BSOD .dmp files Windows 7
Hi, I've been having many BSOD lately. I was hoping you could help me identify the drivers I need to update if that's the case or try to fix the problem. This is what the error shows me. Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 1033 Additional information about the problem: BCCode: 9f BCP1: 0000000000000003 BCP2: FFFFFA8008237060 BCP3: FFFFF80000B9C3D8 BCP4: FFFFFA800436B2D0 OS Version: 6_1_7601 Service Pack: 1_0 Product: 768_1 Files that help describe the problem: C:\Windows\Minidump\062912-24554-01.dmp C:\Users\Csar Augusto\AppData\Local\Temp\WER-78515-0.sysdata.xml I have uploaded the .dmp files to Skydrive https://skydrive.live.com/?cid=A92A67F8ED3B26F4&id=A92A67F8ED3B26F4%21409 I have a Dell Inspiron N5110 laptop with Windows 7 Home Premium (64 bit) with Intel Core i5-2410M CPU @ 2.30 GHz. 4 GB ram. If more information is needed please let me know.
June 29th, 2012 8:15am

The minidump files showed a DRIVER_POWER_STATE_FAILURE (9f) stop error referencing the BTHUSB.sys and usbhub.sys: BUCKET_ID: X64_0x9F_3_BTHUSB_IMAGE_usbhub.sys However, the problem may be the sptd.sys: kd> !devobj fffffa8008237060 Device object (fffffa8008237060) is for: Cannot read info offset from nt!ObpInfoMaskToOffset \Driver\usbhub DriverObject fffffa8006c774a0 Current Irp 00000000 RefCount 1 Type 00000022 Flags 00003040 DevExt fffffa80082371b0 DevObjExt fffffa8008237bb0 DevNode fffffa8006a2f9e0 ExtensionFlags (0x00000800) DOE_DEFAULT_SD_PRESENT Characteristics (0x00000100) FILE_DEVICE_SECURE_OPEN AttachedDevice (Upper) fffffa80078d58c0Unable to load image \SystemRoot\System32\Drivers\sptd.sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for sptd.sys *** ERROR: Module load completed but symbols could not be loaded for sptd.sys \Driver\ACPI Device queue is not busy. The sptd.sys is dated Oct 11, 2009 so you could try updating this driver: http://www.duplexsecure.com/en/downloads If problem persists I would suggest to uninstall the application that installed the sptd.sys driver, possibly that is Daemon Tools or Alcohol 120%. Then uninstall the sptd.sys - see "How can I remove SPTD driver on 64-bit OS?" in the following link: http://www.duplexsecure.com/en/faq
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June 29th, 2012 9:12am

Thank you. I will try that!
June 29th, 2012 9:33am

Have you been here and updated drivers: http://www.dell.com/support/drivers/us/en/19 Update your BIOS to version A10 dated 21 April 2012 Update drivers: IDT 92HD87B1 Audio to version 6.10.0.6341 dated 29 September 2011 Intel Management Engine Interface to version 7.0.0.1118 dated 16 March 2011 Wistron USB3.0-Host Controller to version 2.0.32.0(NEC) dated 22 August 2011 What is your hard drive make and model? Hope this helps, Gerry
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June 29th, 2012 10:02am

Thanks, my hard drive it's from Western Digital, Model Number WDC WD6400BPVT-75HXZT1.
June 29th, 2012 11:08am

The minidump files showed a DRIVER_POWER_STATE_FAILURE (9f) stop error referencing the BTHUSB.sys and usbhub.sys: BUCKET_ID: X64_0x9F_3_BTHUSB_IMAGE_usbhub.sys However, the problem may be the sptd.sys: kd> !devobj fffffa8008237060 Device object (fffffa8008237060) is for: Cannot read info offset from nt!ObpInfoMaskToOffset \Driver\usbhub DriverObject fffffa8006c774a0 Current Irp 00000000 RefCount 1 Type 00000022 Flags 00003040 DevExt fffffa80082371b0 DevObjExt fffffa8008237bb0 DevNode fffffa8006a2f9e0 ExtensionFlags (0x00000800) DOE_DEFAULT_SD_PRESENT Characteristics (0x00000100) FILE_DEVICE_SECURE_OPEN AttachedDevice (Upper) fffffa80078d58c0Unable to load image \SystemRoot\System32\Drivers\sptd.sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for sptd.sys *** ERROR: Module load completed but symbols could not be loaded for sptd.sys \Driver\ACPI Device queue is not busy. The sptd.sys is dated Oct 11, 2009 so you could try updating this driver: http://www.duplexsecure.com/en/downloads If problem persists I would suggest to uninstall the application that installed the sptd.sys driver, possibly that is Daemon Tools or Alcohol 120%. Then uninstall the sptd.sys - see "How can I remove SPTD driver on 64-bit OS?" in the following link: http://www.duplexsecure.com/en/faq I tried what you said and I'm still having the problem even though I uninstalled both the DAEMON and the sptd.sys. Any ideas? Thanks in advance.
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June 29th, 2012 11:46am

Did you update the BIOS and the drivers as I suggested? Have you had any further BSOD errors since updating? If yes can you please upload further dumpfiles so that we can see whether the nature of the errors has changed.Hope this helps, Gerry
June 29th, 2012 2:11pm

Did you update the BIOS and the drivers as I suggested? Have you had any further BSOD errors since updating? If yes can you please upload further dumpfiles so that we can see whether the nature of the errors has changed. Hope this helps, Gerry Yes I updated everything, when I rebooted after updating the BIOS I had another BSOD, but this time it said something about mfeapfk.sys. I've noticed that most of the crashes happened while I was watching videos. I have updated the minidumps in my skydrive as well. https://skydrive.live.com/?cid=A92A67F8ED3B26F4&id=A92A67F8ED3B26F4%21409
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June 29th, 2012 10:50pm

One of the latest minidump files did show a SYSTEM_SERVICE_EXCEPTION (3b) stop error caused by the mfeapfk.sys. The mfeapfk.sys is a McAfee driver. Try uninstalling McAfee. Consider alternative security software such as Microsoft Security Essentials.
June 30th, 2012 11:31pm

One of the latest minidump files did show a SYSTEM_SERVICE_EXCEPTION (3b) stop error caused by the mfeapfk.sys. The mfeapfk.sys is a McAfee driver. Try uninstalling McAfee. Consider alternative security software such as Microsoft Security Essentials.
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June 30th, 2012 11:31pm

One of the latest minidump files did show a SYSTEM_SERVICE_EXCEPTION (3b) stop error caused by the mfeapfk.sys. The mfeapfk.sys is a McAfee driver. Try uninstalling McAfee. Consider alternative security software such as Microsoft Security Essentials. I've removed McAfee as instructed but I'm still having the problem. =/ Also, I've updated the .dmp files in my skydrive, please take a look. Thanks https://skydrive.live.com/?cid=A92A67F8ED3B26F4&id=A92A67F8ED3B26F4%21409
July 1st, 2012 10:27am

Update Audio IDT to version 6.10.0.6365 dated 28 March 2012 http://www.dell.com/support/drivers/us/en/19Hope this helps, Gerry
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July 1st, 2012 2:16pm

I think it's safe to say that the problem it's solved, I think Mc Afee was the problem, thanks for everything.
August 15th, 2012 3:26pm

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