When I got my laptop I set it up and now I can't logon at all. Keeps saying password is wrong--can't be I picked it. Please write and let me know if anyone figures out the problem---Thanxs

Hi, Please check if this is an OEM version. If so, please try to boot into Safe Mode to check if the built-in administrator account is enabled there. If the built-in administrator is disabled and no other administrator account can be logged in, then we have to reinstall the system after backing up the important files with Command Prompt. However, if you've forgotten your Windows password and you're on a domain, you may contact your domain administrator for it or remove the computer from domain and create an administrator account, then re-join domain for this issue. References: What to do if you forget your Windows password Hope this helps. Regards, Sabrina This posting is provided "AS IS" with no warranties or guarantees, and confers no rights. |Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

Tips to reset Windows Vista Password Windows Vista OS has an administrator account that controls all settings to the operating system. This is beneficial if you have a user account and forgot the password. Change the user account with the administrator account access.

You can try to reset password in Vista with command prompt. 1. Press F8 to enter Advanced Boot Options just before the Windows loading screen appears. 2. Choose Safe Mode with Command Prompt. 3. Log in with an administrator account when you can see the log on screen. 4. Type net user in the command prompt and then hit Enter. All the Windows account user names will be listed for you. 5. Type net user Helen 123 and hit Enter. ‘Helen’ is your locked Windows account user name. And ‘123’ is the new password you want to reset for the account. If you cannot enter the safe mode, I’m afraid you have to create a password reset disk with a CD or USB drive as follows. Otherwise, reinstallation will be your only choice. Step 1: Download and install Windows Password Reset Tool in any computer from its official site Step 2: Use CD/DVD/USB drive to create a password disk via the program. Step 3: Boot your locked computer from CD/DVD or USB Step 4: Reset Vista password with the burned CD/DVD or USB flash drive.How to Reset Windows User Password ?

You can create a Vista administrator password reset disk to reset your password. Follow this 5 easy steps: 1. Enter a computer that can link to Internet. Download Windows Password Reset Tool from http://www.windowspasswordreset.net and install the software on that computer. 2. Run the software and create windows password reset disk by follow the instructions. 3. Eject the created CD/DVD and insert it into the locked computer. 4. Reboot the locked computer (it's necessary for you to change your locked computer's BIOS setting to make it boot from CD drive) and then follow the instructions to reset Vista administrator password. 5. Now login Windows and set a new password.