Hi,Every time I insert the disk to upload the Office enterprise 2007 disk I get the BSOD. I tried the disk on another computer and it works there.I ran CC cleaner registry cleaner and it's still not working. I tried the auto fix here on Microsoft but the result was that there was a problem with the media...which can't be since the disk works on the other computer.The computer with the problem is a Dell Latitude running XP SP3.Thanks for your helpUpdate: I just tried to boot up in Safe Mode and the disk works. Why would that be?Should I try to install all the software in safe mode and then everything will work once I boot up normally again? I don't want to risk having a complete crash by doing this.

Hi DT538,· What is the complete blue screen error message that you get?Check event viewer for any related event logs that might help us in troubleshooting the issue:How to view and manage event logs in Event Viewer in Windows XPYou will not be able to install Microsoft Office Enterprise 2007 from safe mode as Windows Installer will nt be working in safe mode which is need for installing software in Windows.As the issue does not occur in safe mode, I would suggest you to place the computer in clean boot state and check if blue screen error occurs in clean boot state and try to narrow down and check which software or service is conflicting. Once you know the exact source of the issue, try and eliminate it and then try install Microsoft Office Enterprise 2007 on the computer. You can start Windows XP by using a minimal set of drivers and startup programs. This kind of startup is known as a "clean boot." A clean boot helps eliminate software conflicts.How to configure Windows XP to start in a "clean boot" stateAlso, see the section on how return your computer to a Normal startup mode by following the steps under “Steps to configure Windows to use a Normal startup state”, after performing the clean boot troubleshooting.Hope this helps.Thanks and Regards,Santosh Y – Microsoft SupportVisit our Microsoft Answers Feedback Forum and let us know what you think.

Hi Santosh,The full error is:0X00000019 (0X00000020, 0X8511DF80, 0X8511DF98, 0X1A030001I looked at the event logger but nothing makes sense and I tried the guided help to do a clean boot but it tells me the guided help cannot be downloaded at this time so I'm out of luck there.

Hi DT538,· Is the issue occurring only with Microsoft Office Enterprise 2007 disc or it is happening with other discs as well?Try Method 2: Manually starting XP with a clean boot (advanced user only) from the article link to perform clean boot.Hope this helps. Look forward to hearing back from you.Thanks and Regards,Santosh Y – Microsoft SupportVisit our Microsoft Answers Feedback Forum and let us know what you think.

Hi again, yes it only happens with the Microsoft Office Enterprise 2007 disk. I tried method 2 and now the disk works. Can I install or do I need to restart in normal mode before I install the software?

Hi DT538,I would suggest you to follow the steps to narrow down the exact source first and eliminate it and then install Microsoft Office Enterprise 2007 on the computer. Follow the steps mentioned below:Step 1: Start the System Configuration Utilitya. Click Start, click Run, type “msconfig” (without quotes), and then click OK. The System Configuration Utility dialog box will be displayed.b. In the System Configuration Utility dialog box, click the General tab, and then click Selective Startup.c. Click to clear the Process SYSTEM.INI File check box.d. Click to clear the Process WIN.INI File check box.e. Click to clear the Load Startup Items check box. Verify that Load System Services and Use Original BOOT.INI are checked.f. Click the Services tab.g. Click to select the Hide All Microsoft Services check box.h. Click Disable All, and then click OK.i. When you are prompted, click Restart to restart the computer.Step 2: Enable half of the servicesa. Follow steps 1a to start the System Configuration utility.b. Click the Services tab, and then click to select the Hide all Microsoft services check box.c. Click to select half of the check boxes in the Service list.d. Click OK, and then click Restart.Step 3: Determine whether the problem returnsIf the problem still occurs, repeat step 1 and step 2. In step 2, click to clear half of the check boxes that you originally selected in the Service list.If the problem does not occur, repeat step 1 and step 2. In step 2, select only half of the remaining check boxes that are cleared in the Service list. Repeat these steps until you have selected all the check boxes.If only one service is selected in the Service list, and you still experience the problem, the selected service causes the problem. Go to step 6. If no service causes this problem, go to step 4.Step 4: Enable half of the Startup itemsa. Follow steps 1a to start the System Configuration utility.b. Click the Startup tab, and then click to select half of the check boxes in the Startup Item list.c. Click OK, and then click Restart.Step 5: Determine whether the problem returnsIf the problem still occurs, repeat step 1 and step 4. In step 4, click to clear half of the check boxes that you originally selected in the Startup Item list.If the problem does not occur, repeat step 1 and step 4. In step 4, select only half of the remaining check boxes that are cleared in the Startup Item list. Repeat these steps until you have selected all the check boxes.If only one startup item is selected in the Startup Item list, and you still experience the problem, the startup item that is selected in the list is the service that is causing the problem. Go to step 6.If no startup item causes this problem, a Microsoft service most likely causes the problem. To determine which Microsoft service may be causing the problem, repeat step 1 and step 2 without selecting the Hide all Microsoft services check box in either step.Step 6: Resolve the problemAfter you determine the startup item or the service that causes the problem, contact the program manufacturer to determine whether the problem can be resolved. Or, run the System Configuration Utility, and then click to clear the check box for the problem item.Step 7: Configure Windows to use a Normal startup state after troubleshooting the issue.After you used the clean boot to resolve your problem, you can follow these steps to configure Windows XP to start normally.a. Click Start, and then click Run.b. Type “msconfig” (without quotes), and then click OK. The System Configuration Utility dialog box is displayed.c. Click the General tab, click Normal Startup - load all device drivers and services, and then click OK.d. When you are prompted, click Restart to restart the computer.Reference Link: How to configure Windows XP to start in a "clean boot" stateHope this helps.Thanks and Regards,Santosh Y – Microsoft SupportVisit our Microsoft Answers Feedback Forum and let us know what you think.

