BSOD/Reboot after a half hour of activity
Hey all, I have an Intel i5 (2.8GHz) machine on a Gigabyte P55M-UD2 mainboard with 4GB of DDR3 ram. I'm having trouble with my machine getting a memdump BSOD after around a half hour-hour worth of usage. I've run through every diagnostic I can think of to isolate this problem, can anybody help me? Below is a Dropbox link to my last 2 minidump files. http://dl.dropbox.com/u/5363725/Minidump.zip Thanks! -Sean
December 29th, 2010 9:35am

Heat? Have you checked that all fans are working correctly? You'll have to go inside the case to be sure. You'll probably find fans on the CPU heatsink, the graphics card, the PSU, and one or more case fans on the back case panel and in front of the hard drive bay. Have you measured the CPU and case temperatures?
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December 29th, 2010 10:47am

I'm getting an average of 48-50°C or 115-118°F (idling) and the highest rated temp for i5 CPUs is closer to 72°C or 161°F. So I don't think that heat is the issue...far as I can tell from my temp monitoring, anyways.
December 29th, 2010 2:46pm

Bug Check 0x3B: SYSTEM_SERVICE_EXCEPTION This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code. Cause This error has been linked to excessive paged pool usage and may occur due to user-mode graphics drivers crossing over and passing bad data to the kernel code. STACK_TEXT: atikmdag +0x90817 0xfffffa80`036fe3d0 This is the ATI/AMD driver. Update the BIOS: BiosVersion = F11 BiosReleaseDate = 06/23/2010 SystemManufacturer = Gigabyte Technology Co., Ltd. SystemProductName = P55M-UD2 and check the temperature of the GPU. Which ATI card do you use?"A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
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December 29th, 2010 4:00pm

I'm running an ATI Radeon HD 5770 and the GPU is running at 93°F/35°C. Based on the info I've dug up this should be well within norms for idle. Perhaps the problem is a bad driver? Maybe reinstall the Catalyst Control Center and driver set?
December 29th, 2010 4:09pm

try different ATI drivers and tell us the results."A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
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December 29th, 2010 4:10pm

Hi Sean, From the dump file, the issue could be related to ATI drivers. Please download the latest driver from manufacture's website. http://support.amd.com/us/psearch/Pages/psearch.aspx?type=2.4.1&product=2.4.1.3.43&contentType=GPU+Download+Detail&ostype=Windows+7+-+32-Bit+Edition&keywords=&items=20 Note: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information. You can also try remove the driver and software and then reinstall. Regards, SimidaPlease remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
December 31st, 2010 1:39am

Hi Sean, From the dump file, the issue could be related to ATI drivers. Please download the latest driver from manufacture's website. http://support.amd.com/us/psearch/Pages/psearch.aspx?type=2.4.1&product=2.4.1.3.43&contentType=GPU+Download+Detail&ostype=Windows+7+-+32-Bit+Edition&keywords=&items=20 Note: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information. You can also try remove the driver and software and then reinstall. Regards, SimidaPlease remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
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December 31st, 2010 9:34am

Hi Sean, From the dump file, the issue could be related to ATI drivers. Please download the latest driver from manufacture's website. http://support.amd.com/us/psearch/Pages/psearch.aspx?type=2.4.1&product=2.4.1.3.43&contentType=GPU+Download+Detail&ostype=Windows+7+-+32-Bit+Edition&keywords=&items=20 Note: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information. You can also try remove the driver and software and then reinstall. Regards, SimidaPlease remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
December 31st, 2010 9:34am

I did a driver uninstall and wipe and installed a previous driver and so far no problems have cropped up. Thanks for your help Andre. =)
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December 31st, 2010 10:18am

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