I have read through the posted articles/questions. None of them seem to fit this issue.

This is the second time I have installed KB2919355 update. It is also the second time the result was this problem.  Each time, I had to do a Checkpoint Restore to get the system back to usable state.

System - HP Laptop - (can't get full details, system is doing the Checkpoint Restore)

Quad-core I3 processor, 6 GB RAM, 750 GB HD

Windows 8.1, fully "patched" prior to this update.

I installed KB2919355. It appeared to go well. System restarted after the install and comes to the Login Screen. Once you login, it takes you straight to the desktop, which I don't mind.  However, when the desktop loads, it appears to be okay, but once you try to open anything, the desktop goes into a continual reload cycle, i.e., a loop. It does not reboot.  It just continually reloads the Desktop. Generally, it won't stop this loop until you force a reboot.  I was able to start the Task Manager. The Wireless connection appears to be running and "talking" to the internet. The CPUs are running at about 33 to 43 percent utilization. Disk operations are pretty high.  I suspect these are caused by the continual reload of the Desktop.

I was able to the PC Settings options after several frustrating attempts. CTRL-ALT-DELETE works, which is how I got the Task Manager started.

After the Checkpoint Restore, I cannot find anything that seems to be the cause of this problem.  To be candid, I didn't expect to find anything because of Checkpoint Restore. I tried booting to Safemode. No luck.

You cannot load the Metro "screen" or get to it with the keyboard.

The system was fully "patched" up to KB2919355, prior to the Checkpoint Restore. All the problems start AFTER the KB2919355 install.

Again, this is the second time I have tried to install KB2919355.  I have gotten the same issue after each install. Each time, the Checkpoint Restore was how I resolved the issue.

I am not green at this.  I've been in IT Support, primarily UNIX, Windows Server, and Database support for quite some time.  This one has me stumped.

Does anyone have any ideas or thoughts? I will get the system details after the Checkpoint Restore completes.

Bob

• Edited by DBA_Guy Wednesday, May 07, 2014 8:20 PM

http://support.microsoft.com/kb/2919355

Are you using any manufacturers software/drivers for your mouse and keyboard? 

If you are please include it.

The Checkpoint restore just finished.

It's back up and running. 

Specifically, yes, I am using some mfg. drivers.  I'll include these shortly, when I update the initial post.

Thx,

Bob

Here's the System info. I'll send along the drivers shortly. Have to weed out the MS drivers.

Bob

===========SYSTEM Info after Checkpoint Restore==========================
Host Name:                 WIN8-HP
OS Name:                   Microsoft Windows 8.1 Pro with Media Center
OS Version:                6.3.9600 N/A Build 9600
OS Manufacturer:           Microsoft Corporation
OS Configuration:          Standalone Workstation
OS Build Type:             Multiprocessor Free
Registered Owner:          Bob
Registered Organization:   Hewlett-Packard
Product ID:                00180-90032-18645-AB797
Original Install Date:     12/23/2013, 1:44:53 AM
System Boot Time:          5/7/2014, 3:18:36 PM
System Manufacturer:       Hewlett-Packard
System Model:              HP Pavilion g7 Notebook PC
System Type:               x64-based PC
Processor(s):              1 Processor(s) Installed.
                           [01]: Intel64 Family 6 Model 58 Stepping 9 GenuineIntel ~1200 Mhz
BIOS Version:              Insyde F.25, 5/29/2013
Windows Directory:         C:\WINDOWS
System Directory:          C:\WINDOWS\system32
Boot Device:               \Device\HarddiskVolume2
System Locale:             en-us;English (United States)
Input Locale:              en-us;English (United States)
Time Zone:                 (UTC-05:00) Eastern Time (US & Canada)
Total Physical Memory:     6,036 MB
Available Physical Memory: 3,744 MB
Virtual Memory: Max Size:  6,996 MB
Virtual Memory: Available: 4,676 MB
Virtual Memory: In Use:    2,320 MB
Page File Location(s):     C:\pagefile.sys
Domain:                    WORKGROUP
Logon Server:            
Hotfix(s):                 57 Hotfix(s) Installed.
                           [01]: KB2899189_Microsoft-Windows-CameraCodec-Package
                           [02]: KB2843630
                           [03]: KB2862152
                           [04]: KB2868626
                           [05]: KB2876331
                           [06]: KB2883200
                           [07]: KB2884101
                           [08]: KB2884846
                           [09]: KB2887595
                           [10]: KB2888505
                           [11]: KB2891214
                           [12]: KB2892074
                           [13]: KB2893294
                           [14]: KB2894029
                           [15]: KB2894179
                           [16]: KB2894853
                           [17]: KB2898108
                           [18]: KB2898514
                           [19]: KB2898868
                           [20]: KB2898871
                           [21]: KB2900986
                           [22]: KB2901101
                           [23]: KB2901125
                           [24]: KB2901128
                           [25]: KB2902816
                           [26]: KB2902892
                           [27]: KB2903939
                           [28]: KB2904266
                           [29]: KB2904440
                           [30]: KB2906956
                           [31]: KB2908174
                           [32]: KB2908816
                           [33]: KB2909210
                           [34]: KB2909569
                           [35]: KB2909921
                           [36]: KB2911106
                           [37]: KB2912390
                           [38]: KB2913152
                           [39]: KB2913270
                           [40]: KB2913760
                           [41]: KB2916036
                           [42]: KB2917488
                           [43]: KB2917929
                           [44]: KB2917993
                           [45]: KB2919394
                           [46]: KB2919442
                           [47]: KB2919907
                           [48]: KB2923300
                           [49]: KB2923528
                           [50]: KB2923768
                           [51]: KB2925418
                           [52]: KB2928680
                           [53]: KB2929825
                           [54]: KB2929961
                           [55]: KB2930275
                           [56]: KB2934802
                           [57]: KB2938527
Network Card(s):           6 NIC(s) Installed.
                           [01]: Realtek PCIe FE Family Controller
                                 Connection Name: Ethernet
                                 Status:          Media disconnected
                           [02]: Ralink RT3290 802.11bgn Wi-Fi Adapter
                                 Connection Name: Wi-Fi
                                 DHCP Enabled:    Yes
                                 DHCP Server:     192.168.0.1
                                 IP address(es)
                                 [01]: 192.168.0.6
                                 [02]: fe80::9433:a65b:7e50:5ede
                           [03]: Bluetooth Device (Personal Area Network)
                                 Connection Name: Bluetooth Network Connection
                                 Status:          Media disconnected
                           [04]: TeamViewer VPN Adapter
                                 Connection Name: Local Area Connection 3
                                 Status:          Media disconnected
                           [05]: VMware Virtual Ethernet Adapter for VMnet1
                                 Connection Name: VMware Network Adapter VMnet1
                                 DHCP Enabled:    No
                                 IP address(es)
                                 [01]: 192.168.226.1
                                 [02]: fe80::9851:8fa8:e810:f7d4
                           [06]: VMware Virtual Ethernet Adapter for VMnet8
                                 Connection Name: VMware Network Adapter VMnet8
                                 DHCP Enabled:    No
                                 IP address(es)
                                 [01]: 192.168.45.1
                                 [02]: fe80::6c81:2a46:e4b:cb30
Hyper-V Requirements:      VM Monitor Mode Extensions: Yes
                           Virtualization Enabled In Firmware: No
                           Second Level Address Translation: Yes
                           Data Execution Prevention Available: Yes

