Dear All, We have Artech call shop software and program crash daily 3 or 4 times, Please find the below Error report from Event Viewer. Can anyone please help me out for the issue. Version=1 EventType=APPCRASH EventTime=129902202451798013 ReportType=2 Consent=1 ReportIdentifier=a6538ebd-ed50-11e1-ade0-dc0ea1d75bf0 IntegratorReportIdentifier=a6538ebc-ed50-11e1-ade0-dc0ea1d75bf0 Response.type=4 Sig[0].Name=Application Name Sig[0].Value=CallShop Client.exe Sig[1].Name=Application Version Sig[1].Value=10.0.0.10 Sig[2].Name=Application Timestamp Sig[2].Value=4f8bcc83 Sig[3].Name=Fault Module Name Sig[3].Value=AD410Device.dll Sig[4].Name=Fault Module Version Sig[4].Value=0.0.0.0 Sig[5].Name=Fault Module Timestamp Sig[5].Value=4f83fcf8 Sig[6].Name=Exception Code Sig[6].Value=c0000005 Sig[7].Name=Exception Offset Sig[7].Value=00002823 DynamicSig[1].Name=OS Version DynamicSig[1].Value=6.1.7600.2.0.0.256.1 DynamicSig[2].Name=Locale ID DynamicSig[2].Value=1033 DynamicSig[22].Name=Additional Information 1 DynamicSig[22].Value=0a9e DynamicSig[23].Name=Additional Information 2 DynamicSig[23].Value=0a9e372d3b4ad19135b953a78882e789 DynamicSig[24].Name=Additional Information 3 DynamicSig[24].Value=0a9e DynamicSig[25].Name=Additional Information 4 DynamicSig[25].Value=0a9e372d3b4ad19135b953a78882e789 UI[2]=C:\Program Files\Artech Callshop\CallShop Client.exe UI[3]=Call Shop ARTECH has stopped working UI[4]=Windows can check online for a solution to the problem. UI[5]=Check online for a solution and close the program UI[6]=Check online for a solution later and close the program UI[7]=Close the program LoadedModule[0]=C:\Program Files\Artech Callshop\CallShop Client.exe LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll LoadedModule[2]=C:\Windows\system32\kernel32.dll LoadedModule[3]=C:\Windows\system32\KERNELBASE.dll LoadedModule[4]=C:\Program Files\Artech Callshop\AD410Device.dll LoadedModule[5]=C:\Windows\system32\USER32.dll LoadedModule[6]=C:\Windows\system32\GDI32.dll LoadedModule[7]=C:\Windows\system32\LPK.dll LoadedModule[8]=C:\Windows\system32\USP10.dll LoadedModule[9]=C:\Windows\system32\msvcrt.dll LoadedModule[10]=C:\Windows\system32\SETUPAPI.dll LoadedModule[11]=C:\Windows\system32\CFGMGR32.dll LoadedModule[12]=C:\Windows\system32\RPCRT4.dll LoadedModule[13]=C:\Windows\system32\ADVAPI32.dll LoadedModule[14]=C:\Windows\SYSTEM32\sechost.dll LoadedModule[15]=C:\Windows\system32\OLEAUT32.dll LoadedModule[16]=C:\Windows\system32\ole32.dll LoadedModule[17]=C:\Windows\system32\DEVOBJ.dll LoadedModule[18]=C:\Windows\system32\HID.DLL LoadedModule[19]=C:\Windows\system32\comdlg32.dll LoadedModule[20]=C:\Windows\system32\SHLWAPI.dll LoadedModule[21]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_420fe3fa2b8113bd\COMCTL32.dll LoadedModule[22]=C:\Windows\system32\SHELL32.dll LoadedModule[23]=C:\Windows\system32\WINSPOOL.DRV LoadedModule[24]=C:\Windows\system32\oledlg.dll LoadedModule[25]=C:\Windows\system32\OLEPRO32.DLL LoadedModule[26]=C:\Windows\system32\IMAGEHLP.dll