I, too, am experiencing the blue screen of death. It happens when dragging and dropping files to the external hard drive and/or copying and pasting files to the external hard drive. The external hard drive is a Seagate - FreeAgent Go Model: ST903203FG which is supposed to be Windows 7 compatible and did install without incident. OS is a custom install, retail version, Windows 7, 64-bit. Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7600.2.0.0.256.48 Locale ID: 1033 Additional information about the problem: BCCode: 116 BCP1: FFFFFA8009F5E010 BCP2: FFFFF88004999220 BCP3: 0000000000000000 BCP4: 0000000000000002 OS Version: 6_1_7600 Service Pack: 0_0 Product: 256_1 Files that help describe the problem: C:\Windows\Minidump\111109-28080-01.dmp C:\Users\John\AppData\Local\Temp\WER-107391-0.sysdata.xml Read our privacy statement online: http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409 If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt ================= The dmp file has been uploaded to http://cid-4b79a762f0667f45.skydrive.live.com/browse.aspx/Windows7?authkey=DSTzfCAKeMs%24 What's been done so far: 1. Click the Start button, type CMD in the Start Search box. 2. Right click on CMD and choose Run as administrator. 3. Type the following command and press Enter: fsutil resource setautoreset true C:\ =========================== Windows update - complete =========================== Device Manager > right click on drivers > all = device working properly; up to date =========================== Clean registry =========================== BIOS = latest version =========================== Please tell me how to fix this problem. Thank you.

From the minidump file you received a VIDEO_TDR_FAILURE (Bugcheck 116) (Attempt to reset the display driver and recover from timeout failed) caused by the nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver).You appear to be running the 195.39 beta GeForce drivers. However the timestamp on the nvlddmkm.sys does not seem to match that version.In any event, there may be a corruption of the video drivers so you could try uninstalling the video drivers and reinstalling them.If problems persist revert to a previous version of video drivers that were stable.BTW, when did this problem start and did it coincide with any software or hardware change?Are you over-clocking in any way?

In addition to updating your video drivers as auggy suggested, if you have 4GB or more of RAM, you might want to try the fix mentioned here: http://social.technet.microsoft.com/Forums/en-US/w7itprohardware/thread/38f25c1d-de67-4c74-8845-2cd3a15d8e41Want to know if your current hardware & software will work with Windows 7? Check out these links: **Windows 7 Upgrade Advisor ** **Windows 7 Compatibility Center**

From the minidump file you received a VIDEO_TDR_FAILURE (Bugcheck 116) (Attempt to reset the display driver and recover from timeout failed) caused by the nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver). You appear to be running the 195.39 beta GeForce drivers. However the timestamp on the nvlddmkm.sys does not seem to match that version. In any event, there may be a corruption of the video drivers so you could try uninstalling the video drivers and reinstalling them. If problems persist revert to a previous version of video drivers that were stable. BTW, when did this problem start and did it coincide with any software or hardware change? Are you over-clocking in any way? The problem occurred in the midst of doing a custom install of Win 7 Pro on a machine that came with Win Vista Home Premium. A different external hard drive -- purchased solely for the transfer -- barely got the job done before crashing. After multiple crashes and uninstalls, the ext hard drive would no longer install. Went back to the store and exchanged for the Seagate. Same thing happening but less severe in that Seagate drivers properly installed -- according to Windows. Attempting to follow your advice and ignoring Windows Update which said all my drivers were updated, I opened Device Manager > Display adapters > Right-clicked GeForce 9100 driver > Properties > General > "This device is working properly" Still yet, I Right-clicked GeForce 9100 driver > Update Driver Software . . . > Search automatically > and I got an update! Although the computer has stopped with the BSOD, dragging/dropping files and/or copying/pasting still doesn't work. I'll try either method with a folder, a couple of the files transfer then a popup appears saying J:/folder name no longer exists. ??? Why would I have a beta driver? If I uninstall drivers, where do I get others to re-install? I have no idea what "over-clocking" is let alone if the computer is doing it. (Sigh)

In addition to updating your video drivers as auggy suggested, if you have 4GB or more of RAM, you might want to try the fix mentioned here: http://social.technet.microsoft.com/Forums/en-US/w7itprohardware/thread/38f25c1d-de67-4c74-8845-2cd3a15d8e41 Want to know if your current hardware & software will work with Windows 7? Check out these links: **Windows 7 Upgrade Advisor ** **Windows 7 Compatibility Center ** Looking in the Device Manager there's several Nvdia drivers but NO specific "NVIDIA USB Enhanced Host Controller Interface (EHCI) chipset" listed anywhere. The hotfix say not to install unless all the conditions are present -- I have a known 3 out of 4. How am I supposed to know what chipset I have? You have a computer that is running Windows 7 or Windows Server 2008 R2. The computer has an NVIDIA USB Enhanced Host Controller Interface (EHCI) chipset. The computer has at least 4GB of RAM. You try to copy data from the computer to an external USB storage device.