• Edited by DBA_Guy Wednesday, May 07, 2014 8:30 PM

Does anyone have any ideas or thoughts?

"Continually loads Desktop" sounds like "explorer.exe is crashing and restarting".  So are there any signs in the Reliability Monitor or Event Viewer which would support that hypothesis?  Otherwise, I would run ProcMon, filtering on just Process & Thread to see what is going on.

Also, I'm not going to take the time to research it, but I have a nagging suspicion about having seen VM drivers mentioned in other related threads.  I notice that you seem to have a lot of those.  Perhaps something to uninstall and reinstall in case it gets their hooks set better in the new environment?

 

Good luck

try to run this command and update again

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

dism /online /cleanup-image /startcomponentcleanup

dism /online /cleanup-image /CheckHealth

dism /online /cleanup-image /RestoreHealth

• Edited by britishdhez Thursday, May 08, 2014 2:12 AM

Thanks...  I'll give these a try.

Bob

I appreciate your candor.  I had to install the VMware Reader to use an older program, which has not updated to Win 8/8.1 yet.  They should have the update shortly.

I agree with you. It looked like explorer.exe was crashing and restarting, continuously. It was like a neon sign! I may be able to uninstall the VMware Reader and give it a shot.  I'll have to check with the vendor.

Thanks for your efforts.

Bob

• Marked as answer by v-yozhuMicrosoft contingent staff, Moderator Monday, May 19, 2014 2:28 AM

I figured this one out.  It took a while, but I worked through the update in stages. 

I found a post on TechNet that showed the steps to follow if you wanted/needed to install update 2919355 in steps. http://www.microsoft.com/en-us/download/details.aspx?id=42335

I downloaded the updates as outlined.  Before I started posting the updates, I removed VMWare from the PC. After a clean boot, I installed the updates in the order specified in 42335 (above). I rebooted after each step.

It was a fairly long installation process, but it worked.

After a final reboot, I checked for more updates.  KB2919355 was there again, only this "one" was 22 MB in size.  I downloaded and applied this update, too.  It went smoothly. 

Even though this was a long and drawn out process, I finally got KB2919355 and all the associated updates posted.

Perhaps this will help some who are still fighting this one.

Bob

System Model:              HP Pavilion g7 Notebook PC

Perhaps this will help some who are still fighting this one.

Especially HP Notebook owners.   <eg>

Recently I had started thinking that perhaps non-Desktop machine owners should wait for their manufacturers to get caught up, even if that meant going back to W8.0

Thanks for sharing the resolution.