software msi install not working
hello, I am trying to install an msi anti virus file by applying a GPO computer setting assigned software installation. However the gpo is not being applies and I am not understanding why since I placed the related pc in a new OU and applied the gpo
to the OU computer setting.
Also when I run the gp results from server I get RPC server is unavailable for that pc and WMI is started.
Any clue
September 6th, 2010 8:05am
Hello Acmsoft,
What is the exact error message in the application event viewer?
You mentioned that "when I run the gp results from server I get RPC server is unavailable for that pc and WMI is started."
Does issue occurs when you collect GPResult from remote computer by using Group Policy Results Wizard?
I can reproduce this issue on my side, please check whether the DNS configuration is correct on the domain controller.
Please collect output of ipconfig /all on domain controller and paste it to the forum for further research.
Brent Hu,
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September 6th, 2010 10:36am
Windows IP Configuration
Host Name . . . . . . . . . . . . : Server2008DC
Primary Dns Suffix . . . . . . . : home.local
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : home.local
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8102E/RTL8103E Family PCI-E Fast Ethernet NIC (NDIS 6.20)
Physical Address. . . . . . . . . : 00-19-66-83-C0-49
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::348a:fa3c:3280:d0d6%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.2(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.254
DHCPv6 IAID . . . . . . . . . . . : 234887526
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-15-A8-99-00-19-66-83-C0-49
DNS Servers . . . . . . . . . . . : ::1
127.0.0.1
NetBIOS over Tcpip. . . . . . . . : Enabled
Tunnel adapter isatap.{4373A7C4-33C5-4081-B134-2396B1CA5B26}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Teredo Tunneling Pseudo-Interface:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
p address
no from the pc the gp results works, if you want I can paste and info from the result you request ?
Is this supposed to be to just put an msi file under computer or user software installation and make sure that the msi file is on a network path accessable from the pc whom it will be applied ?
No relevant application errors have been noted on the pc.
September 19th, 2010 9:40am
Also from the same pc I got this...
C:\Users\and>gpupdate /force
Updating Policy...
User policy could not be updated successfully. The following errors were encount
ered:
The processing of Group Policy failed because of lack of network connectivity to
a domain controller. This may be a transient condition. A success message would
be generated once the machine gets connected to the domain controller and Group
Policy has succesfully processed. If you do not see a success message for sever
al hours, then contact your administrator.
Computer policy could not be updated successfully. The following errors were enc
ountered:
The processing of Group Policy failed because of lack of network connectivity to
a domain controller. This may be a transient condition. A success message would
be generated once the machine gets connected to the domain controller and Group
Policy has succesfully processed. If you do not see a success message for sever
al hours, then contact your administrator.
To diagnose the failure, review the event log or run GPRESULT /H GPReport.html f
rom the command line to access information about Group Policy results.
I can ping the server and access shared files, what is causing the above pls ?
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September 19th, 2010 9:58am
Hello Acmsoft,
So that help us isolate the issue, please help answer following questions:
1. Does this issue exist on all client computers or just some of them?
2. Is this software able to install on the client computer without using GPO?
3. After run GPupdate /force, what is the exact error message in the event viewer both on client and domain controller?
4. Do you try to rejoin the domain on the client computer?
Please run the following command on the client to locate domain controller, and paste it to the forum for further troubleshooting.
nltest /dsgetdc:domainname /force > c:\nltest.txt
Meanwhile, please collect Gpresult /H and Gpsvc.log file from the problematic client and upload to
SkyDrive.
userenvlog for Windows Vista/2008/Win7
http://blogs.technet.com/b/mempson/archive/2010/01/10/userenvlog-for-windows-vista-2008-win7.aspx
Event ID 1129 — Group Policy Preprocessing (Networking)
http://technet.microsoft.com/en-us/library/dd392556(v=WS.10).aspx
Brent Hu,Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
September 19th, 2010 11:37pm
sorry for the delay here is the error :
C:\Users\and>gpupdate /force
Updating Policy...
User policy could not be updated successfully. The following errors were encount
ered:
The processing of Group Policy failed because of lack of network connectivity to
a domain controller. This may be a transient condition. A success message would
be generated once the machine gets connected to the domain controller and Group
Policy has succesfully processed. If you do not see a success message for sever
al hours, then contact your administrator.
Computer policy could not be updated successfully. The following errors were enc
ountered:
The processing of Group Policy failed because of lack of network connectivity to
a domain controller. This may be a transient condition. A success message would
be generated once the machine gets connected to the domain controller and Group
Policy has succesfully processed. If you do not see a success message for sever
al hours, then contact your administrator.
