Remember - This is a public forum so never post private information such as email or phone numbers!Ideas:Programs you are having problems with Error messages Recent changes you made to your computer What you have already tried to fix the problem 1 person needs an answerI do too

If you get a call that they said your PC is infected and we will help you, then it is fraud and NOT true and DO NOT tell any information to them.Microsoft and its partner will NEVER call you unless you ask them to do so.Also try to report it in your Anti-Fraud center in your country.