faulting application explorer.exe, faulting module ole32.dl
Hi,all The explorer crashing when right-click on desktop application icons , error message as follow.Does any one have an idea for that ?I am really struggling with it.:( OS:Windows 2003 R2 sp2 Event Type: Information Event Source: Application Error Event Category: (100) Event ID: 1004 Date: 5/24/2011 Time: 4:45:02 PM User: N/A Computer: XSAWAPP201 Description: Reporting queued error: faulting application explorer.exe, version 6.0.3790.3959, faulting module ole32.dll, version 5.2.3790.4750, fault address 0x00039ec9. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: 0000: 41 70 70 6c 69 63 61 74 Applicat 0008: 69 6f 6e 20 46 61 69 6c ion Fail 0010: 75 72 65 20 20 65 78 70 ure exp 0018: 6c 6f 72 65 72 2e 65 78 lorer.ex 0020: 65 20 36 2e 30 2e 33 37 e 6.0.37 0028: 39 30 2e 33 39 35 39 20 90.3959 0030: 69 6e 20 6f 6c 65 33 32 in ole32 0038: 2e 64 6c 6c 20 35 2e 32 .dll 5.2 0040: 2e 33 37 39 30 2e 34 37 .3790.47 0048: 35 30 20 61 74 20 6f 66 50 at of 0050: 66 73 65 74 20 30 30 30 fset 000 0058: 33 39 65 63 39 39ec9
May 25th, 2011 11:56pm

I see a problem with a DLL file which is ole32.dll. Run sfc /scannow and check again. If this does not help, perform an in-place upgrade of your OS. This posting is provided "AS IS" with no warranties or guarantees , and confers no rights. Microsoft Student Partner Microsoft Certified Professional Microsoft Certified Systems Administrator: Security Microsoft Certified Systems Engineer: Security Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
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May 26th, 2011 2:51am

I see a problem with a DLL file which is ole32.dll. Run sfc /scannow and check again. If this does not help, perform an in-place upgrade of your OS. This posting is provided "AS IS" with no warranties or guarantees , and confers no rights. Microsoft Student Partner Microsoft Certified Professional Microsoft Certified Systems Administrator: Security Microsoft Certified Systems Engineer: Security Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration I did sfc /scannow on safemode, it doesn't help. what is the in-place upgrade OS you mean?should i need to repair my OS via windows installation CD ?
May 26th, 2011 2:58am

Can someone please help me out?
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May 26th, 2011 4:18am

should i need to repair my OS via windows installation CD ? Yes. This posting is provided "AS IS" with no warranties or guarantees , and confers no rights. Microsoft Student Partner Microsoft Certified Professional Microsoft Certified Systems Administrator: Security Microsoft Certified Systems Engineer: Security Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
May 26th, 2011 4:47am

It can be fixed up if i repaired installation OS ? Are you sure ?
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May 26th, 2011 5:30am

It can be fixed up if i repaired installation OS ? Are you sure ? Not sure but it can. This posting is provided "AS IS" with no warranties or guarantees , and confers no rights. Microsoft Student Partner Microsoft Certified Professional Microsoft Certified Systems Administrator: Security Microsoft Certified Systems Engineer: Security Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
May 26th, 2011 6:03am

Hi Jesse.wen, 1) Do you have a backup of an earlier image ? Try roll back to an earlier stage ? 2)Possible for you to execute wmic > process from cmd.exe 3)Post the results after you execute the command. 4) Run a virus/malware scan of your entire system. Some ole32.dll errors could be related to a virus or other malware infection on your computer that has damaged the DLL file. It's even possible that the ole32.dll error you're seeing is related to a hostile program that's masquerading as the file. 5) Run msconfig > kindly verify there is no virus processes sitting on the server. 6) Launch windows startup repair. http://pcsupport.about.com/od/findbyerrormessage/a/ole32-dll-not-found-missing-error.htm Guowen Su | CCNA, CCIP, MCP, MCSA, MCSE, MCTS, MCITP, CEH | http://www.microsoft.com/en/sg/default.aspx Our Goal? VERY SATISFIED Customers. If you're not...let's talk!! Please don't vote me for answers... because i does not want others to feels that i'm cheating ? :) In any case God knows :)
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May 26th, 2011 7:00am

Hi Jesse.wen, 1) Do you have a backup of an earlier image ? Try roll back to an earlier stage ? 2)Possible for you to execute wmic > process from cmd.exe 3)Post the results after you execute the command. 4) Run a virus/malware scan of your entire system. Some ole32.dll errors could be related to a virus or other malware infection on your computer that has damaged the DLL file. It's even possible that the ole32.dll error you're seeing is related to a hostile program that's masquerading as the file. 5) Run msconfig > kindly verify there is no virus processes sitting on the server. 6) Launch windows startup repair. http://pcsupport.about.com/od/findbyerrormessage/a/ole32-dll-not-found-missing-error.htm Guowen Su | CCNA, CCIP, MCP, MCSA, MCSE, MCTS, MCITP, CEH | http://www.microsoft.com/en/sg/default.aspx Our Goal? VERY SATISFIED Customers. If you're not...let's talk!! Please don't vote me for answers... because i does not want others to feels that i'm cheating ? :) In any case God knows :) 1.To be honestly, i don't have any NT or image backup. 2.process from wmic as below: http://hto8nq.bay.livefilestore.com/y1p5CoSes-Hxalsy_D66l223zGYRxZd7rlMM6uFsLcZM2tQ0k5qe65sLkAWhY58BOylrP7fkA8GWUobayDL-8b_zmLklLugUeKj/process.txt?psid=1 4.No malicious software was detected. 5.There is no abnormal process in stratup tab. 6. Not yet to do. Is there anything abnormala little bit more processes
May 26th, 2011 10:50am

