Another Instance is Running

I'm running Win 8.1.  A small box with pops up with "Another instance is running at the top" and" configuration system failed to initialize" inside the box.  How do I find and fix problem?

Thank you for any help you can give....Jim Seymour

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August 5th, 2015 5:30pm

Hi,

Do you have a Windows 8.1 installation media? If you have, please start with it and go to Windows WinRE screen. We can run Automatic Repair to troubleshoot this issue.

Steps:

http://www.thewindowsclub.com/windows-8-fails-to-boot-automatic-repair-refresh-reset-pc-fail

Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

If you are using an OEM PC, please start from OEM recovery partition and then do the same steps that mentioned above.

Regards,

George Zhao
TechNet Community Support

Free Windows Admin Tool Kit Click here and download it now
August 7th, 2015 3:26am

 I do not have Windows 8.1 installation media, but will create a copy of it on my flash drive shortly and get back to you.

Thank you so much for your help.

Jim Seymour

August 7th, 2015 11:21am

Hi DiamondJim,

Please see the steps about the installation of USB flash drive:

http://pcsupport.about.com/od/windows-8/a/install-windows-8-usb.htm 

Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

If you just want to install Windows 10, you can try to install Windows 10 directly via  media creation tool:

http://windows.microsoft.com/en-us/windows-10/media-creation-tool-install

Regards,

George Zhao
TechNet Community Support


Free Windows Admin Tool Kit Click here and download it now
August 12th, 2015 1:34am

Hi DiamondJim,

Please see the steps about the installation of USB flash drive:

http://pcsupport.about.com/od/windows-8/a/install-windows-8-usb.htm 

Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

If you just want to install Windows 10, you can try to install Windows 10 directly via  media creation tool:

http://windows.microsoft.com/en-us/windows-10/media-creation-tool-install

Regards,

George Zhao
TechNet Community Support


August 12th, 2015 1:34am

Hi DiamondJim,

Please see the steps about the installation of USB flash drive:

http://pcsupport.about.com/od/windows-8/a/install-windows-8-usb.htm 

Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

If you just want to install Windows 10, you can try to install Windows 10 directly via  media creation tool:

http://windows.microsoft.com/en-us/windows-10/media-creation-tool-install

Regards,

George Zhao
TechNet Community Support


Free Windows Admin Tool Kit Click here and download it now
August 12th, 2015 1:34am

Hello Mr. Zhao...Do I reboot with the flash drive (Windows 8.1 installation media) plugged in and will it re-install Windows 8.1 automatically?

I'm trying to clean this up so I can install Windows 10.  Any suggestions?  Thank you for your help.....

Jim Seymour

August 12th, 2015 3:40pm

Hi DiamondJim,

Please see the steps about the installation of USB flash drive:

http://pcsupport.about.com/od/windows-8/a/install-windows-8-usb.htm 

Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

If you just want to install Windows 10, you can try to install Windows 10 directly via  media creation tool:

http://windows.microsoft.com/en-us/windows-10/media-creation-tool-install

Regards,

George Zhao
TechNet Community Support


Free Windows Admin Tool Kit Click here and download it now
August 12th, 2015 9:37pm

Hello Mr. Zhao...I did as you suggested and received a message:  Automatic Repair couldnt repair your PC. 

I think I'll just upgrade to Windows 10 and see what happens.   I don't know what else to do.  If you have any other ideas, please let me know.

Thank you so much for your help.

August 14th, 2015 7:14pm

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