Hi

I get an error when i try to open an related item in incident and the console close.

the error is :  

Application: Service Manager

Application Version: 7.5.3079.367
Severity: Error
Message: An error was encountered while running the Service Manager Console. The console will now close. 

Hi,

I see you have the UR6 installed and the only known issue with the console, fixed in UR7 is:

"The Service Manager console crashes when you try to open an email message that has a colon (:) in its name and that was attached to an incident through Exchange Connector (for example, prefixes RE: and FW: that are added by Outlook)."

Can you please check, if this applies in your case also.

Check the Events under "Application and Services Logs" -> "Operations Manager". What event is logged at the time of the crash, check its detail information, post it here if there is something, which can help to identfy the cause.

You can also trace the issue as described in:

SCSM Troubleshooting
http://marcelzehner.ch/2011/03/24/scsm-troubleshooting/

I've used it on couple of occaisons and it helped me.

Another thing you can check (normally it leads to a console hang, not crash) is described here:

Service Manager 2012 Console hangs or crashes constantly
http://blogs.technet.com/b/georgewallace/archive/2013/09/30/service-manager-2012-console-hangs-or-crashes-constantly.aspx

From what I've seen this intermittent console crashes are related to some form of customization, which is done. So review those also, it could lead you to the cause.

Hope this helps. Regards,

Hi,

Did you get this error on console?

If yes, can you try another console that installed client pc

Frat