BSOD - While Trying to Shutdown
Hello, I have recently had an issue with my computer when trying to shut it down. It is giving me a blue screen of death and then restarting itself, to even get to that point it takes about 5 minutes of sitting there to get a blue screen.
Here is a link to my Minidumps, to try and help solve the issue.
https://cid-d10c3057144e9da3.skydrive.live.com/redir.aspx?resid=D10C3057144E9DA3!123&authkey=RNzmzpO7h6Y%24
Thanks!
December 26th, 2010 3:59am
Bug Check Code 0x9F: The DRIVER_POWER_STATE_FAILURE bug check has a value of 0x0000009F. This bug check indicates that the driver is in an inconsistent or invalid power state.
For more information, have a look to this
Microsoft article.
Please update all your drivers.
This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.
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December 26th, 2010 6:17am
DRIVER_POWER_STATE_FAILURE (9f)
A driver is causing an inconsistent power state.
Arguments:
Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
subsystem.
Arg2: 0000000000000258, Timeout in seconds.
BUCKET_ID: X64_0x9F_4_WUDFRd_IMAGE_usbhub .sys
Please update the following driver:
Point64;Microsoft IntelliPoint Filter Driver
;c:\windows\system32\DRIVERS\point64k.sys
Which other USB devices do you use? Disable the power saving feature of all USB devices.
André"A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
December 26th, 2010 9:19am
Hi Andre,
Using my debugger I had a problem with the used symbols. Which ones have you used to debug this dump file?
This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.
Microsoft
Student Partner
Microsoft Certified Professional
Microsoft Certified Systems Administrator: Security
Microsoft Certified Systems Engineer: Security
Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
Free Windows Admin Tool Kit Click here and download it now
December 26th, 2010 9:27am
I'm using always Windbg with the public symbol server.
"A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
December 26th, 2010 9:28am
Me too.
I used these commands:
cd c:\program files\debugging tools for windows
windbg -y srv*c:\symbols*http://msdl.microsoft.com/download/symbols -i c:\windows\i386 -z dump_file_path
The output is:
Microsoft (R) Windows Debugger Version 6.6.0007.5
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Users\security\Desktop\Dump\122610-25334-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: srv*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: c:\windows\i386
Unable to load image ntoskrnl.exe, Win32 error 2
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Windows Vista Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Kernel base = 0xfffff800`02c66000 PsLoadedModuleList = 0xfffff800`02ea3e50
Debug session time: Sun Dec 26 08:05:06.238 2010 (GMT+1)
System Uptime: 0 days 2:38:48.080
Unable to load image ntoskrnl.exe, Win32 error 2
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Loading Kernel Symbols
................................................................................................................................................................
Loading User Symbols
Loading unloaded module list
.............
*******************************************************************************
*
*
* Bugcheck Analysis *
*
*
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 9F, {4, 258, fffffa80018d6b60, fffff80003ff5510}
***** Kernel symbols are WRONG. Please fix symbols to do analysis.
***** Kernel symbols are WRONG. Please fix symbols to do analysis.
*************************************************************************
***
***
***
***
*** Your debugger is not using the correct symbols ***
***
***
*** In order for this command to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
***
***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
***
***
*** Type referenced: nt!_DRIVER_OBJECT ***
***
***
*************************************************************************
*************************************************************************
***
***
***
***
*** Your debugger is not using the correct symbols ***
***
***
*** In order for this command to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
***
***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
***
***
*** Type referenced: nt!_KPRCB ***
***
***
*************************************************************************
*************************************************************************
***
***
***
***
*** Your debugger is not using the correct symbols ***
***
***
*** In order for this command to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
***
***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
***
***
*** Type referenced: nt!KPRCB ***
***
***
*************************************************************************
*************************************************************************
***
***
***
***
*** Your debugger is not using the correct symbols ***
***
***
*** In order for this command to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
***
***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
***
***
*** Type referenced: nt!_KPRCB ***
***
***
*************************************************************************
*************************************************************************
***
***
***
***
*** Your debugger is not using the correct symbols ***
***
***
*** In order for this command to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
***
***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
***
***
*** Type referenced: nt!KPRCB ***
***
***
*************************************************************************
*************************************************************************
***
***
***
***
*** Your debugger is not using the correct symbols ***
***
***
*** In order for this command to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
***
***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
***
***
*** Type referenced: nt!_KPRCB ***
***
***
*************************************************************************
*************************************************************************
***
***
***
***
*** Your debugger is not using the correct symbols ***
***
***
*** In order for this command to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
***
***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
***
***
*** Type referenced: nt!_KPRCB ***
***
***
*************************************************************************
Unable to load image nvlddmkm.sys, Win32 error 2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : ntoskrnl.exe ( nt+70740 )
Followup: MachineOwner
---------
any suggestions to correct that?
Free Windows Admin Tool Kit Click here and download it now
December 26th, 2010 9:43am
you're using an older WInDbg version. Update to version 6.11 or 6.12"A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
December 27th, 2010 10:22am


