scsm 2012 Self Service Portal Query Results Maximum of 2000

In the Service Manager Self Service Portal, we use the Query Results to pull information for users to select, such as workstations, other users, etc. However, it limits out at 2000. First of all, I understand the need for limits. On the other hand, in some cases, we need more than 2000. In an endeavor to find out how to increase the limit, I found the key for the web site settings named <Setting Key="DEFAULT_MAX_RESULTS" Value=""/>.

So I entered the key and tried to set a maximum of 5000. It didn't go up from 2000. So then I set it down to 500. It limited the results to 500.

My question is: How do we configure the query results to show more than 2000 results?

May 1st, 2012 5:59pm

Hi Brody,

You can add "MaximumInstanceCount" application setting to the WCS website. You can set a higher value but please be very careful.

Br,
Kenneth

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May 2nd, 2012 6:27pm

For more info:
http://blogs.technet.com/b/servicemanager/archive/2011/11/08/advanced-query-results-customization-for-request-offerings.aspx

Regards
//Anders

May 2nd, 2012 6:33pm

Hi Kenneth, thank you for the response. Can you be more specific of how and where to make the MaximumInstanceCount change?
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May 2nd, 2012 10:15pm

Any solutions found for this limit of 2000 records?
June 20th, 2012 1:48pm

This post explains how to resolve this issue:

http://blogs.technet.com/b/servicemanager/archive/2012/06/25/how-to-increase-the-max-number-of-objects-in-a-query-result-prompt.aspx

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February 5th, 2013 7:10am

This post explains how to resolve this issue:

http://blogs.technet.com/b/servicemanager/archive/2012/06/25/how-to-increase-the-max-number-of-objects-in-a-query-result-prompt.aspx

February 5th, 2013 7:10am

Thanks ! appreciate your help ...this article works
July 22nd, 2015 11:54am

Thanks ! appreciate your help ...this article works
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July 22nd, 2015 3:51pm

Thanks ! appreciate your help ...this article works
July 22nd, 2015 3:51pm

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