One of the application's online help did not work and it took me to a Microsoft page which says that winhlp32.exe is no longer a component of the Windows package and led me to a site to download the Vista version. But when I run the Vista version, it says it was not for the OS I have. What do I do? Venki

Hi, The Windows Help (WinHlp32.exe) program is no longer included in Windows operating systems starting with Windows Vista. For more information about it, please view this article: http://support.microsoft.com/kb/917607/en-us From the description, it seems that you have tried to download and install the Vista version; however, it failed to install. Here I would like to confirm that you have downloaded the correct version from the following link: http://www.microsoft.com/downloads/details.aspx?FamilyID=6ebcfad9-d3f5-4365-8070-334cd175d4bb&DisplayLang=en If this application still cannot be installed, please let us know the exact error that you receive WORD BY WORD so that we can have a better idea as to the exact issue. I hope this helps. Best wishes --------------Morgan Che Microsoft Online Community Support

Morgan: Thanks for your help. I did go to the link. When I clicked on Continue, I had two file options. I chose "Windows6.0-KB917607-x86.msu". When I tried to install, I got one window with the title, "Windows Update Standalone Installer" and after a while, I got an error message box with the title, "Windows Update Standalone Installer" that said "The update does not apply to your system." I had the option of clicking on a OK button upin which it closed down. Venki

Hi, Do you using RTM version of Windows Server 2008? If so, which version are you using? Please locate the [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Version] registry key. There is a subkey containing the Windows build information. What is the registry value? Is it 6.0.6001.18000? For further assistance for the installation related issue on Windows Server 2008, please collect the CBS log under "%systemroot%\logs\CBS", Application event logs as well as System event logs in Event viewer and send them to me via v-morche@microsoft.com for further troubleshooting this IIS installation issue. If there are more than one CBS log residing under that path, please reinstall winhlp32.exe and only send the latest CBS log to me. Best wishes --------------Morgan Che Microsoft Online Community Support

Hello Morgan, I think that what is missing here is the winhlp32.exe for windows 2008 server. I have tried to download it but the only one available on your site is for Windows Vista. Is there a winhlp32.exe for Windows 2008 Server? Thanks!