I have deployed FIM 2010 R2 with Self service password reset feature. It is working currently users can register and reset their password. I have following questions
1- If a user has not registered for SSPR , can he still be able to reset the password using reset portal?
2- Is it mandatory to register for SSPR for resetting the password?
3- Can there be a mechanism wherein help desk users log in to the portal and reset the account for a user and send the password through email to users manager?
4- Basically we do not want users to call help desk and helpdesk reset the password in AD. Help desk must use fim portal.
for resetting the password