10027 - Normal termination response from gateway after the call was established

I have user that complains that calls are dropped.

The call comes in to a response group and the user answers.

I then see:
51000; reason="Call terminated by transferee on successful transfer"
I guess that says that the response group is dropping the call and connecting the user that answered to the call?

And then when the user says that the call was dropped after a few minutes I see this in the logg:
10027  reason="Normal termination response from gateway after the call was established"

What does that mean? Is our sip gateway dropping the call? Or did somebody hang up the call?

December 17th, 2012 3:00pm

Hi,

Looks like it is the gateway dropping the call.

Is there same issue for the direct lync client users?

Please create other response group and check the issue again.

Free Windows Admin Tool Kit Click here and download it now
December 19th, 2012 9:53am

Hi,

Please, do you have some more details how did you resolve this issue?

Thanks.

January 7th, 2013 8:47am

Hi!

The issue has not been resolved. Some calls still get the 10027 error. The issue appears on direct calls as well.

Recreating the response group did not help.

Free Windows Admin Tool Kit Click here and download it now
March 8th, 2013 11:16am

Hi there, did you manage to solve the issue? we are having the same issue

Cheers

September 3rd, 2013 7:04am

Hi,

We did not find any solution to this. Some calls still have the issue.

Free Windows Admin Tool Kit Click here and download it now
September 3rd, 2013 7:38am

Hi, 

We are also experiencing this as intermittent issue, where call drop with 10027 error. Tried investigating traces but no luck!

Rgs, H

September 12th, 2013 11:20pm

Hi

Any update on this ?/

Free Windows Admin Tool Kit Click here and download it now
July 9th, 2014 3:13am

Still no solution on this issue? We're facing the same Problem with Lync 2013...
  • Edited by EKUAG Thursday, September 11, 2014 1:35 PM
September 11th, 2014 12:23pm

We have the same problem with 10027 call dropping. Any help?
Free Windows Admin Tool Kit Click here and download it now
July 21st, 2015 10:15am

This topic is archived. No further replies will be accepted.

Other recent topics Other recent topics