Hi,

I have approval proces and it works fine if approval is done from portal ut if it is done from Outlook then following error is logged:

Requestor: urn:uuid:5fc8629d-bd10-483d-a17b-ed0b842e4d84
Correlation Identifier: f3050e15-eec3-4483-967c-d2b5d7b3bee2
Microsoft.ResourceManagement.WebServices.Exceptions.UnwillingToPerformException: Other ---> System.Collections.Generic.KeyNotFoundException: The given key was not present in the dictionary.
   at System.ThrowHelper.ThrowKeyNotFoundException()
   at System.Collections.Generic.Dictionary`2.get_Item(TKey key)
   at Microsoft.ResourceManagement.Query.QueryParametersGenerator.WriteRequestedAttributes()
   at Microsoft.ResourceManagement.Query.QueryParametersGenerator.BuildParameterString()
   at Microsoft.ResourceManagement.Query.QueryProcessor.BuildSqlCommand(Query objectRepresentation, Boolean countResultsOnly)
   at Microsoft.ResourceManagement.Query.QueryProcessor.ExecuteQuery(Query query, Nullable`1 maximumTime, Boolean& endOfSequence, Boolean countResultsOnly, Int64& resultCount, Int64& executionTime)
   at Microsoft.ResourceManagement.WebServices.RequestDispatcher.ExecutePullActionImpl(PullRequestParameter pullParameter)
   at Microsoft.ResourceManagement.WebServices.RequestDispatcher.ExecuteEnumerateAction(RequestType request)
   at Microsoft.ResourceManagement.WebServices.RequestDispatcher.ExecuteAction(RequestType request)
   at Microsoft.ResourceManagement.WebServices.RequestDispatcher.ExecuteAction[ResponseBodyType](RequestType request)
   at Microsoft.ResourceManagement.WebServices.RequestDispatcher.DispatchRequest[ResponseBodyType](RequestType request, Guid requestIdentifier, Object redispatchSingleInstanceKey, Boolean isRedispatch)
   at Microsoft.ResourceManagement.WebServices.RequestDispatcher.DispatchRequest[ResponseBodyType](RequestType request)
   at Microsoft.ResourceManagement.WebServices.ResourceManagementService.Enumerate(Message request)
   --- End of inner exception stack trace ---

And "Mail listener error: Cannot process message" message is send in result to approver.

One more thing - I have such behaviour for one account (repeatable) bot for other account it is working correcly.

What should I

Right now I have following situation that on approval made from Outlook I'm getting follwoing errors in event log:

Asynchronous result completed with an exception: System.InvalidOperationException: Operation is not valid due to the current state of the object..

What logging can I enable to dig for the reason of that?

Is thee any article about how exactly correlation is done on approvals approved with Outlook (what attributes are used)?

I need to find out what is the difference between user for whom it is working and the other one. I was testing both of them on the same machine (same outlook wersion etc.) and it is constantly working for one of tchem and not working for other one.

The one for whom it is working has been added manually to the portal (and SID + domain + email updated)

Other one is synchronized by fim sync, so maybe I have to check some attributes?