To diagnose the failure, review the event log or run GPRESULT /H GPReport.html f
rom the command line to access information about Group Policy results.
Group Policy Management
body { font-size:68%;font-family:MS Shell Dlg; margin:0px,0px,0px,0px; border: 1px solid #666666; background:#F6F6F6; width:100%; word-break:normal; word-wrap:break-word; } .head { font-weight:bold; font-size:160%; font-family:MS
Shell Dlg; width:100%; color:#6587DC; background:#E3EAF9; border:1px solid #5582D2; padding-left:8px; height:24px; } .path { margin-left: 10px; margin-top: 10px; margin-bottom:5px;width:100%; } .info { padding-left:10px;width:100%; } table { font-size:100%;
width:100%; border:1px solid #999999; } th { border-bottom:1px solid #999999; text-align:left; padding-left:10px; height:24px; } td { background:#FFFFFF; padding-left:10px; padding-bottom:10px; padding-top:10px; } .btn { width:100%; text-align:right; margin-top:16px;
} .hdr { font-weight:bold; border:1px solid #999999; text-align:left; padding-top: 4px; padding-left:10px; height:24px; margin-bottom:-1px; width:100%; } .bdy { width:100%; height:182px; display:block; overflow:scroll; z-index:2; background:#FFFFFF; padding-left:10px;
padding-bottom:10px; padding-top:10px; border:1px solid #999999; } button { width:6.9em; height:2.1em; font-size:100%; font-family:MS Shell Dlg; margin-right:15px; } @media print { .bdy { display:block; overflow:visible; } button { display:none; } .head {
color:#000000; background:#FFFFFF; border:1px solid #000000; } }
Setting Path:
Explanation
<button>P rint</button>
<button>C lose</button>
No explanation is available for this setting.
Supported On:
Not available
Group Policy Results
HOME\and
Data collected on: 9/30/2010 7:48:51 AM
Summary
Computer Configuration Summary
No data available.
User Configuration Summary
General
User name
HOME\and
Domain
home.local
Last time Group Policy was processed
9/30/2010 7:42:18 AM
Group Policy Objects
Applied GPOs
Name
Link Location
Revision
Deploy Printers
home.local
AD (4), Sysvol (4)
Denied GPOs
Name
Link Location
Reason Denied
Local Group Policy
Local
Empty
Remove CTRL ALT DELETE
home.local
Empty
Default Domain Policy
home.local
Empty
Security Group Membership when Group Policy was applied
S-1-5-21-2013363475-2908113848-1390553648-513
Everyone
BUILTIN\Users
BUILTIN\Administrators
NT AUTHORITY\INTERACTIVE
CONSOLE LOGON
NT AUTHORITY\Authenticated Users
NT AUTHORITY\This Organization
LOCAL
S-1-5-21-2013363475-2908113848-1390553648-512
S-1-5-21-2013363475-2908113848-1390553648-519
S-1-5-21-2013363475-2908113848-1390553648-572
Mandatory Label\High Mandatory Level
WMI Filters
Name
Value
Reference GPO(s)
None
Component Status
Component Name
Status
Last Process Time
Group Policy Infrastructure
Failed
9/30/2010 7:44:19 AM
Group Policy Infrastructure failed due to the error listed below.
The network is not present or not started.
Note: Due to the GP Core failure, none of the other Group Policy components processed their policy. Consequently, status information for the other components is not available.
Additional information may have been logged. Review the Policy Events tab in the console or the application event log for events between 9/30/2010 7:42:18 AM and 9/30/2010 7:44:19 AM.
Group Policy Printers
(N/A)
9/6/2010 6:52:00 AM
Computer Configuration
No data available.
User Configuration
Preferences
Control Panel Settings
Printers
Shared Printer (Name: \\SERVER2008DC\Canon MP160 Printer)
The following settings have applied to this object. Within this category, settings nearest the top of the report are the prevailing settings when resolving conflicts.
Canon MP160 Printer
Winning GPO
Deploy Printers
Result: Success
General
Action
Update
Properties
Share Path
\\SERVER2008DC\Canon MP160 Printer
Set this printer as default printer
False
Local Port
actually I did not remove and re-join to domain but if you tell me that it might correct the problem I will do so. The applications I want to install are msi files since I want them to be deployed by GPO and therefore cannot just double click them and install
them right on this machine right ?
