Access Denied to files on network share with offline files enabled, Windows 7 SP1
Following updates to SP1 for Windows 7, we began seeing odd behavior in accessing files. All users have their desktop and documents folders redirected to a network file share with Offline Files enabled. Following the application of SP1, we began seeing users have "Access Denied" errors after editing files and saving them. First time they opened the file, no issue. However, after saving, they could not open the file again. Permissions on the server have not changed. The server is running Windows Server 2003. After troubleshooting, we found that this only occured on shares where files were synchronized with Offline Files. Files on other shares on the same server could be accessed and edited without issue. Disabling Offline Files does correct the issue. Once disabled, users are able to edit files they previously got "Access Denied" on. However, re-enable Offline Files and the problem returns. While we can disable Offline Files for some users, we need to be able to have it enabled for all of our laptop users. Any help would be much appreciated.
April 20th, 2011 7:24pm

Please see if the follow article can help on this. Users may receive an "Access is denied" error message if you make files and folders available for offline use http://support.microsoft.com/kb/275461 Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
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April 22nd, 2011 4:57am

I am having this exact same problem on all 30+ of our laptop users as of this morning on two file servers at two different locations. I cannot figure out what has changed on our end. As per the KB article pointed out here, both file servers have correct root home$ share permissions and have had the same permissions for years without any issue. Does anyone have any other ideas on how I can troubleshoot this? We are running Windows 7 SP1 x86 w/ latest updates and the file servers are both Windows Server 2008 R2 SP1 w/ all updates. I'll report back here with anymore info as I find it. So far I am just disabling offline files for our users to get them working for the time being. Thanks in advance.
May 16th, 2011 11:40am

Turns out that if we disable offline files encryption it also fixes the problem, but of course we do not want to have to do this. I have done it temporarily till I can figure out what is causing this problem. As mentioned the problem is exactly the same way GaribaldiCU described it, and I do not know what might have changed over the weekend to cause this. The only thing that was done Friday night was we moved our main domain controller from one Hyper-V server to another via a simple export and import in Hyper-V manager. I highly think this would trigger it... Actually, on top of that, prior to the DC move, I did install the following Microsoft updates to the same domain controller: Screenshot of updates that were installed I doubt it would have anything to do with it though... since the DC is not where the file shares are... Is there any CSC/offline files log files that I can view somewhere, or somewhere I can turn on additional logging to see exactly why we are getting these access denied errors?
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May 16th, 2011 1:12pm

Garibaldi, Did you ever find the solution to this issue? We are experiencing it as well. Thank You, Aaron
July 5th, 2011 5:43pm

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