BAD_POOL_CALLER ERROR

I gather it may be a driver...but which one? How do I fix it?   Here is my mimidump.  https://onedrive.live.com/redir?resid=FBA229175B8FF6EE!1295&authkey=!AFtFwiJlxom0x6Q&ithint=file%2czip

Thanks!

May 24th, 2015 11:04pm

did you want to install VS 2013 or did you installed any software from Check Point Software Technologies, Inc like Zone alarm?

try to uninstalled it to test

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May 25th, 2015 12:31am

No to VS 2013 and I don't see any Check point in my installed programs.
May 25th, 2015 12:39am

hmm, either my debugger issue or your wrong dump file, lets wait someone else reply to compare. You may also try to using driver verifier

https://social.technet.microsoft.com/Forums/windows/en-US/d573a1d6-22ba-4618-9748-1e3926c1a0b6/unexpected-kernel-mode-trap-of-fwpkclntsys-in-windows-81?forum=w8itprogeneral

is there any changes before this issue happen?

based on my debugger, its caused "fwpkclnt.sys" by which is related to VS or Virtualization component or Zone alarm software

did you try to update or reinstall your network driver? LAN, , WIFI, Bluetooth

Free Windows Admin Tool Kit Click here and download it now
May 25th, 2015 3:27am

We need to run driver verifier, but before doing that, let's try this. On a hunch and because of what appears on your unloaded modules list, I would suggest that you uninstall NVidia display driver and install the version on the page linked below.

Software and driver results for: HP ENVY Notebook - 15-k110tx.

http://support.hp.com/us-en/drivers/selfservice/HP-ENVY-15-k100-Notebook-PC/7234894/model/7439352

The reason for the suggestion is this...

Unloaded modules:
fffff801`2b202000 fffff801`2b204000   MSPQM.sys: Microsoft Streaming Quality Manager Proxy
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00002000
fffff801`2b200000 fffff801`2b202000   MSPQM.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00002000
fffff801`2b3fd000 fffff801`2b3ff000   MSPQM.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00002000
fffff801`2b3fb000 fffff801`2b3fd000   MSPQM.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00002000
fffff801`2b3f9000 fffff801`2b3fb000   MSPQM.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00002000
fffff801`2b3f7000 fffff801`2b3f9000   MSPQM.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00002000
fffff801`2b3f5000 fffff801`2b3f7000   MSPQM.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00002000 MSPQM.sys: https://msdn.microsoft.com/en-us/library/aa940092%28v=winembedded.5%29.aspx?f=255&MSPPError=-2147217396

Although there is an assertion in the KB article above, that there are no known component interacting with Microsoft Streaming Quality Manager Proxy,  I wonder, if NVidia streamer service is doing just that, when you install a generic display driver that is not configured specifically for your device, and causing MSPQM.sys to unload.

 Loaded symbol image file: NvStreamKms.sys
    Image path: \??\C:\Program Files\NVIDIA Corporation\NvStreamSrv\NvStreamKms.sys
    Image name: NvStreamKms.sys
    Timestamp:        Mon Jan 12 12:56:42 2015 (54B40ADA)
    CheckSum:         0000F664
    ImageSize:        0000A000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

NvStreamKms.sys: http://www.sysnative.com/drivers/driver.php?id=NvStreamKms.sys

If, after uninstalling the current NVidia driver and installing the driver linked above, the system remains unstable, navigate to "services" on your system, locate and disable "NVidia streamer service" , then reboot your computer.

If still no joy, please run driver verifier (DV) per the instructions in the link below.

Note: Make sure to read and remember the steps to reset DV in the event of a crash, and post a link to the newly generated crash dump here.

Driver Verifier-- tracking down a mis-behaving driver. Co-Authored by ZigZag3143& JMH3143
http://answers.microsoft.com/en-us/windows/wiki/windows_other-system/driver-verifier-tracking-down-a-mis-behaving/f5cb4faf-556b-4b6d-95b3-c48669e4c983

Also, Please upload a copy of your system information file. Click "start" , type "msinfo32" , Click "file" at the top of the page, select "export" and give the file a name and click "save" .

Navigate to where the file was saved to, and upload the generated text file to a public folder on your OneDrive account and post the link here.