OK I found the culprit. It's a startup item called DLACTRWL found in C:\\WINDOWS\System32\DLA\DLACTRWL.exeI have no idea what that is for. So what's next?Do I configure Windows to do a normal startup or do I continue with this set up (Click to clear the Process SYSTEM.INI File check box., Click to clear the Process WIN.INI File check box, Click to clear the Load Startup Items check box. Verify that Load System Services and Use Original BOOT.INI are checked.) and install Office 2007?

Hi DT538,· Is it DLACTRWL or DLACTRLW?If it is DLACTRLW then it is related to Sonic's Drive Letter Access software. If you are not using it then you may uninstall it as well.From System Configuration Utility please provide me the location of the startup entry. “C:\\WINDOWS\System32\DLA\DLACTRWL.exe” is the command entry mentioned in the Startup tab in System Configuration Utility.Look forward to hearing back from you.Thanks and Regards,Santosh Y – Microsoft SupportVisit our Microsoft Answers Feedback Forum and let us know what you think.

Hi again,Sorry it is DLSCRTLW. What software is Sonic's Drive Letter Access? I don't know if I use it or not.The location of the file isHKLM\SOFTWARE\Windows\CurrentVersion\Run

Hi DT538,Sonic's Drive Letter Access (DLA) Component. Sonic's Drive Letter Access is software which enables you to drag and drop files from Windows Explorer straight onto the drive letter corresponding to your CD/DVD-Writer, or to save files directly onto CD/DVD from within Windows programs, such as from within your Word processor, from within your spreadsheet programs, etc.Configure Windows to use a Normal startup state following Step 7 in my previous response and restart the computer. Remove the Microsoft Office Enterprise 2007 disc and follow the steps below:Important: This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article: How to back up and restore the registry in Windows XPa. Click Start, click Run, type “regedit” (without quotes), and then press enter.b. In the navigation pane, locate and then click the following registry subkey:HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Runc. In the right pane, look for the entry "DLASCRTLW".d. Right click on "DLASCRTLW" and then click on Yes to confirm.e. Close Registry Editor and restart the computer.f. Insert the Microsoft Office Enterprise 2007 disc and check if the issue persists.Hope this helps.Thanks and Regards,Santosh Y – Microsoft SupportVisit our Microsoft Answers Feedback Forum and let us know what you think.

Hmm I followed steps a and b but when i get to c I only see a file called DLA (not DLASCRTLW).The Data colums says C:\WINDOWS\Systems32\DLA\DLADLASCRTLW.exe but under the name column it only says DLA. Is that the same?also, when I right click, what do I select? Modify, Modify binary data, Delete, Rename?

Hi DT538,First I would suggest you to make sure that you have backed up the registry and then, go ahead and delete the registry entry “DLA” and restart the computer and check if it helps.Hope this helps. Look forward to hearing back from you.Thanks and Regards,Santosh Y – Microsoft SupportVisit our Microsoft Answers Feedback Forum and let us know what you think.

OK so I removed that file. The CD works but the software won't install. I got a very generic message at the end of the "ugrade" that said "Microsoft office encountered an error"...nothing moreI tried the "upgrade" button instead of the custom. The 2003 version was installed when the computer was connected to a Network. This computer is no longer connected to a network but we still have to login using that domain. I wonder if that is the problem.I have installed other (non-Microsoft) applications in the past and never had a problem. Should I unistall 2003 completely before I try to install 2007? Would that be better?

Hi DT538,Good to know that you are not getting the blue screen error message.I would suggest you to post your query related to Microsoft Office Enterprise 2007 installation in Microsoft Office Forums for better support.Microsoft Office Forums > Installing, Upgrading, and Activating Microsoft Office ProductsHope this helps.Thanks and Regards,Santosh Y – Microsoft SupportVisit our Microsoft Answers Feedback Forum and let us know what you think.