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September 30th, 2010 1:54am
Hello acmsoft,
The GPresult above is not clear. We cannot plainly check the Gpresult from your client computer.
So that we can help you isolate the issue, please answer the following questions:
How many domain controllers are in the domain? If mutiple domain controllers in the domain, does GPMC is actually connecting to PDC emulator?
Are you able to ping the problematic client computers successfully? Is the .msi program able to install directly on the client computers? Sometimes 32bit version programs do not support on 64bit version operation system and vice versa.
Meanwhile, I suggest you turn off Fast Logon Optimization, use the following policy setting:
Computer Configuration \ Administrative Templates \ System \ Logon \ Always wait for the network at computer startup and logon
Logon Optimization
http://msdn.microsoft.com/en-us/library/aa374350(VS.85).aspx
Description of the Windows XP Professional Fast Logon Optimization feature
http://support.microsoft.com/kb/305293/en-us
If the problem persists, please try to configure Startup policy processing wait time setting and set it to
120 seconds under Computer Configuration\Administrative Templates\System\Group Policy node, and then restart the machine to check if the problem would be go away.
Also, I would like to collect userenv log for further troubleshooting, please upload log to
SkyDrive.(please do not paste them to the forum)
For Windows XP, please follow the step in the KB below:
How to enable user environment debug logging in retail builds of Windows
http://support.microsoft.com/kb/221833
For Windows Vista/7, please follow the step in the KB below:
userenvlog for Windows Vista/2008/Win7
http://blogs.technet.com/b/mempson/archive/2010/01/10/userenvlog-for-windows-vista-2008-win7.aspx
Brent Hu,Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
September 30th, 2010 10:36pm
Hello,
I have found out that it was an incorrect dns issue. Now I when I am publishing software it is appearing almost immediately on the install network programs from COntrol Panel.
From what I have seen it is much easier to work when you set the application to Publish instead of Assigned as the latter.
What I mean as the Published applications have all appeared but assigned applications which manually install ok do not install automatically.
Is there any different thing you have to check when assigning applications or is it just a different option and should work as smooth as the Publish.
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October 1st, 2010 12:31am
Hello acmsoft,
>Is there any different thing you have to check when assigning applications or is it just a different option and should work as smooth as the Publish.
Do you mean that you would like to collect information of managed software which are installed on the client computers? As you know software installation in group policy is not robust and all-in-one tool.(excluding
System Center Configuration Manager) However, you can try to use Group Policy Inventory tool to check the results from client computers.
Group Policy Inventory
http://technet.microsoft.com/en-us/magazine/2007.02.utilityspotlight.aspx
Assigning an application is very straightforward, as it basically just installs the software on the next log in after the GPO is applied. However publishing a package is a different thing all together. When you publish a package, it is not actually installed
on the computer, but rather, it gives the end user the option of installing it. Once it is applied to a specific computer, the end user of that computer can open the Add/Remove Programs dialog from the control panel and choose to install the package from there.
It is also important to note that a package can be assigned to a user or computer, but can only be published to users.
Step-by-Step Guide to Software Installation and Maintenance -- see table 1 Publishing and Assigning Software
http://technet.microsoft.com/en-us/library/bb742421.aspx
Brent Hu,
Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
October 1st, 2010 2:54am
Hello acmsoft,
>Is there any different thing you have to check when assigning applications or is it just a different option and should work as smooth as the Publish.
Do you mean that you would like to collect information of managed software which are installed on the client computers? As you know software installation in group policy is not robust and all-in-one tool.(I would
recommend to use System Center Configuration Manager) However, you can try to use Group
Policy Inventory tool to check the results from client computers.
Group Policy Inventory
http://technet.microsoft.com/en-us/magazine/2007.02.utilityspotlight.aspx
Assigning an application is very straightforward, as it basically just installs the software on the next log in after the GPO is applied. However publishing a package is a different thing all together. When you publish a package, it is not actually installed
on the computer, but rather, it gives the end user the option of installing it. Once it is applied to a specific computer, the end user of that computer can open the Add/Remove Programs dialog from the control panel and choose to install the package from there.
It is also important to note that a package can be assigned to a user or computer, but can only be published to users.
Step-by-Step Guide to Software Installation and Maintenance -- see table 1 Publishing and Assigning Software
http://technet.microsoft.com/en-us/library/bb742421.aspx
Brent Hu,
Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
Free Windows Admin Tool Kit Click here and download it now
October 1st, 2010 9:52am