App crashes and BSOD
I recently bought new custom built pc and have been having wierd issues since I received it. On the first day I powered it on I received a BSOD and have been having major issues with applications crashing really only windows defender and ie 8. Below are some of the errors I have been receiving, any ideas? Also jst experienced a crash of the MMC when getting these errors out of the event viewer. Please Help1/30/2010 1:33 PM Windows Error Reporting Fault bucket , type 0
Event Name: BEX64
Response: Not available
Cab Id: 0

Problem signature:
P1: svchost.exe_WinDefend
P2: 6.1.7600.16385
P3: 4a5bc3c1
P4: StackHash_b1a6
P5: 0.0.0.0
P6: 00000000
P7: 00000000925ae2cf
P8: c0000005
P9: 0000000000000008
P10: 

Attached files:
C:\Program Files (x86)\ThreatFire\TFWAH.dll
C:\Windows\Temp\WER253E.tmp.appcompat.txt
C:\Windows\Temp\WER2687.tmp.WERInternalMetadata.xml
C:\Windows\Temp\WER2698.tmp.hdmp
C:\Windows\Temp\WER2735.tmp.mdmp

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_svchost.exe_WinD_864d619c12f125f677405534b328768d6850fd77_cab_37ec2780

Analysis symbol: 
Rechecking for solution: 0
Report Id: fba14114-0da3-11df-aa53-e0cb4e07ac34
Report Status: 4<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2010-01-19T00:09:57.690014300Z" />
<EventRecordID>2330</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>MPierson-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
- <EventData>
<Data Name="BugcheckCode">26</Data>
<Data Name="BugcheckParameter1">0x5003</Data>
<Data Name="BugcheckParameter2">0xfffff70001080000</Data>
<Data Name="BugcheckParameter3">0x5392</Data>
<Data Name="BugcheckParameter4">0x520900001ce0</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>
</EventData>
</Event>
January 30th, 2010 4:50pm
And the PC parts are? (MB, cpu, ram, psu, graphics card, etc) favorite threads | Computer tips
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January 30th, 2010 7:27pm
Also, can you zip up the minidump files in the C:\Windows\Minidump folder and make available (provide link) via Windows Live SkyDrive or similar site?The following link has information on using Windows Live SkyDrive:http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65Also, can you provide some more info on the computer?:Start > type msinfo32 in the "Search programs and files" box and press "Enter" > File > Save > then save as an .nfo fileThen make the resulting .nfo file available via Windows Live SkyDrive.
January 31st, 2010 10:07pm
Since Windows system uses separated user mode and kernel mode memory space, stop errors are always caused by kernel portion components, such as a third-party device drivers, backup software or anti-virus services (buggy services).
The system goes to a BSOD because there is some exceptions happened in the kernel (either the device driver errors or the service errors), and Windows implements this mechanism: When it detects some errors occur in the kernel, it will kill the box in case some more severe damage happens. Then we get a blue screen or the system reboots (it depends on what the system settings are).
To troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump. Unfortunately, debugging is beyond what we can do in the forum. A suggestion would be to contact Microsoft Customer Service and Support (CSS) via telephone so that a dedicated Support Professional can assist with your request. Please be advised that contacting phone support will be a charged call.
To obtain the phone numbers for specific technology request please take a look at the web site listed below:
Microsoft - Help and Support
If you are outside the US please see Microsoft Worldwide Home for regional support phone numbers.
Meantime we can try some available steps as a general troubleshoot.
1. Please remove the antivirus and run the system with a period. If the issue does not occur, mainly focus on antivirus settings and compatibility. 2. Disable Automatic Restart and see detail information on the blue screen.
1).Click Start, in the Start Search box enter sysdm.cpl. 2).Click the tab Advanced. Under Startup and Recovery, click the Settings button. 3). Uncheck “Automatically restart”. 4). On the drop-down menu “Write debugging information”, choose “Small memory dump”. 5). Click OK.
When Blue Screen displays, try to find which *.sys file is cause the blue screen. Usually it is listed in the bottom part.
Arthur Xie - MSFT
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February 1st, 2010 11:40am
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