  • Edited by XP ROCKS 22 hours 52 minutes ago
  • Marked as answer by dlk21 5 hours 56 minutes ago
May 25th, 2015 4:29am

did you want to install VS 2013 or did you installed any software from Check Point Software Technologies, Inc like Zone alarm?

try to uninstalled it to test

Free Windows Admin Tool Kit Click here and download it now
May 25th, 2015 4:30am

hmm, either my debugger issue or your wrong dump file, lets wait someone else reply to compare. You may also try to using driver verifier

https://social.technet.microsoft.com/Forums/windows/en-US/d573a1d6-22ba-4618-9748-1e3926c1a0b6/unexpected-kernel-mode-trap-of-fwpkclntsys-in-windows-81?forum=w8itprogeneral

is there any changes before this issue happen?

based on my debugger, its caused "fwpkclnt.sys" by which is related to VS or Virtualization component or Zone alarm software

did you try to update or reinstall your network driver? LAN, , WIFI, Bluetooth

May 25th, 2015 7:25am

We need to run driver verifier, but before doing that, let's try this. On a hunch and because of what appears on your unloaded modules list, I would suggest that you uninstall NVidia display driver and install the version on the page linked below.

Software and driver results for: HP ENVY Notebook - 15-k110tx.

http://support.hp.com/us-en/drivers/selfservice/HP-ENVY-15-k100-Notebook-PC/7234894/model/7439352

The reason for the suggestion is this...

Unloaded modules:
fffff801`2b202000 fffff801`2b204000   MSPQM.sys: Microsoft Streaming Quality Manager Proxy
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00002000
fffff801`2b200000 fffff801`2b202000   MSPQM.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00002000
fffff801`2b3fd000 fffff801`2b3ff000   MSPQM.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00002000
fffff801`2b3fb000 fffff801`2b3fd000   MSPQM.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00002000
fffff801`2b3f9000 fffff801`2b3fb000   MSPQM.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00002000
fffff801`2b3f7000 fffff801`2b3f9000   MSPQM.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00002000
fffff801`2b3f5000 fffff801`2b3f7000   MSPQM.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00002000 MSPQM.sys: https://msdn.microsoft.com/en-us/library/aa940092%28v=winembedded.5%29.aspx?f=255&MSPPError=-2147217396

Although there is an assertion in the KB article above, that there are no known component interacting with Microsoft Streaming Quality Manager Proxy,  I wonder, if NVidia streamer service is doing just that, when you install a generic display driver that is not configured specifically for your device, and causing MSPQM.sys to unload.

 Loaded symbol image file: NvStreamKms.sys
    Image path: \??\C:\Program Files\NVIDIA Corporation\NvStreamSrv\NvStreamKms.sys
    Image name: NvStreamKms.sys
    Timestamp:        Mon Jan 12 12:56:42 2015 (54B40ADA)
    CheckSum:         0000F664
    ImageSize:        0000A000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

NvStreamKms.sys: http://www.sysnative.com/drivers/driver.php?id=NvStreamKms.sys

If, after uninstalling the current NVidia driver and installing the driver linked above, the system remains unstable, navigate to "services" on your system, locate and disable "NVidia streamer service" , then reboot your computer.

If still no joy, please run driver verifier (DV) per the instructions in the link below.

Note: Make sure to read and remember the steps to reset DV in the event of a crash, and post a link to the newly generated crash dump here.

Driver Verifier-- tracking down a mis-behaving driver. Co-Authored by ZigZag3143& JMH3143
http://answers.microsoft.com/en-us/windows/wiki/windows_other-system/driver-verifier-tracking-down-a-mis-behaving/f5cb4faf-556b-4b6d-95b3-c48669e4c983

Also, Please upload a copy of your system information file. Click "start" , type "msinfo32" , Click "file" at the top of the page, select "export" and give the file a name and click "save" .

Navigate to where the file was saved to, and upload the generated text file to a public folder on your OneDrive account and post the link here.


  • Edited by XP ROCKS Monday, May 25, 2015 8:28 AM
  • Marked as answer by dlk21 Tuesday, May 26, 2015 1:24 AM
Free Windows Admin Tool Kit Click here and download it now
May 25th, 2015 8:26am

I've uninstalled the driver and installed from the link.  Everything seems to working at the moment.  Thanks for your help.
May 25th, 2015 9:26pm

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