Everytime I try to shut down my laptop (HP Pavilion dv7) it takes a long time to finally shut down, but then restarts right away. Here is the message I receive. Thanks!! Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7600.2.0.0.256.48 Locale ID: 1033 Additional information about the problem: BCCode: 1000009f BCP1: 0000000000000004 BCP2: 0000000000000258 BCP3: FFFFFA8003CFC680 BCP4: FFFFF80000B9C510 OS Version: 6_1_7600 Service Pack: 0_0 Product: 256_1 Files that help describe the problem: C:\Windows\Minidump\051810-22167-01.dmp

Hi, try to request the following hotfix: KB975599 - Stop error when you put a computer that is running Windows 7 or Windows Server 2008 R2 to sleep, into hibernation, or when you restart the computer: "0x9F " Open the folliwing website: http://support.microsoft.com/kb/975599 Click on the link "View and request hotfix downloads", select the platform (x86 or x64) and type in your email twice and type in the captcha ad click request hotfix. After 1 minute you have an email with the link to download an exe. Use the password which is included inside the email to extract the update. Install the update and reboot, now the issue is fixed. If it is not fixed, go to the folder C:\Windows\Minidump and copy all dmp files to your desktop and upload them to your SkyDrive and post the link here. André"A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/

Hi, Please also try the following steps to troubleshoot the issue. 1. Boot the computer in Clean Boot for a test. 2. Temporarily disable all unnecessary hardware devices in Device Manager, such as Modem, sound card or external device. For detail steps, we can refer to the link below: Device Clean Boot 3. Run antivirus program and perform a full scanning. If the issue persists, please upload the minidump file (%systemroot%\minidump) to SkyDrive ( www.skydrive.live.com ), then share the link to me. I will be glad to assist you to analysis the data. Thanks, Novak