It seems that you are using "NVIDIA USB Enhanced Host Controller Interface (EHCI) chipset" as you are using integrated video adapter 9100 from Nvidia.Sean Zhu - MSFT

Maybe I am - maybe I'm not using the "NVIDIA USB Enhanced Host Controller Interface (EHCI) chipset" Installed the hotfix recommended above and the computer is back to blue-screening. So now what? dmp files uploaded to: http://cid-4b79a762f0667f45.skydrive.live.com/self.aspx/Windows7/111209-18782-01.dmp

I would suggest to uninstall the video drivers that are now installed via "Uninstall a program" and then download and install the following drivers from NVIDIA:http://www.nvidia.com/object/win7_winvista_64bit_191.07_whql.htmlIf problems persist try a "clean boot" and see if the problem still exists:http://support.microsoft.com/kb/929135Follow Step 1 to clean boot and Step 7 to return to a normal startup.

You're messing with me, right? This didn't do a thing. Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7600.2.0.0.256.48 Locale ID: 1033 Additional information about the problem: BCCode: 116 BCP1: FFFFFA8006D394E0 BCP2: FFFFF880057D0220 BCP3: 0000000000000000 BCP4: 0000000000000002 OS Version: 6_1_7600 Service Pack: 0_0 Product: 256_1 Files that help describe the problem: C:\Windows\Minidump\111309-18564-01.dmp C:\Users\John\AppData\Local\Temp\WER-39421-0.sysdata.xml ~~~~~~~~~ WER file not found. dmp file uploaded to http://cid-4b79a762f0667f45.skydrive.live.com/browse.aspx/Windows7

Guess I shouldn't have said "This didn't do a thing" because actually the recommended fixes have changed the problem. first post: BCP1: FFFFFA8009F5E010 BCP2: FFFFF88004999220 last post: BCP1: FFFFFA8006D394E0 BCP2: FFFFF880057D0220 AND Although I just deleted all my Nvdia drivers and installed all the latest from http://www.nvidia.com/object/win7_winvista_64bit_191.07_whql.html Windows Update says it has nvdia updates. ??? Since I'm still getting the BSOD, I installed them. Going to try the ext. drive again. (edit) Yippee!! The same ol' BSOD with still yet another BCP1 & 2. Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7600.2.0.0.256.48 Locale ID: 1033 Additional information about the problem: BCCode: 116 BCP1: FFFFFA80093DE010 BCP2: FFFFF880080C4490 BCP3: 0000000000000000 BCP4: 0000000000000002 OS Version: 6_1_7600 Service Pack: 0_0 Product: 256_1 Files that help describe the problem: C:\Windows\Minidump\111309-27034-01.dmp ~~~~~~~~~ SOS -- file uploaded to skydrive http://cid-4b79a762f0667f45.skydrive.live.com/self.aspx/Windows7/111309-27034-01.dmp

Although I just deleted all my Nvdia drivers and installed all the latest from http://www.nvidia.com/object/win7_winvista_64bit_191.07_whql.html Windows Update says it has nvdia updates. ??? That's unusual. If you installed the 191.07 drivers Windows Update should not flag the video drivers as needing an update.Perhaps the drivers are/were not properly installed.Your Windows 7 installation wasa "clean install" rather than an upgrade "over-top" of a previous Windows installation, correct?

yes. I'm wondering if the hotfix was installed properly. I've never done it before. The files unzipped then what? The directions don't say. I did nothing. The computer did nothing. ??? Hey, I'm not beyond chucking the whole thing and starting over. If I knew the problem would be fixed

For the KB976972 hotfix after unzipping the file(s) to a location such as the C: drive you then have to go to that location and click on the installer (Windows6.1-KB976972-x64.msu)to install and then reboot.

Thank you, auggy. But &*^@$! too bad the instructions -- that I followed to a T -- didn't ever mention that. I guess I'll go to the top of this thread and start all over again.

Thank you, auggy. But &*^@$! too bad the instructions -- that I followed to a T -- didn't ever mention that. I guess I'll go to the top of this thread and start all over again. Unfortunately, going to the top of the thread and starting over had disasterous results.Windows 7 has (yet again) been clean installed. The first thing I did was install and try to add files to the exterior hard drive.Install was successful. However,transferring files to the ext. hard drive again resulted in(yet another) BSOD.Other thaninstallingmy anti-virus software in order to safely navigate to this site and making sure all windows updates are installed, no other changes have been made to the computer.I know you've answered before, but obviously simply "starting from the top of the thread" was not a good thing. Please help get this problem corrected.Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7600.2.0.0.256.48 Locale ID: 1033 Additional information about the problem: BCCode: 116 BCP1: FFFFFA8009556010 BCP2: FFFFF880048A2490 BCP3: 0000000000000000 BCP4: 0000000000000002 OS Version: 6_1_7600 Service Pack: 0_0 Product: 256_1 Files that help describe the problem: C:\Windows\Minidump\111309-24273-01.dmp C:\Users\John\AppData\Local\Temp\WER-57049-0.sysdata.xml <iframe title ="Preview" scrolling="no" marginheight="0" marginwidth="0" frameborder="0" style="width:98px;height:115px;padding:0;background-color:#fcfcfc;" src="http://cid-4b79a762f0667f45.skydrive.live.com/embedicon.aspx/Windows7/111309-24273-01.dmp"></iframe>(Sorry, I have no email client yet)

According to the memory dump you provided, the USB hotfix I mentioned isn't installed on this machine.Want to know if your current hardware & software will work with Windows 7? Check out these links: **Windows 7 Upgrade Advisor ** **Windows 7 Compatibility Center**

Also, the link to the last minidump file does not seem to work.Also, what computer (make/model) do you have?

