They said they were from support 1 click and gave an 800 number. They wanted access to my PC to fix a problem that was making my computer slow. The problem was created from an automatic update. When I asked if I could fix the problem myself they told me it was too complicated. Since my computer has been slowing down1 person needs an answerI do too

They said they were from support 1 click and gave an 800 number. They wanted access to my PC to fix a problem that was making my computer slow. The problem was created from an automatic update. When I asked if I could fix the problem myself they told me it was too complicated. Since my computer has been slowing down It is highly doubtful that any Microsoft support representative would be calling you at home unless you called them first and requested assistance. Even in that case, they would only be calling you if you gave them your phone number and if your conversation was disconnected for some reason, or if they indeed had some need to terminate the conversation so they could spend time researching your issue, in which case they certainly would have told you that they will call you back. Those two scenarios are the only circumstances I can think of as to why Microsoft support folks would be calling you. I am also amused that this would even be an issue with a Windows XP update, unless there were some other underlying issues that either you are not aware of or including in your posting above. "Slow" is relative. A turtle is slow compared to a rabbit. However, the turtle is fast compared to a snail. See? In your case, you state that the support folks wanted to access your computer to assist you in fixing some issue that you believe was related to one of the automatic updates. Something like this would not happen at all unless you initiated contact with Microsoft Support folks in the first place. Considering the information you provided, and the way in which you constructed your thread here, it may very well be that the issue you were experiencing was too complicated for you to fix on your own. Regardless, in all of this, you have not really stated what you issue is beyond "slowing down". If you would like someone here to help you, please include in your next reply, a detailed description of your issue including the automatic update that you suspect is causing your system to slow down. I should also advise you that malicious software that you might have unknowingly encountered, could also be a culprit...and, your own maintenance habits could come into play especially if you were to tell us that you know nothing of how to run your cleanmgr or defrag utility.