Hello,

When an analyst update incident by mail comments doesn't appears on portal by appears on console :

any help ? 

Hi Nanou,

Does the comment is checked private on the console ?

YES exactly ! it's ok if I unckeck private ;) but how can I uncheck by default ?

Hi,

It's a know issue, I think It's not possible for the moment.

All Analyst mail reply check the box to Private...  you must do it directly to the console.