I am in the process of converting an existing printed request form to be conducted through service manager. The new form will not be entered by the end user, but by our ict team just to log the request.

The new process will be that the end user fills the printed form (e.g request for new pc) and then the ICT team logs the form details in Service Manager console. 

I am not sure which is the best way to have this form, should I extend the work item, configuration item, service request or request offering class? The data should be entered via the SM console and we will have different requests forms with different fields. 

 

I am new to service manager and I need to ensure no data is impacted while working on this as we do not have a development server.

• Edited by mhmdshawqi Monday, June 22, 2015 1:32 PM added example