virus/trojan horse
i have been infected with antispyware soft ,on another user profile ,and nothing works,and they keep telling me to purchace their anti virus software ,can u help me get rid of it,also i've ran malware scan from malwarebytes and it says it's not in there.
August 24th, 2010 11:10pm

You have two possible ways to proceed to solve your problem: 1- uninstall the antispyware soft (It is recommanded to run a repair operation after the uninstall) 2- Restore your system state with the use of a restore point that dates before the appearance of your problem This should solve your problem. Best regards.
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August 25th, 2010 3:26am

Hi Proteous51501, Generally speaking, we recommend that you have a reinstallation or restore the computer from a previous backup if you have virus on your computer. For the virus issue, I would also suggest calling Microsoft PC Safety, 1-866-727-2338 (1-866-PCSAFETY). This service offers free of charge for virus-related issues or questions. Also, you can check Microsoft Security and Privacy Web site at: http://www.microsoft.com/security/ This Web site offers various articles, updates, tips and tricks, and resources to protect both home and business computers from virus infection or attacks. http://blogs.msdn.com/securitytipstalk/archive/2007/07/20/who-you-gonna-call.aspx Regards, Karen JiPlease remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. This posting is provided "AS IS" with no warranties, and confers no rights.
August 25th, 2010 9:01am

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