BSOD 0x8000000000000002
My computer is sporadically crashing with either a bluescreen or just a lockup that only responds to a hard power down (in the case of the lockup it will output a screeching sound to the audio device). I have uploaded my minidump files here:
http://www.megaupload.com/?d=LWB3QO7L
for anyone who can decipher them. I have tested the RAM separately using both the standard windows memory test and the one from http://www.memtest.org/ with no errors after several hours. I am running Windows 7 x64 (fresh install, but updated to latest version)
with the latest video card, bios, and audio drivers. All other drivers have been supplied by Windows. I notice the crashes more during gaming, but they have happened when the only window open was a web browser. I installed a GPU monitoring program suggested
to me by my video card manufacturer and ruled out overheating of the video card. That's where I'm at so far with the problem, it crashes sometimes as frequently as every 5 minutes, and sometimes it holds off for a week. I only have these four minidump files
because I formatted my drive when I reinstalled Windows. I am using avast! antivirus and nothing shows up when I scan with it.
My system is as follows:
Gigabyte GA-EP45-UD3R
CPU INTEL|C2D E7500 2.93G 45N R
VGA EVGA 896-P3-1255-AR GTX260 RT
MEM 2Gx2|GSK F2-8500CL5D-4GBPK R
500W PSU stock with RAIDMAX|ATX-612WBP case
HD 640G|WD 7K 16M WD6400AAKS
May 10th, 2010 3:41am
Thanks, I uploaded it somewhere else and edited accordingly.
May 10th, 2010 6:26am
Hi,
I would like to suggest you update the BIOS and the hardware drivers for Windows 7 first.
If the issue persists, would you please upload the minidump files to the public folder of
SkyDrive and provide us the link for further research?
Collect Minidump Files
=================
1. Click "Start", input "SYSDM.CPL" (without quotation marks) in the “Search” bar and press “Enter”.
2. Switch to the "Advanced" tab and click the "Settings" button under "Startup and Recovery".
3. Under "Write debugging information" section, make sure the "Small memory dump (128KB)" option is selected.
4. Make sure "%SystemRoot%\Minidump" is in the "Small dump directory" open box and click “OK”.
If the Blue Screen appears again, please refer to the following steps to collect memory dump files:
1. Click “Start”, type “%SystemRoot%\Minidump" (without quotation marks) in “Search” bar and press “Enter”.
2. Go to your Desktop, right-click on it and create a new folder named "Dump".
3. Copy all the memory dump files (looks like [Mini092008-01.dmp]) in Minidump to this folder.
4. Right-click on the Dump folder, click "Send To", and click "Compressed (zipped) Folder".
5. Please send the ZIP file to us.
You may also analyze them with Debugging Tools by yourself. You can install it and it’s Symbol Packages from the following link:
http://www.microsoft.com/whdc/Devtools/Debugging/default.mspx
WinDbg will tell you the possible cause. For more information, please read Microsoft KB Article:
How to read the small memory dump files that Windows creates for debugging.
If no clue can be found, you may contact Microsoft Customer Service and Support (CSS) via telephone so that a dedicated Support Professional can assist
with your request. To troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump. Unfortunately, debugging is beyond what we can do in the forum. Please be advised that contacting phone support will be a charged call.
To obtain the phone numbers for specific technology request please take a look at the web site listed below:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone#faq607
Regards,
Arthur Li - MSFT
Free Windows Admin Tool Kit Click here and download it now
May 11th, 2010 8:43am