hello all, i have a strange problem with my windows 2003 server spooler service.it keeps on crashing whenever i open the printers and fax folder. event viewer logs are, "Faulting application spoolsv.exe, version 5.2.3790.3959, faulting module unknown, version 0.0.0.0, fault address 0x00000000. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp." then,this info by Dr.Watson. "The application, C:\WINDOWS\system32\spoolsv.exe, generated an application error The error occurred on 08/13/2009 @ 14:59:48.599 The exception generated was c0000005 at address 00000000 (<nosymbols>) For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp." and some times this, Event Type: Error Event Source: Service Control Manager Event Category: None Event ID: 7031 Date: 18/08/2009 Time: 09:01:20 User: N/A Computer: SERVER Description: The Print Spooler service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp . i have tried many options from googling this error and still no use.if i didnt open that printer and fax folder nothing will happen. awaiting valuable suggestions from you all thanking in advance sumesh

Two things spring to mind:1. Please ensure that you have all the latest service packs and updates installed on your server &2. It may be a faulty printer driver, please try with different drivers-Ken

Hi, Thanks for the post. To narrow down the root cause of this issue, I would like to confirm the following questions: 1. Was any third party program or driver update installed before this issue occurs? 2. Please remove the newly added printer and uninstall the relevant driver from the printer server if possible. Meanwhile, please perform the following steps to troubleshoot this issue. Suggestion 1: Clear spool file --------------------------------- Open Windows Explorer, refer to C:\windows\system32\spool\printers, and delete all of files in this folder (Do not delete the folder itself). If it is possible, please disable/uninstall Antivirus software on the printer server to test. It was reported that some Antivirus software, such as MacAfee, may cause this issue. If you are using any printer monitor software, please uninstall them too. Please also boot into Clean Boot environment to test. Suggestion 2: Change the spooling format ----------------------------------- Let us set the spooling format to RAW, and then try to print directly to the printer instead of spooling the print job. To do this: a. Right-click the printer that you are using, and then click "Properties". b. In the Advanced tab, click "Print Processor". c. Set the default "Data type" to "RAW" for both "WinPrint" and "ModPrint". d. Click OK. e. In the Advanced tab, select Print directly to the printer f. Click OK, and then close the Printers dialog box. For further troubleshooting, please collect the following logs: 1. Open Printers. 2. On the File menu, click Server Properties, and then click the Advanced tab. 3. Select or clear the Log spooler error events, Log spooler warning events, and Log spooler information events check box 4. Stop and restart the spooler service After that, please collect the Setup&Performance version of MPSReport from the printer server. a. Download the MPS Report Tool from the following link: http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd915706/MPSRPT_SETUPPerf.EXE b. After the download is complete, double-click this " MPSRPT_SETUPPerf.EXE" file. Then a CAB file will be generated called %COMPUTERNAME%_MPSReports.CAB. For example, if your computer name is "MyComputer", this CAB file will be named "MyComputer_MPSReports.CAB". c. Open My Computer, browse to the "%systemroot%\MPSReports\Setup\Logs\CAB" folder. You can find the CAB file above and please send it to me. Use Windows Live SkyDrive (http://www.skydrive.live.com/) to upload the file and then give me the download address. ************************** Please note, we may have to analyze memory dump file to narrow down the cause of this issue, forum is not the best place for analyzing dump. Its suggested to contact Microsoft Customer Support Services (CSS) so that a dedicated Support Professional can help you on this issue. To obtain the phone numbers for specific technology request please take a look at the web site listed below. http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS If you are outside the US please see http://support.microsoft.com for regional support phone numbers. ************************** Hope this helps.

thanks for all, now it seems to be ok. i have removed the printers and reinstalled it. may be a faulty driver caused the problem. it is working fine now. thanks.