Hi,

We have developed a C# application on VS 2010,which is used by thousands of users.

It is working flawlessly ,except 1% of Windows client machines -(Windows 7 ,Windows 8,Windows 8.1) ,which is crashing with following error message:

Problem signature:

Problem Event Name: APPCRASH
Application Name: *****
Application Version: 1.0.0.0
Application Timestamp: 551933c1
Fault Module Name: gdiplus.dll
Fault Module Version: 6.1.7601.17514
Fault Module Timestamp: 4ce7b714
Exception Code: c0000005
Exception Offset: 000b06db
OS Version: 6.1.7601.2.1.0.768.11
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

I tried to find out the resolution over internet for days, but haven't come with any resolution yet.On some forums it was mentioned it was due to faulty Windows fonts(but I doubt that).Is it something to do with some Windows updates for gdiplus.dll ,as this system file has to do with display property of the application.

Hope someone comes up with the resolution of this soon :)

• Edited by saket_kumar 1 hour 54 minutes ago

my opinion it may be related to font

https://msdn.microsoft.com/en-us/library/windows/desktop/ms533798%28v=vs.85%29.aspx?f=255&MSPPError=-2147217396

When you use the GDI+ API, you must never allow your application to download arbitrary fonts from untrusted sources.  The operating system requires elevated privileges to assure that all installed fonts are trusted.

did you installed new font recently? did you try to delete it to test?

• Edited by britishdhez 1 hour 34 minutes ago

Thanks a lot for your reply :)

As mentioned in my query,I did investigate if the users installed new font/they have corrupted fonts 

by running sfc /scannow .I did try deleting the new fonts too.

But to no avail.

What I found out common in all the problematic client machine was Windows update was on.That's why I suspect is it due to any recent Windows update ?

 

• Edited by saket_kumar 1 hour 16 minutes ago

try to run Windows update troubleshooter from the client side

http://windows.microsoft.com/en-ZA/windows7/Open-the-Windows-Update-troubleshooter

or try simply perform system restore from the client side to test

I will let you know if I found another similar issue like this with the solution

anyway, what is actually stated at Application Name: *****? your custom software? did you try to reinstall it?

• Edited by britishdhez 1 hour 2 minutes ago

Sure ,will try to run this update troubleshooter at the client end.And let you know if it helped.

Also **** is my custom application ,  I did not mention the exact application name (as,it is just the exe name )

BTW,just an update on this-

One client re installed his Windows 8.1 and did not perform Windows update -now my application is not crashing :)

Hence,it sums up what I suspected before-ie Windows update has some issue ,which we have to figure it out which hotfix is causing this.

ok, I found it

KB3013455 caused this issue with font (mostly Courier New)
KB3037639 fix the issue with font
https://support.microsoft.com/en-us/kb/3037639

please test in one machine

• Edited by britishdhez 24 minutes ago

Thanks :)

Though, the fix is not for Windows 7/8 

Anyways, I will try out this out and let you know the result.

• Edited by saket_kumar 7 minutes ago