windows server 2008 blue screen error
My windows server 2008 server rebooted automatically and after that I tried to read the mempry dump file but couldn't able to figure out whats does this mean can some one help me to figure out the reason why it restated automatically. -------------------- Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64 Copyright (c) Microsoft Corporation. All rights reserved. Loading Dump File [C:\Users\meraj.khalid\Desktop\091410-12261-01.dmp] Mini Kernel Dump File: Only registers and stack trace are available Symbol search path is: *** Invalid *** **************************************************************************** * Symbol loading may be unreliable without a symbol search path. * * Use .symfix to have the debugger choose a symbol path. * * After setting your symbol path, use .reload to refresh symbol locations. * **************************************************************************** Executable search path is: ********************************************************************* * Symbols can not be loaded because symbol path is not initialized. * * * * The Symbol Path can be set by: * * using the _NT_SYMBOL_PATH environment variable. * * using the -y <symbol_path> argument when starting the debugger. * * using .sympath and .sympath+ * ********************************************************************* Unable to load image \SystemRoot\system32\ntoskrnl.exe, Win32 error 0n2 *** WARNING: Unable to verify timestamp for ntoskrnl.exe *** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe Windows 7 Kernel Version 7600 MP (16 procs) Free x64 Product: Server, suite: Enterprise TerminalServer SingleUserTS Built by: 7600.16617.amd64fre.win7_gdr.100618-1621 Machine Name: Kernel base = 0xfffff800`01662000 PsLoadedModuleList = 0xfffff800`0189fe50 Debug session time: Tue Sep 14 11:56:56.445 2010 (UTC + 1:00) System Uptime: 27 days 16:46:53.000 ********************************************************************* * Symbols can not be loaded because symbol path is not initialized. * * * * The Symbol Path can be set by: * * using the _NT_SYMBOL_PATH environment variable. * * using the -y <symbol_path> argument when starting the debugger. * * using .sympath and .sympath+ * ********************************************************************* Unable to load image \SystemRoot\system32\ntoskrnl.exe, Win32 error 0n2 *** WARNING: Unable to verify timestamp for ntoskrnl.exe *** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe Loading Kernel Symbols ............................................................... ................................................................ ................ Loading User Symbols Loading unloaded module list ......................... ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck A, {4, 2, 1, fffff800016e42bd} ************************************************************************* *** *** *** *** *** Your debugger is not using the correct symbols *** *** *** *** In order for this command to work properly, your symbol path *** *** must point to .pdb files that have full type information. *** *** *** *** Certain .pdb files (such as the public OS symbols) do not *** *** contain the required information. Contact the group that *** *** provided you with these symbols if you need this command to *** *** work. *** *** *** *** Type referenced: nt!_KPRCB *** *** *** ************************************************************************* Probably caused by : ntoskrnl.exe ( nt+822bd ) Followup: MachineOwner --------- 8: kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* IRQL_NOT_LESS_OR_EQUAL (a) An attempt was made to access a pageable (or completely invalid) address at an interrupt request level (IRQL) that is too high. This is usually caused by drivers using improper addresses. If a kernel debugger is available get the stack backtrace. Arguments: Arg1: 0000000000000004, memory referenced Arg2: 0000000000000002, IRQL Arg3: 0000000000000001, bitfield : bit 0 : value 0 = read operation, 1 = write operation bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status) Arg4: fffff800016e42bd, address which referenced memory Debugging Details: ------------------ ***** Kernel symbols are WRONG. Please fix symbols to do analysis. ************************************************************************* *** *** *** *** *** Your debugger is not using the correct symbols *** *** *** *** In order for this command to work properly, your symbol path *** *** must point to .pdb files that have full type information. *** *** *** *** Certain .pdb files (such as the public OS symbols) do not *** *** contain the required information. Contact the group that *** *** provided you with these symbols if you need this command to *** *** work. *** *** *** *** Type referenced: nt!_KPRCB *** *** *** ************************************************************************* ************************************************************************* ************************************************************************* *** *** *** *** *** Your debugger is not using the correct symbols *** *** *** *** In order for this command to work properly, your symbol path *** *** must point to .pdb files that have full type information. *** *** *** *** Certain .pdb files (such as the public OS symbols) do not *** *** contain the required information. Contact the group that *** *** provided you with these symbols if you need this command to *** *** work. *** *** *** *** Type referenced: nt!_KPRCB *** *** *** ************************************************************************* ADDITIONAL_DEBUG_TEXT: Use '!findthebuild' command to search for the target build information. If the build information is available, run '!findthebuild -s ; .reload' to set symbol path and load symbols. MODULE_NAME: nt FAULTING_MODULE: fffff80001662000 nt DEBUG_FLR_IMAGE_TIMESTAMP: 4c1c44a9 WRITE_ADDRESS: unable to get nt!MmSpecialPoolStart unable to get nt!MmSpecialPoolEnd unable to get nt!MmPoolCodeStart unable to get nt!MmPoolCodeEnd 0000000000000004 CURRENT_IRQL: 0 FAULTING_IP: nt+822bd fffff800`016e42bd f0834304ff lock add dword ptr [rbx+4],0FFFFFFFFh CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: DRIVER_FAULT_SERVER_MINIDUMP BUGCHECK_STR: 0xA LAST_CONTROL_TRANSFER: from fffff800016d1ca9 to fffff800016d2740 STACK_TEXT: fffff880`02144268 fffff800`016d1ca9 : 00000000`0000000a 00000000`00000004 00000000`00000002 00000000`00000001 : nt+0x70740 fffff880`02144270 00000000`0000000a : 00000000`00000004 00000000`00000002 00000000`00000001 fffff800`016e42bd : nt+0x6fca9 fffff880`02144278 00000000`00000004 : 00000000`00000002 00000000`00000001 fffff800`016e42bd 00000000`00000000 : 0xa fffff880`02144280 00000000`00000002 : 00000000`00000001 fffff800`016e42bd 00000000`00000000 00000000`00000000 : 0x4 fffff880`02144288 00000000`00000001 : fffff800`016e42bd 00000000`00000000 00000000`00000000 00000000`00000000 : 0x2 fffff880`02144290 fffff800`016e42bd : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x1 fffff880`02144298 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt+0x822bd STACK_COMMAND: kb FOLLOWUP_IP: nt+822bd fffff800`016e42bd f0834304ff lock add dword ptr [rbx+4],0FFFFFFFFh SYMBOL_STACK_INDEX: 6 SYMBOL_NAME: nt+822bd FOLLOWUP_NAME: MachineOwner IMAGE_NAME: ntoskrnl.exe BUCKET_ID: WRONG_SYMBOLS Followup: MachineOwner ---------
September 22nd, 2010 8:20am

Hi, Please understand that to troubleshoot the blue screen issues, we usually need to perform debugging. However, in this forum, we do not provide debugging support. If you would like to perform debugging, please contact Microsoft Customer Support Service (CSS). To obtain the phone numbers for specific technology request, please refer to the website listed below: http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS If you are outside the US, please refer to http://support.microsoft.com for regional support phone numbers. Tim Quan
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September 22nd, 2010 10:20pm

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