BSOD on shut down (w/memory.dmp)
My grandfather has a dell inspirion 530, when he clicks shutdown it sits for about 20 minutes and then BSOD's resulting in the following Memory.DMP:DRIVER_POWER_STATE_FAILURE (9f)A driver is causing an inconsistent power state.Arguments:Arg1: 00000003, A device object has been blocking an Irp for too long a timeArg2: 86c71348, Physical Device Object of the stackArg3: 8313bae0, Functional Device Object of the stackArg4: 85760ba8, The blocked IRP Debugging Details:------------------ DRVPOWERSTATE_SUBCODE: 3 IRP_ADDRESS: 85760ba8 DEVICE_OBJECT: 86a3edd0 DRIVER_OBJECT: 870b73d8 IMAGE_NAME: HidBatt.sys DEBUG_FLR_IMAGE_TIMESTAMP: 4a5bc0f9 MODULE_NAME: HidBatt FAULTING_MODULE: 8e7e9000 HidBatt DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT BUGCHECK_STR: 0x9F PROCESS_NAME: System CURRENT_IRQL: 2 LAST_CONTROL_TRANSFER: from 83051054 to 830f1d10 STACK_TEXT: 8313ba94 83051054 0000009f 00000003 86c71348 nt!KeBugCheckEx+0x1e8313bb00 830508e8 8313bba0 00000000 83148280 nt!PopCheckIrpWatchdog+0x1f58313bb38 8307f04d 83156a20 00000000 b4ae102a nt!PopCheckForIdleness+0x738313bb7c 8307eff1 8313ed20 8313bca8 00000002 nt!KiProcessTimerDpcTable+0x508313bc68 8307eeae 8313ed20 8313bca8 00000000 nt!KiProcessExpiredTimerList+0x1018313bcdc 8307d20e 00013fa6 868ca7e0 83148280 nt!KiTimerExpiration+0x25c8313bd20 8307d038 00000000 0000000e 00000000 nt!KiRetireDpcList+0xcb8313bd24 00000000 0000000e 00000000 00000000 nt!KiIdleLoop+0x38 STACK_COMMAND: kb FOLLOWUP_NAME: MachineOwner FAILURE_BUCKET_ID: 0x9F_IMAGE_HidBatt.sys BUCKET_ID: 0x9F_IMAGE_HidBatt.sys Followup: MachineOwner--------- Any idea how to fix this issue?
October 28th, 2009 8:35am

My grandfather has a dell inspirion 530, when he clicks shutdown it sits for about 20 minutes and then BSOD's resulting in the following Memory.DMP: DRIVER_POWER_STATE_FAILURE (9f) A driver is causing an inconsistent power state. Arguments: Arg1: 00000003, A device object has been blocking an Irp for too long a time Arg2: 86c71348, Physical Device Object of the stack Arg3: 8313bae0, Functional Device Object of the stack Arg4: 85760ba8, The blocked IRP Debugging Details: ------------------ DRVPOWERSTATE_SUBCODE: 3 IRP_ADDRESS: 85760ba8 DEVICE_OBJECT: 86a3edd0 DRIVER_OBJECT: 870b73d8 IMAGE_NAME: HidBatt.sys DEBUG_FLR_IMAGE_TIMESTAMP: 4a5bc0f9 MODULE_NAME: HidBatt FAULTING_MODULE: 8e7e9000 HidBatt DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT BUGCHECK_STR: 0x9F PROCESS_NAME: System CURRENT_IRQL: 2 LAST_CONTROL_TRANSFER: from 83051054 to 830f1d10 STACK_TEXT: 8313ba94 83051054 0000009f 00000003 86c71348 nt!KeBugCheckEx+0x1e 8313bb00 830508e8 8313bba0 00000000 83148280 nt!PopCheckIrpWatchdog+0x1f5 8313bb38 8307f04d 83156a20 00000000 b4ae102a nt!PopCheckForIdleness+0x73 8313bb7c 8307eff1 8313ed20 8313bca8 00000002 nt!KiProcessTimerDpcTable+0x50 8313bc68 8307eeae 8313ed20 8313bca8 00000000 nt!KiProcessExpiredTimerList+0x101 8313bcdc 8307d20e 00013fa6 868ca7e0 83148280 nt!KiTimerExpiration+0x25c 8313bd20 8307d038 00000000 0000000e 00000000 nt!KiRetireDpcList+0xcb 8313bd24 00000000 0000000e 00000000 00000000 nt!KiIdleLoop+0x38 STACK_COMMAND: kb FOLLOWUP_NAME: MachineOwner FAILURE_BUCKET_ID: 0x9F_IMAGE_HidBatt.sys BUCKET_ID: 0x9F_IMAGE_HidBatt.sys Followup: MachineOwner --------- Any idea how to fix this issue?
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October 28th, 2009 6:39pm

Hi, First, I would like to confirm whether the blue screen popped up every time when trying to shut down the computer. Since Windows system uses separated user mode and kernel mode memory space, stop errors are usually caused by kernel portion components, such as a hardware device, third-party drivers, backup software or anti-virus services (buggy services). Please refer to the following steps to troubleshoot the issue. 1. Boot the computer in Clean Boot for a test. 2. Temporarily disable all unnecessary hardware devices in Device Manager, such as Modem, sound card or external device. For detail steps, we can refer to the link below: Device Clean Boot If the issue persists, please upload the minidump file (%systemroot%\minidump) to SkyDrive ( www.skydrive.live.com ), then share the link to me. I will be glad to assist you to analysis the data. Thanks, Novak
October 29th, 2009 6:23am

Unfortunately I did not get more of a chance to address this issue, my grandfather called microsoft and one of the senior level techs decided to re-install windows 7 on his machine instead of fixing the actual issue. The tech then tried to explain how to get all of his documents back to him, he did it wrong and ended up with double and triple copies of all the file folders is his windows.old folder leading to about 150GB of extra data. It took me 3 hours working through team viewer to move all his files to the new windows install and save a couple of programs and then reinstall those that I could not save. Later, after I was all done fixing the files I found out that my grandfather has a battery back-up which is the likely culprit for this file. With the new install a newer version of the driver for the battery backup installed and it no longer blue screens on shut down.
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November 2nd, 2009 6:43pm

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