8.1 user is yahoo.com account with correct password, live.com password reset does not accept yahoo user account.

I am clear on users and passwords and local vs. non-local accounts but this problem has me stumped. 

This is a standalone Windows 8.1 (upgraded from 8) PC, no domain.

User logon is username@yahoo.com with a password that is repeatedly confirmed to work at yahoo.com

Windows rejects the password saying to go to live.com to correct the problem

At live.com the username@yahoo.com are rejected as being a non-MS account

User also has username@live.com which was set up when they did the 8.1 upgrade. Those live.com credentials are accepted at live.com and the account shows the username@yahoo.com as the security confirmation email address.

There are no local user and username@live.com user accounts on the PC. 

Any ideas?

March 27th, 2015 4:32pm

Hi,

User also has username@live.com which was set up when they did the 8.1 upgrade. Those live.com credentials are accepted at live.com and the account shows the username@yahoo.com as the security confirmation email address.

This doesn't affect your Yahoo! account usage and doesn't means your Yahoo! account password fine.

User logon is username@yahoo.com with a password that is repeatedly confirmed to work at yahoo.com

Did this means you could ensure your Yahoo! account name and password Ok through the web access.

If so, please clear the stored credential on your computer to try again:

Control Pane -> Credential Manager -> Windows Credentials, remove them.

Free Windows Admin Tool Kit Click here and download it now
March 29th, 2015 10:52pm

Did this means you could ensure your Yahoo! account name and password Ok through the web access.If so, please clear the stored credential on your computer to try again:

Control Pane -> Credential Manager -> Windows Credentials, remove them.

---

Yes, that means that that the username@yahoo.com and the password work to access the user's account at yahoo.com. (What else would that statement mean?)

If I had a means to logon I would reset the credentials, obviously. Thanks for trying but you ignored the problem entirely.

The expedient answer was to boot from an create a new local user through an external tool then boot from an external media and copy the user data. Reset the PC to factory and restore the data, all updates and the 8.1 upgrade.

I still want the answer to how to resolve this issue. Cannot think how they got it into the condition.

March 30th, 2015 7:44pm

Hi,

Have you tried to remove the credentials stored in Windows?

It doesn't reset your credentials, just clear the cache of credential stored in your Windows instead of resetting.

I would like to suggest you logon with another administrator account to do that.

If clear credential is useless and you want backup that account information,  logon with another administrator account to copy the personal file to new user created as following guide:

Fix a corrupted user profile

http://windows.microsoft.com/en-in/windows/fix-corrupted-user-profile#1TC=windows-7

Free Windows Admin Tool Kit Click here and download it now
April 1st, 2015 4:23am

Ok, I am guessing your are not joking.

There is one administrative user account and we cannot not log on to that account!

No matter how many times one might suggest "logon as an admin and delete the credentials" it still requires us to logon with the account we cannot access! Please read the original problem and see of you can find something that actually would help.

 


 

April 1st, 2015 8:11pm

Hi,

Sorry, I just consider you have not only one administrator account in your Windows. So if you mean you have only this one administrator account, right?

If yes, There is no method unless reinstall.

Free Windows Admin Tool Kit Click here and download it now
April 2nd, 2015 5:21am

That is what was said in the original post. Critical reading is an important skill for a technician. You need to work on that.

Solution:

  1. Boot to CD/USB with a user and password tool like ATAPWD 1.2 to create a local user. 
  2. Boot to CD/USB with file manger program. Copy user data from locked administrative user to the local user or an external drive.
  3. Log into Windows as the local user and backup your data if not already done.
  4. Boot to external Win 8 recovery media and do a system reset. (client wanted a local account)
  5. Install all updates and 8.1 Upgrade.
  6. Restore user data.

All that is lost here is programs and apps. Should anyone else have this problem this will get you back up with minimal loss.

April 2nd, 2015 2:23pm

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