Hi guys, I have a Dell Latitude E6410 (Core i5 540m, NVS3100m, 4GB DDR3) and on shut down it sometimes has the DRIVER_POWER_STATE_FAILURE BSOD. This only happens if I run it on battery and toggle the wireless switch from on to off at least once. I have uploaded the minidump files(http://cid-6c616ae6fd21cc1d.office.live.com/self.aspx/New%20folder%20^52^6). The weird thing is that on my inspection, it says that the problem is caused by "hardware_ram" and due to "PAGE_NOT_ZERO." I have run 5 passes of Memtest with no errors and I have tried two other sets of RAM but the result is always the same blue screen. Do you guys have any suggestions to solve the problem? Thanks

Byg Check Code 0x9F: http://msdn.microsoft.com/en-us/library/ff559329(VS.85).aspx ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* DRIVER_POWER_STATE_FAILURE (9f) A driver is causing an inconsistent power state. Arguments: Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp subsystem. Arg2: 0000000000000258, Timeout in seconds. Arg3: 0000000000000000, The thread currently holding on to the Pnp lock. Arg4: fffff80000b9c510 Debugging Details: ------------------ DRVPOWERSTATE_SUBCODE: 4 CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT BUGCHECK_STR: 0x9F PROCESS_NAME: System CURRENT_IRQL: 2 LAST_CONTROL_TRANSFER: from fffff80004565ea6 to fffff800044dd640 STACK_TEXT: fffff800`00b9c4d8 fffff800`04565ea6 : 00000000`0000009f 00000000`00000004 00000000`00000258 00000000`00000000 : nt!KeBugCheckEx fffff800`00b9c4e0 fffff800`047183cc : fffff800`00000000 fffff800`00000000 00000000`00000000 fffff800`044e3a3a : nt!PnpBugcheckPowerTimeout+0x76 fffff800`00b9c540 fffff800`044e9062 : 00000000`00000000 fffffa80`082049f0 00000000`00000000 00000000`00000005 : nt!PopBuildDeviceNotifyListWatchdog+0x1c fffff800`00b9c570 fffff800`044e8f06 : fffffa80`083eaf40 fffffa80`083eaf40 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x66 fffff800`00b9c5e0 fffff800`044e8dee : 00000012`426b1465 fffff800`00b9cc58 00000000`0007abb8 fffff800`04653988 : nt!KiProcessExpiredTimerList+0xc6 fffff800`00b9cc30 fffff800`044e8bd7 : 00000004`819efac2 00000004`0007abb8 00000004`819efa90 00000000`000000b8 : nt!KiTimerExpiration+0x1be fffff800`00b9ccd0 fffff800`044d536a : fffff800`0464fe80 fffff800`0465dcc0 00000000`00000002 fffff880`00000000 : nt!KiRetireDpcList+0x277 fffff800`00b9cd80 00000000`00000000 : fffff800`00b9d000 fffff800`00b97000 fffff800`00b9cd40 00000000`00000000 : nt!KiIdleLoop+0x5a STACK_COMMAND: kb FOLLOWUP_IP: nt!PnpBugcheckPowerTimeout+76 fffff800`04565ea6 cc int 3 SYMBOL_STACK_INDEX: 1 SYMBOL_NAME: nt!PnpBugcheckPowerTimeout+76 FOLLOWUP_NAME: MachineOwner MODULE_NAME: nt IMAGE_NAME: ntkrnlmp.exe DEBUG_FLR_IMAGE_TIMESTAMP: 4ce7951a FAILURE_BUCKET_ID: X64_0x9F_nt!PnpBugcheckPowerTimeout+76 BUCKET_ID: X64_0x9F_nt!PnpBugcheckPowerTimeout+76 Followup: MachineOwner --------- |||||||||||||||||||||||||||||||||||| I have seen that most of your drivers have not been updated since 2009. So, please update them. This posting is provided "AS IS" with no warranties or guarantees , and confers no rights. Microsoft Student Partner Microsoft Certified Professional Microsoft Certified Systems Administrator: Security Microsoft Certified Systems Engineer: Security Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration

Thanks for your reply. When I looked over the minidump I also saw that I had 2009 (and some 2008 and 2007) drivers but I am not really sure where to update them. I know I have all the latest drivers from the Dell website and from the manufactures (like Intel's Wifi 6200, NIC, NVIDIA GPU, etc.) and that some of these 2009 files are actually system files. For example, PxHlpa64.sys has something to do with the DVD drive but I'm not sure where to update it. I have also removed others such as SCDEmu.sys which came with PowerISO, but the problem still exists. There is one thing that I have noticed, and that is so far by disabling Bluetooth I have not yet had a problem. If it is enabled and I switch the power state while on battery, i get the BSOD. The drivers are the 2006 ones microsoft provides (Dell only gives software, not drivers), so I am not sure where to update them.

You should contact Dell for the driver. We cannot do anything if manufacturer don’t provide Windows 7 driver. There’s another way that you can install Vista driver in Vista compatible mode, but this may also cause BOSD. You can make a try. Regards, Leo Huang Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.