From Windows 2008 r2 server, I am logged in as adminsitrator, I run remote assistance. I select "advanced connection option for helpdesk", I enter the ip address 10.100.5.188 and I get errror: Your offer to help could not be sent. Check the following: Do you have the correct permissions on the romote computer? yes Is the remote computer turned on, and is it connected to the network? yes Is there a network problem? no I look at the logs and here I what I see? The application-specific permission settings do not grant Remote Activation permission for the COM Server application with CLSID {3C3A70A7-A468-49B9-8ADA-28E11FCCAD5D} and APPID {F8FD03A6-DDD9-4C1B-84EE-58159476A0D7} to the user ENCSD\Administrator SID (S-1-5-21-3147616421-2220702584-3113766947-500) from address 10.100.5.252. This security permission can be modified using the Component Services administrative tool.The application-specific permission settings do not grant Remote Activation permission for the COM Server application with CLSID {3C3A70A7-A468-49B9-8ADA-28E11FCCAD5D} and APPID {F8FD03A6-DDD9-4C1B-84EE-58159476A0D7} to the user ENCSD\Administrator SID (S-1-5-21-3147616421-2220702584-3113766947-500) from address 10.100.5.252. This security permission can be modified using the Component Services administrative tool. I configured gpo to allow remote assistance. What rights do I give and where? Thanks

Hello, I think it will be better to post in the Remote Desktop Services forum as they are used with such problems. http://social.technet.microsoft.com/Forums/en-US/winserverTS/threads This posting is provided "AS IS" with no warranties or guarantees , and confers no rights. Microsoft Student Partner Microsoft Certified Professional Microsoft Certified Systems Administrator: Security Microsoft Certified Systems Engineer: Security Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration

Sorry, I was originally in the windows 7forum. It is now posted.