Hi Jesse.wen, I don't seems to be able to view the link which you have just posted..Guowen Su | CCNA, CCIP, MCP, MCSA, MCSE, MCTS, MCITP, CEH | http://www.microsoft.com/en/sg/default.aspx Our Goal? VERY SATISFIED Customers. If you're not...let's talk!! Please don't vote me for answers... because i does not want others to feels that i'm cheating ? :) In any case God knows :)
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May 27th, 2011 1:45am

Hi Jesse.wen, I don't seems to be able to view the link which you have just posted.. Guowen Su | CCNA, CCIP, MCP, MCSA, MCSE, MCTS, MCITP, CEH | http://www.microsoft.com/en/sg/default.aspx Our Goal? VERY SATISFIED Customers. If you're not...let's talk!! Please don't vote me for answers... because i does not want others to feels that i'm cheating ? :) In any case God knows :) Pls try this link ->http://cid-fb789ddaf8397ef7.office.live.com/self.aspx/.Public/process.txt
May 27th, 2011 1:56am

Hi Jesse.wen, I noticed that you have a totalcmd.exe processes running on your machine therefore if you were to use symantec AV to do a file scan.. it will trigger as a trojan. kindly see if you are able to remove that processes. "H:\Desktop\totalcmd\TOTALCMD.EXE" Guowen Su | CCNA, CCIP, MCP, MCSA, MCSE, MCTS, MCITP, CEH | http://www.microsoft.com/en/sg/default.aspx Our Goal? VERY SATISFIED Customers. If you're not...let's talk!! Please don't vote me for answers... because i do not want others to feels that i'm cheating ? :) In any case God knows :)
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May 27th, 2011 2:23am

Hi, Please test the issue in Clean Boot first. For the detailed steps, please refer to the following Microsoft KB article: How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7 http://support.microsoft.com/kb/929135 If the issue persists, I would like to suggest you run ShellExView to check if some third party shell software may cause this issue. Run ShellExView ================= 1. Please download the ShellExView to your Desktop from the following link: http://www.nirsoft.net/utils/shexview.html Note: The third-party product discussed here is manufactured by a company that is independent of Microsoft. We make no warranty, implied or otherwise, regarding this product's performance or reliability. 2. Right-click the shexview.zip file, select "Extract All", and the Extraction Wizard will appear. 3. Select "Next", and under "Files will be extracted to this directory", type "C:\tool" (without the quotation marks). 4. Select "Next" and select "Finish". 5. Locate the directory C:\tool and double click shexview.exe. 6. Run the program and scan the computer. 7. Please press "Ctrl" on the keyboard and click all items which are marked in pink in the list. 8. Please choose "File" then "Disable Selected Items". 9. Quit and restart the computer to check the Windows Explorer issue again. Regards,Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
May 27th, 2011 2:29am

Hi Jesse.wen, I noticed that you have a totalcmd.exe processes running on your machine therefore if you were to use symantec AV to do a file scan.. it will trigger as a trojan. kindly see if you are able to remove that processes. "H:\Desktop\totalcmd\TOTALCMD.EXE" Guowen Su | CCNA, CCIP, MCP, MCSA, MCSE, MCTS, MCITP, CEH | http://www.microsoft.com/en/sg/default.aspx Our Goal? VERY SATISFIED Customers. If you're not...let's talk!! Please don't vote me for answers... because i do not want others to feels that i'm cheating ? :) In any case God knows :) Hi, Guowen Su Yes, i terminated "H:\Desktop\totalcmd\TOTALCMD.EXE" process, it does not help , issue still is there.
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May 27th, 2011 3:18am

Hi, possible for you to install teamviewer on the machine and allow me to remote into your machine for troubleshooting ? in any case you can add me in msn guo_wen_mervin@hotmail.com will be glad to assist you from there.Guowen Su | CCNA, CCIP, MCP, MCSA, MCSE, MCTS, MCITP, CEH | http://www.microsoft.com/en/sg/default.aspx Our Goal? VERY SATISFIED Customers. If you're not...let's talk!! Please don't vote me for answers... because i do not want others to feels that i'm cheating ? :) In any case God knows :)
May 27th, 2011 4:05am

Hi, possible for you to install teamviewer on the machine and allow me to remote into your machine for troubleshooting ? in any case you can add me in msn guo_wen_mervin@hotmail.com will be glad to assist you from there. Guowen Su | CCNA, CCIP, MCP, MCSA, MCSE, MCTS, MCITP, CEH | http://www.microsoft.com/en/sg/default.aspx Our Goal? VERY SATISFIED Customers. If you're not...let's talk!! Please don't vote me for answers... because i do not want others to feels that i'm cheating ? :) In any case God knows :) Thanks for your help:)
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May 30th, 2011 9:34pm

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