LoadedModule[27]=C:\Windows\system32\WINMM.dll LoadedModule[28]=C:\Windows\system32\IMM32.DLL LoadedModule[29]=C:\Windows\system32\MSCTF.dll LoadedModule[30]=C:\Windows\system32\CRYPTBASE.dll LoadedModule[31]=C:\Windows\system32\uxtheme.dll LoadedModule[32]=C:\Windows\system32\CLBCatQ.DLL LoadedModule[33]=C:\Program Files\Common Files\System\ado\msado15.dll LoadedModule[34]=C:\Windows\system32\MSDART.DLL LoadedModule[35]=C:\Windows\system32\CRYPTSP.dll LoadedModule[36]=C:\Windows\system32\rsaenh.dll LoadedModule[37]=C:\Windows\system32\RpcRtRemote.dll LoadedModule[38]=C:\Program Files\Common Files\System\ado\msadox.dll LoadedModule[39]=C:\Program Files\Common Files\System\Ole DB\oledb32.dll LoadedModule[40]=C:\Windows\system32\bcrypt.dll LoadedModule[41]=C:\Program Files\Common Files\System\Ole DB\OLEDB32R.DLL LoadedModule[42]=C:\Windows\system32\comsvcs.dll LoadedModule[43]=C:\Windows\system32\ATL.DLL LoadedModule[44]=C:\Windows\system32\bcryptprimitives.dll LoadedModule[45]=C:\Windows\system32\msjetoledb40.dll LoadedModule[46]=C:\Windows\system32\msjet40.dll LoadedModule[47]=C:\Windows\system32\mswstr10.dll LoadedModule[48]=C:\Windows\system32\msjter40.dll LoadedModule[49]=C:\Windows\system32\MSJINT40.DLL LoadedModule[50]=C:\Windows\system32\CRYPT32.dll LoadedModule[51]=C:\Windows\system32\MSASN1.dll LoadedModule[52]=C:\Windows\system32\dwmapi.dll LoadedModule[53]=C:\Program Files\Common Files\System\ado\msadrh15.dll LoadedModule[54]=C:\Windows\system32\msjtes40.dll LoadedModule[55]=C:\Windows\system32\VERSION.dll LoadedModule[56]=C:\Windows\system32\VBAJET32.DLL LoadedModule[57]=C:\Windows\system32\expsrv.dll LoadedModule[58]=C:\Windows\system32\PSAPI.DLL LoadedModule[59]=C:\Program Files\Artech Callshop\Styles\skinxp.dll LoadedModule[60]=C:\Windows\system32\msimg32.dll LoadedModule[61]=C:\Windows\system32\asycfilt.dll LoadedModule[62]=C:\Windows\system32\spool\DRIVERS\W32X86\3\hp1100su.dll LoadedModule[63]=C:\Windows\system32\spool\DRIVERS\W32X86\3\HP1100GC.dll LoadedModule[64]=C:\Windows\system32\spool\DRIVERS\W32X86\3\hp1100sd.dll LoadedModule[65]=C:\Windows\system32\apphelp.dll LoadedModule[66]=C:\Windows\system32\PROPSYS.dll LoadedModule[67]=C:\Windows\system32\WINTRUST.dll LoadedModule[68]=C:\Windows\system32\TAPI32.DLL LoadedModule[69]=C:\Windows\system32\rtutils.dll LoadedModule[70]=C:\Windows\system32\SspiCli.dll LoadedModule[71]=C:\Windows\system32\prnfldr.dll LoadedModule[72]=C:\Windows\system32\slc.dll FriendlyEventName=Stopped working ConsentKey=APPCRASH AppName=Call Shop ARTECH AppPath=C:\Program Files\Artech Callshop\CallShop Client.exe Regards, Sameer

Hi, It would appear that there is an Access Violation with AD410Device.dll I understand that AD410Device.dll is a file that is part of the Artech Callshop software you run. I would suspect you are best to either (A) Update this software to the latest version available for your system or (B) Contact their support and advise of the issue. Kind Regards, Martin If you find my information useful, please rate it. :-)