BSOD - While Trying to Shutdown
Hello, I have recently had an issue with my computer when trying to shut it down. It is giving me a blue screen of death and then restarting itself, to even get to that point it takes about 5 minutes of sitting there to get a blue screen. Here is a link to my Minidumps, to try and help solve the issue. https://cid-d10c3057144e9da3.skydrive.live.com/redir.aspx?resid=D10C3057144E9DA3!123&authkey=RNzmzpO7h6Y%24 Thanks!
December 26th, 2010 3:59am

Bug Check Code 0x9F: The DRIVER_POWER_STATE_FAILURE bug check has a value of 0x0000009F. This bug check indicates that the driver is in an inconsistent or invalid power state. For more information, have a look to this Microsoft article. Please update all your drivers. This posting is provided "AS IS" with no warranties or guarantees , and confers no rights. Microsoft Student Partner Microsoft Certified Professional Microsoft Certified Systems Administrator: Security Microsoft Certified Systems Engineer: Security Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
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December 26th, 2010 6:17am

DRIVER_POWER_STATE_FAILURE (9f) A driver is causing an inconsistent power state. Arguments: Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp subsystem. Arg2: 0000000000000258, Timeout in seconds. BUCKET_ID: X64_0x9F_4_WUDFRd_IMAGE_usbhub .sys Please update the following driver: Point64;Microsoft IntelliPoint Filter Driver ;c:\windows\system32\DRIVERS\point64k.sys Which other USB devices do you use? Disable the power saving feature of all USB devices. André"A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
December 26th, 2010 9:19am

Hi Andre, Using my debugger I had a problem with the used symbols. Which ones have you used to debug this dump file? This posting is provided "AS IS" with no warranties or guarantees , and confers no rights. Microsoft Student Partner Microsoft Certified Professional Microsoft Certified Systems Administrator: Security Microsoft Certified Systems Engineer: Security Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
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December 26th, 2010 9:27am

I'm using always Windbg with the public symbol server. "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
December 26th, 2010 9:28am

Me too. I used these commands: cd c:\program files\debugging tools for windows windbg -y srv*c:\symbols*http://msdl.microsoft.com/download/symbols -i c:\windows\i386 -z dump_file_path The output is: Microsoft (R) Windows Debugger Version 6.6.0007.5 Copyright (c) Microsoft Corporation. All rights reserved. Loading Dump File [C:\Users\security\Desktop\Dump\122610-25334-01.dmp] Mini Kernel Dump File: Only registers and stack trace are available Symbol search path is: srv*c:\symbols*http://msdl.microsoft.com/download/symbols Executable search path is: c:\windows\i386 Unable to load image ntoskrnl.exe, Win32 error 2 *** WARNING: Unable to verify timestamp for ntoskrnl.exe *** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe Windows Vista Kernel Version 7600 MP (2 procs) Free x64 Product: WinNt, suite: TerminalServer SingleUserTS Kernel base = 0xfffff800`02c66000 PsLoadedModuleList = 0xfffff800`02ea3e50 Debug session time: Sun Dec 26 08:05:06.238 2010 (GMT+1) System Uptime: 0 days 2:38:48.080 Unable to load image ntoskrnl.exe, Win32 error 2 *** WARNING: Unable to verify timestamp for ntoskrnl.exe *** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe Loading Kernel Symbols ................................................................................................................................................................ Loading User Symbols Loading unloaded module list ............. ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck 9F, {4, 258, fffffa80018d6b60, fffff80003ff5510} ***** Kernel symbols are WRONG. Please fix symbols to do analysis. ***** Kernel symbols are WRONG. Please fix symbols to do analysis. ************************************************************************* *** *** *** *** *** Your debugger is not using the correct symbols *** *** *** *** In order for this command to work properly, your symbol path *** *** must point to .pdb files that have full type information. *** *** *** *** Certain .pdb files (such as the public OS symbols) do not *** *** contain the required information. Contact the group that *** *** provided you with these symbols if you need this command to *** *** work. *** *** *** *** Type referenced: nt!_DRIVER_OBJECT *** *** *** ************************************************************************* ************************************************************************* *** *** *** *** *** Your debugger is not using the correct symbols *** *** *** *** In order for this command to work properly, your symbol path *** *** must point to .pdb files that have full type information. *** *** *** *** Certain .pdb files (such as the public OS symbols) do not *** *** contain the required information. Contact the group that *** *** provided you with these symbols if you need this command to *** *** work. *** *** *** *** Type referenced: nt!_KPRCB *** *** *** ************************************************************************* ************************************************************************* *** *** *** *** *** Your debugger is not using the correct symbols *** *** *** *** In order for this command to work properly, your symbol path *** *** must point to .pdb files that have full type information. *** *** *** *** Certain .pdb files (such as the public OS symbols) do not *** *** contain the required information. Contact the group that *** *** provided you with these symbols if you need this command to *** *** work. *** *** *** *** Type referenced: nt!KPRCB *** *** *** ************************************************************************* ************************************************************************* *** *** *** *** *** Your debugger is not using the correct symbols *** *** *** *** In order for this command to work properly, your symbol path *** *** must point to .pdb files that have full type information. *** *** *** *** Certain .pdb files (such as the public OS symbols) do not *** *** contain the required information. Contact the group that *** *** provided you with these symbols if you need this command to *** *** work. *** *** *** *** Type referenced: nt!_KPRCB *** *** *** ************************************************************************* ************************************************************************* *** *** *** *** *** Your debugger is not using the correct symbols *** *** *** *** In order for this command to work properly, your symbol path *** *** must point to .pdb files that have full type information. *** *** *** *** Certain .pdb files (such as the public OS symbols) do not *** *** contain the required information. Contact the group that *** *** provided you with these symbols if you need this command to *** *** work. *** *** *** *** Type referenced: nt!KPRCB *** *** *** ************************************************************************* ************************************************************************* *** *** *** *** *** Your debugger is not using the correct symbols *** *** *** *** In order for this command to work properly, your symbol path *** *** must point to .pdb files that have full type information. *** *** *** *** Certain .pdb files (such as the public OS symbols) do not *** *** contain the required information. Contact the group that *** *** provided you with these symbols if you need this command to *** *** work. *** *** *** *** Type referenced: nt!_KPRCB *** *** *** ************************************************************************* ************************************************************************* *** *** *** *** *** Your debugger is not using the correct symbols *** *** *** *** In order for this command to work properly, your symbol path *** *** must point to .pdb files that have full type information. *** *** *** *** Certain .pdb files (such as the public OS symbols) do not *** *** contain the required information. Contact the group that *** *** provided you with these symbols if you need this command to *** *** work. *** *** *** *** Type referenced: nt!_KPRCB *** *** *** ************************************************************************* Unable to load image nvlddmkm.sys, Win32 error 2 *** WARNING: Unable to verify timestamp for nvlddmkm.sys *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys Probably caused by : ntoskrnl.exe ( nt+70740 ) Followup: MachineOwner --------- any suggestions to correct that?
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December 26th, 2010 9:43am

you're using an older WInDbg version. Update to version 6.11 or 6.12"A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
December 27th, 2010 10:22am

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