When I opened task manager, I notice an odd thing, my cpu usage was higher when my computer was doing nothing at all. (seen here: http://i.imgur.com/bav1ACJ.png )
After doing some research I began using two tools to uncover the problem. The first of which, LatencyMon, told me that the ACPI.sys driver was causing issues. This is what I see:
http://i.imgur.com/FBl0Bop.png
http://i.imgur.com/Z7ftcrd.png
I have also used the "Windows Performance Analyzer" developed my Microsoft, and found similar results:
http://i.imgur.com/E2xsz0L.png
I have updated my bios to version 208 and updated my chipset drivers to the latest version. I reinstalled the ATKAPCI package for the model N550JK and have had no luck.
I've contacted support many times and they cannot figure out what is wrong. I am slightly frustrated because my laptop only lasts for an hour on battery life due to this issue.
I can send you the .etl file if necessary, but I want to solve this issue. Research I've done indicates owners of computers with SSD's are more likely to have this issue, and it is surprisingly common in laptops.
Other people have suggested on various forums to rollback the bios to an earlier version of Asus Bios, I believe it was 205, but I can't and won't download from a random source.
Disabling various devices in the device manager does not seem to fix anything either. I believe there is a bug in the code.
Hi,
I would like to suggest you update all your drivers, and then follow this article to troubleshoot:
Troubleshooting Hardware & Software Compatibility Issues on Windows 8 and
Windows 8.1
In addition, boot into safe mode to check the result:
Windows Startup Settings (including safe mode)
http://windows.microsoft.com/en-in/windows-8/windows-startup-settings-safe-mode
I've successfully fixed the problem.
On my HDD caddy, http://www.amazon.com/gp/product/B004Y8SGXW , there is a tiny switch on the side that when I switched it to the other position I no longer have any problem with ACPI.sys creating system interrupts.
Another forum I was reading suggested that their HDD caddy had messy soldering so I took apart my caddy and only then did I realize that there was a switch. I tried to do some research on my caddy but couldn't find anything except in the reviews on Amazon, where other people suggested flicking the switch if they were having any sorts of problems. Flicking the switch solved all of my problems.
- Marked as answer by Famzilla Sunday, December 14, 2014 8:43 AM
I've successfully fixed the problem.
On my HDD caddy, http://www.amazon.com/gp/product/B004Y8SGXW , there is a tiny switch on the side that when I switched it to the other position I no longer have any problem with ACPI.sys creating system interrupts.
Another forum I was reading suggested that their HDD caddy had messy soldering so I took apart my caddy and only then did I realize that there was a switch. I tried to do some research on my caddy but couldn't find anything except in the reviews on Amazon, where other people suggested flicking the switch if they were having any sorts of problems. Flicking the switch solved all of my problems.
- Marked as answer by Famzilla Sunday, December 14, 2014 8:43 AM
I've successfully fixed the problem.
On my HDD caddy, http://www.amazon.com/gp/product/B004Y8SGXW , there is a tiny switch on the side that when I switched it to the other position I no longer have any problem with ACPI.sys creating system interrupts.
Another forum I was reading suggested that their HDD caddy had messy soldering so I took apart my caddy and only then did I realize that there was a switch. I tried to do some research on my caddy but couldn't find anything except in the reviews on Amazon, where other people suggested flicking the switch if they were having any sorts of problems. Flicking the switch solved all of my problems.
- Marked as answer by Famzilla Sunday, December 14, 2014 8:43 AM
Hi
Same problem with N550Jv. Unfortunately, my HDD caddy lacks the switch you mentioned. Any new solutions to this problem?
Thanks
Hi
Same problem with N550Jv. Unfortunately, my HDD caddy lacks the switch you mentioned. Any new solutions to this problem?
Thanks
Get a new caddy. On my Asus N56JR I have bought a regular caddy and all was working fine. Then I got one from amazon and ACPI.sys was killing me. Plus the computer would hand at restart, shutdown, etc. Then I saw this thread and found that switch on the amazon's caddy. Now everything works fine. In worst case, remove your caddy and see the difference. If that solves your problem go ahead and buy a new caddy.
BTW, the switch is right next to the inside SATA adapter.
Update and solution:Dude, you've made my day with your freaking switch. After destroying my Windows install with driver installs and uninstalls I finally managed to see that the caddy was the problem. Luckily I had another caddy and it was working fine. And then I saw the freaking switch on the caddy that I want to use. Now, all works fine.
I've successfully fixed the problem.
On my HDD caddy, http://www.amazon.com/gp/product/B004Y8SGXW , there is a tiny switch on the side that when I switched it to the other position I no longer have any problem with ACPI.sys creating system interrupts.
Another forum I was reading suggested that their HDD caddy had messy soldering so I took apart my caddy and only then did I realize that there was a switch. I tried to do some research on my caddy but couldn't find anything except in the reviews on Amazon, where other people suggested flicking the switch if they were having any sorts of problems. Flicking the switch solved all of my problems.