I have tired to run my back up files. Every time I ran my back up, It sets stuck around 45%, a message says (error on the media I used ). I thought maybe bad blank dvd so I tried a new blank dvd. Same problem, 47% and message (error on the media I used ). I just got my coumputor 4 days ago. The only files I have transfered were a few pics and I-tunes, I downloaded from apple, and transfered my music I have on my old computor. And downloaded updates from Windows update. Should I restore my computor? I have not done anything yet. My computor (OS Name Microsoft Windows 7 Home Premium Version 6.1.7600 Build 7600 Other OS Description Not Available OS Manufacturer Microsoft Corporation System Name ARMANDO-PC System Manufacturer TOSHIBA System Model Satellite A665 System Type x64-based PC Processor Intel(R) Core(TM) i3 CPU M 350 @ 2.27GHz, 2266 Mhz, 2 Core(s), 4 Logical Processor(s) BIOS Version/Date TOSHIBA 1.10, 4/19/2010 SMBIOS Version 2.6 Windows Directory C:\windows System Directory C:\windows\system32 Boot Device \Device\HarddiskVolume1 Locale United States Hardware Abstraction Layer Version = "6.1.7600.16385" User Name Armando-PC\Armando Time Zone Pacific Daylight Time Installed Physical Memory (RAM) 4.00 GB Total Physical Memory 3.80 GB Available Physical Memory 2.20 GB Total Virtual Memory 7.60 GB Available Virtual Memory 5.82 GB Page File Space 3.80 GB Page File C:\pagefile.sys Thanks for your help! Armando

Did you run the backup manually or system performs it in scheduled? Were you performing a System Image or general backup? At this point, please try the following suggestions to narrow down the root causes of the issue. a. Test the issue in Clean Boot to check if it is caused by 3rd party programs or services. b. Run Check Disk Utility to make sure that there are no errors on your hard drives. 1. Click the Start Button, type "cmd" (without quotation marks) in the Search bar. 2. Right click on the search result listed upper and click Run as Administrator. 3. In the open command window, input the following command and press Enter Key after it. Chkdsk /f /r 4. Please type Y and press Enter. 5. Please restart the computer and let the tool check all drives on the computer. C. Ensure that the backup is not running at the same time as another backup as the custom provider may only allow one snap-shot at a time. For More Information and help related to windows 7 backup error

Hi, I would like to confirm the following questions first: 1. Can you backup to the internal hard drive succesfully? 2. What error message was encountered when backup frozen? 3. Does it work if you try to backup a text file only? Based on the current situation, you may verify and start the following services: • Microsoft Software Shadow Copy Provider service • Volume Shadow Copy Service • Windows Backup You may also search for the solution with the key words, "Windows 7", "KB", "Backup" and the error code in Microsoft website. Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.