD-RW can burn other files to determine whether the burner works. If feasible, try and backup to an external hard disk or different discs and check if the error message reappears. First, let’s temporarily disable antivirus software and Firewall on the computer as a test and then proceed with performing the backup. Note: Make sure you turn-on the antivirus software and Windows Firewall later. Now check if you can complete the backup. If the issue persists, I suggest you to boot the computer Clean Boot to check if it works properly. If the issue persists, please confirm if the libraries are costumed and the BitLocker Drive Encryption is enabled. If you are still not able to perform the backup on any CD/DVDs, then perform the following steps: If you have any third-party CD/DVD-burning software such as Nero or Roxio installed, temporarily uninstall the same. Note: Make sure you have the installation files for later reference. Let’s open the Hardware and Devices troubleshooter to run the automated troubleshooting services. · Click Start, Control Panel · In the Control Panel, click System and Security · In the System and Security window, under Action Center, click Troubleshoot common computer problems · In the Troubleshoot computer problems window, click Hardware and Sound and under Device select playing and burning CDs, DVDs, and Blu-ray Discs to automatically diagnose and fix a problem. Try performing a backup now and check if things get better. If the troubleshooter doesn’t fix the issue, you may go ahead and uninstall and re-install the existing drivers: To uninstall and re-install the existing drivers, refer to the Remove and reinstall drivers section in the following KB article: Your CD drive or DVD drive is missing or is not recognized by Windows or other programs http://support.microsoft.com/kb/314060 After the computer restarts, the drivers will be automatically installed. Try performing a backup now and check if you can successfully accomplish the same. Hope this helps. Sabrina
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June 23rd, 2010 11:11am

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