In the last three days, I've experienced 2 blue screen incidents: APC_Index_Mismatch and System_Service_Excepcion.

I send to You  the link of the two dump files:

https://onedrive.live.com/?cid=94f520468dccc9ff#cid=94F520468DCCC9FF&id=94F520468DCCC9FF%21129

I hope you could help me to solve the problems.

Thank You.

 

• Split by ZigZag3143xMVP, Moderator Monday, February 24, 2014 12:46 PM split from dead thread

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*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
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SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff803667db4b9, Address of the instruction which caused the bugcheck
Arg3: ffffd00020fe1160, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
nt!KiSystemServiceCopyEnd+19 [d:\blue_gdr\minkernel\ntos\ke\amd64\trap.asm @ 2372]
fffff803`667db4b9 0000            add     byte ptr [rax],al

CONTEXT:  ffffd00020fe1160 -- (.cxr 0xffffd00020fe1160;r)
rax=0000000000000025 rbx=ffffe00003b525c0 rcx=234a5dc2621b0000
rdx=000000007457624f rsi=000000000104e9e8 rdi=ffffd00020fe1ba8
rip=fffff803667db4b9 rsp=ffffd00020fe1b90 rbp=ffffd00020fe1c80
 r8=0000000000000820  r9=0000000000000031 r10=0000000000000031
r11=0000000000000202 r12=00000000ff10c000 r13=000000000104fdb0
r14=000000000114f52c r15=0000000077c41f30
iopl=0         nv up ei pl nz na po nc
cs=0010  ss=0000  ds=002b  es=002b  fs=0053  gs=002b             efl=00010206
nt!KiSystemServiceCopyEnd+0x19:
fffff803`667db4b9 0000            add     byte ptr [rax],al ds:002b:00000000`00000025=??
Last set context:
rax=0000000000000025 rbx=ffffe00003b525c0 rcx=234a5dc2621b0000
rdx=000000007457624f rsi=000000000104e9e8 rdi=ffffd00020fe1ba8
rip=fffff803667db4b9 rsp=ffffd00020fe1b90 rbp=ffffd00020fe1c80
 r8=0000000000000820  r9=0000000000000031 r10=0000000000000031
r11=0000000000000202 r12=00000000ff10c000 r13=000000000104fdb0
r14=000000000114f52c r15=0000000077c41f30
iopl=0         nv up ei pl nz na po nc
cs=0010  ss=0000  ds=002b  es=002b  fs=0053  gs=002b             efl=00010206
nt!KiSystemServiceCopyEnd+0x19:
fffff803`667db4b9 0000            add     byte ptr [rax],al ds:002b:00000000`00000025=??
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  chrome.exe

CURRENT_IRQL:  0

ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) x86fre

MISALIGNED_IP: 
nt!KiSystemServiceCopyEnd+19 [d:\blue_gdr\minkernel\ntos\ke\amd64\trap.asm @ 2372]
fffff803`667db4b9 0000            add     byte ptr [rax],al

LAST_CONTROL_TRANSFER:  from 0000000077c42772 to fffff803667db4b9

STACK_TEXT:  
ffffd000`20fe1b90 00000000`77c42772 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x19 [d:\blue_gdr\minkernel\ntos\ke\amd64\trap.asm @ 2372]
00000000`0104e9c8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x77c42772


FOLLOWUP_IP: 
nt!KiSystemServiceCopyEnd+19 [d:\blue_gdr\minkernel\ntos\ke\amd64\trap.asm @ 2372]
fffff803`667db4b9 0000            add     byte ptr [rax],al

FAULTING_SOURCE_LINE:  d:\blue_gdr\minkernel\ntos\ke\amd64\trap.asm

FAULTING_SOURCE_FILE:  d:\blue_gdr\minkernel\ntos\ke\amd64\trap.asm

FAULTING_SOURCE_LINE_NUMBER:  2372

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  nt!KiSystemServiceCopyEnd+19

FOLLOWUP_NAME:  MachineOwner

IMAGE_NAME:  hardware

DEBUG_FLR_IMAGE_TIMESTAMP:  0

IMAGE_VERSION:  6.3.9600.16452

STACK_COMMAND:  .cxr 0xffffd00020fe1160 ; kb

MODULE_NAME: hardware

FAILURE_BUCKET_ID:  IP_MISALIGNED

BUCKET_ID:  IP_MISALIGNED

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:ip_misaligned

FAILURE_ID_HASH:  {201b0e5d-db2a-63d2-77be-8ce8ff234750}

Followup: MachineOwner

Hi,

According to dump file,when you ran an application such as Chrome.exe, bluescreen sometimes may occur like the below.

BugCheck 3B, {c0000005, fffff803667db4b9, ffffd00020fe1160, 0}

SYSTEM_SERVICE_EXCEPTION

Did you make any changes on the computer before the issue happen?

Please update all drivers to check the result.

Meanwhile. run the driver verifier tool to find which driver is causing the problem. 

http://answers.microsoft.com/en-us/windows/wiki/windows_other-system/driver-verifier-tracking-down-a-mis-behaving/f5cb4faf-556b-4b6d-95b3-c48669e4c983

Regards,