Auggy - Here's the link I used for the dump file: http://cid-4b79a762f0667f45.skydrive.live.com/self.aspx/Windows7/111309-24273-01.dmpZtrustE - Don't worry if the first 2 elements of this particular crash change. They represent memory addresses, so they'll be different with every crash. More details here: http://msdn.microsoft.com/en-us/library/aa469184.aspxWant to know if your current hardware & software will work with Windows 7? Check out these links: **Windows 7 Upgrade Advisor ** **Windows 7 Compatibility Center**

According to the memory dump you provided, the USB hotfix I mentioned isn't installed on this machine. Want to know if your current hardware & software will work with Windows 7? Check out these links: **Windows 7 Upgrade Advisor ** **Windows 7 Compatibility Center** That's because when trying to install it a popup says "The update is not applicable to your computer."What I've found:Using the default settings for the download and unzipping does not work. One must choose a location such as theDownloads folder. The zip file was a 398066_intl_i386_zipExtracted files were hotfix -textWindows6.1-KB976972-x86 - Micorsoft Update Standalone PackageI've tried the uninstalling the Nvida drivers softwarethrough Control Panel > Uninstall programs > Nvidia > all then reinstalling the drivers through the link provided. File transfer to a Windows7 approved external hard drive= BSODThe hotfix does not apply.I will now try the clean boot recommendation which has been tried before but not on this clean install -- #5. I'm not optimistic. I'm using an HP Pavillion p6130ySystem ModelNY464AA-ABA p6130ySystem Typex64-based PCOS NameMicrosoft Windows 7 ProfessionalVersion6.1.7600 Build 7600ProcessorAMD Phenom(tm) 9750 Quad-Core Processor, 2400 Mhz, 4 Core(s), 4 Logical Processor(s)System Typex64-based PCBIOS Version/DateAmerican Megatrends Inc. 5.11, 4/28/2009SMBIOS Version2.5Hardware Abstraction LayerVersion = "6.1.7600.16385"Installed Physical Memory (RAM)8.00 GBAvailable Physical Memory6.32 GB

Clean install of Win 7 Pro; Installed Windows Updates;Norton Anti-virus and Seagate FreeAgent Go Ext Hard Drive ModelST903203FG Uninstalled Nvidia drivers via Control Panel. Updated Nvidia drivers via link provided. File transfer to ext hard driveresults in BSODDownloaded hotfix -popup saysdoes not apply.Clean boot > hide all MS services > disable all File transfer to ext hard drive results in BSODProblem signature: Problem Event Name: BlueScreen OS Version: 6.1.7600.2.0.0.256.48 Locale ID: 1033 Additional information about the problem: BCCode: 116 BCP1: FFFFFA800A01B010 BCP2: FFFFF880048A1490 BCP3: 0000000000000000 BCP4: 0000000000000002 OS Version: 6_1_7600 Service Pack: 0_0 Product: 256_1 Files that help describe the problem:C:\Windows\Minidump\111409-32994-01.dmp C:\Users\John\AppData\Local\Temp\WER-59108-0.sysdata.xml http://cid-4b79a762f0667f45.skydrive.live.com/browse.aspx/Windows7

That's because when trying to install it a popup says "The update is not applicable to your computer."What I've found:Using the default settings for the download and unzipping does not work. One must choose a location such as theDownloads folder. The zip file was a 398066_intl_i386_zipExtracted files were hotfix -textWindows6.1-KB976972-x86 - Micorsoft Update Standalone Package You've downloaded the x86 version of the file.What web browser are you using? I think I understand why this is happening, and I've reported it to the folks that are responsible for that page. I've also passed along your feedback about the instructions missing an important step. Sorry for the pain here.You need to download the x64 version instead.On the download page, click on the link that says "show hotfixes for all platforms and languages", then select the x64 one to download.Extract as before and double click the x64 version of the standalone package to start the install process.Want to know if your current hardware & software will work with Windows 7? Check out these links: **Windows 7 Upgrade Advisor ** **Windows 7 Compatibility Center**

It's fixed!!!!!! (dancing around the room)Thank you Mark (MSFT)Thank you auggyGreat job! Thanks for sticking with meuntil the problem wassolved(exhale) It's over . . . ahhh~~~~~~~~ps. I was using the IE 8 that came with Win7

It's fixed!!!!!! (dancing around the room)ps. I was using the IE 8 that came with Win7 YAY! :) Thank you for your patience.Haven't seen anyone else report that download problem with IE8. That's weird.Want to know if your current hardware & software will work with Windows 7? Check out these links: **Windows 7 Upgrade Advisor ** **Windows 7 Compatibility Center**

i am having a similar problem with my free agent go drive. i am not sure exactly how you fixed the problem. I am also running Windows 7 64-bit.