Dear Sir/Madam,

While Starting my laptop the following error message is displaying on my desktop screen:

"There was a problem Starting

C:\user\dell\app data\local\conduit\API support\API support.dll

The Specified Module could not be found"

Kindly help me to resolve this problem as soon as possible.

Regards,

Chirag Agarwal

{REMOVED}

• Edited by ZigZag3143xMVP, Moderator Monday, April 14, 2014 2:16 PM Removed PII
• Edited by Brandon RecordsModerator Wednesday, April 23, 2014 2:48 PM Clarified Title

this is part of a malware or virus. Google it and it will show you the information you need.

• Marked as answer by Brandon RecordsModerator Wednesday, April 23, 2014 2:48 PM

Please download the free version of Malwarebytes.
Update it immediately.
Do a full system scan
Let us know the results at the end.

http://www.malwarebytes.org/products

Hi,

Please try to restore the system back to the point before the issue happened.

If the issue persists, test in Clean boot mode and Safe mode.

How to perform a clean boot
http://support.microsoft.com/kb/929135
 
If the issue doesnt appear, you can determine which one can be the cause by using dichotomy in MSconfig. Checking on half of Non-Microsoft service and restart, determining which half of the services cause the issue and repeating to check half of the problematic half services.

Let us know which service or startup cause this pop-up.

Hi,

I am not sure if you have time to try above suggestions.

As we known, this issue can be caused by virus or 3rd part software, please see that the virus scan, system restore will help you solve this issue.

But if your issue still persists, please test in Clean boot to know if this is related to 3rd part program or service.

Let we know your current status so that we can help you further.