Hi, I have a Windows Server 2008 R2 box that shows an error when Checking for updates.

 

When I go to Windows update and push "Check for updates" I get a message saying:

 

Error(s) found: Code 80072EE6

 

I checked that download.windowsuodate.com is reachable

 

Any ideas?

 

Hi Gert_62

I was read a solucation about this error in an old thread, try this :

Click "Start"

Then Click "Run"

Copy and Paste this " regsvr32 MSXML3.dll "

Click "OK"

You should see a dialog box stating that the operation has suceeded.

Restart the computer

Hope that's helpful

Hi Liyin,

Thanx for your answer!

I came across the same post but since this is a Server 2008 R2 box with Hyper-V hosting a whole bunch of critical guest servers running on it I want to know what I'm doing by executing this command.

So do you know what this command does? What ddl am I registering? What is it doing? No other risk when doing that?

If it would have been a test box I would just try it. But in this case I'd rather not.

greetz

Hi Gert_62

Sorry for inconsiderately .

So could you post the event log of this error here ,it can help understand and analyse the problem better, thanks

Hi,

I would do that but it was not shown in an eventlog. It's just a message that appears when you click on "Check for updates" in the Windows Update window.

The Windows Update message than says:
- "Windows Could not search for new updates".
- An error occured while checking for new updates for your computer.
- Error(s) found: Code 80072EE6 Windows Update encountered an unknown error

Btw I just found out yesterday when you choose the option "Check online for updates from Windows Update" in the same window it seems works fine.

Can anyone tell me what  "regsvr32 MSXML3.dll" exactely does and whether it is safe to do it on a production Hyper-V host?

Hi Gert_62

 

You just need post the relevant error log of Windows update

1Click Start, and then click Run.

2In the Open box, type windowsupdate.Log, and then click OK.

 

The msxml3.dll is a component file of MSXML3 library. You can try to reinstall it to fix this issuer

 

Visit the following Microsoft Web site:

 

MSXML 4.0 Service Pack 3

 

http://www.microsoft.com/downloads/details.aspx?FamilyID=7F6C0CB4-7A5E-4790-A7CF-9E139E6819C0&displaylang=en

 

How to read the Windowsupdate.log file

 

http://support.microsoft.com/kb/902093

 

How to troubleshoot common Windows Update, Microsoft Update, and Windows Server Update Services installation issues

 

http://support.microsoft.com/kb/906602

 

Hope that's helpful

 

 

I tried installing MSXML 4.0 SP1 on the machine. But it didn't solve the issue.

Below you can find the log from today after I checked for update? I did a check for updates at 13:39. Below that I added a few other log lines before that as well.

 

2010-04-20	13:39:54:374	 932	1304	AU	Triggering AU detection through DetectNow API
2010-04-20	13:39:54:374	 932	1304	AU	Triggering Online detection (interactive)
2010-04-20	13:39:54:374	 932	9ec	AU	#############
2010-04-20	13:39:54:374	 932	9ec	AU	## START ## AU: Search for updates
2010-04-20	13:39:54:374	 932	9ec	AU	#########
2010-04-20	13:39:54:374	 932	9ec	AU	<<## SUBMITTED ## AU: Search for updates [CallId = {859EE30D-0304-4464-AE74-DE01E5B0F36C}]
2010-04-20	13:39:54:374	 932	1320	Agent	*************
2010-04-20	13:39:54:374	 932	1320	Agent	** START ** Agent: Finding updates [CallerId = AutomaticUpdates]
2010-04-20	13:39:54:374	 932	1320	Agent	*********
2010-04-20	13:39:54:374	 932	1320	Agent	 * Online = Yes; Ignore download priority = No
2010-04-20	13:39:54:374	 932	1320	Agent	 * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"
2010-04-20	13:39:54:374	 932	1320	Agent	 * ServiceID = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} Managed
2010-04-20	13:39:54:374	 932	1320	Agent	 * Search Scope = {Machine}
2010-04-20	13:39:54:374	 932	1320	Setup	Checking for agent SelfUpdate
2010-04-20	13:39:54:374	 932	1320	Setup	Client version: Core: 7.3.7600.16385 Aux: 7.3.7600.16385
2010-04-20	13:39:54:374	 932	1320	Misc	Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wuident.cab:
2010-04-20	13:39:54:389	 932	1320	Misc	 Microsoft signed: Yes
2010-04-20	13:39:54:389	 932	1320	Misc	WARNING: WinHttp: WinHttpCrackUrl failed. error 0x80072ee6
2010-04-20	13:39:54:389	 932	1320	Misc	WARNING: WinHttp: Initialize failed with 0x80072ee6
2010-04-20	13:39:54:389	 932	1320	Misc	WARNING: WinHttp: WinHttpCrackUrl failed. error 0x80072ee6
2010-04-20	13:39:54:389	 932	1320	Misc	WARNING: WinHttp: Initialize failed with 0x80072ee6
2010-04-20	13:39:54:389	 932	1320	Misc	WARNING: WinHttp: WinHttpCrackUrl failed. error 0x80072ee6
2010-04-20	13:39:54:389	 932	1320	Misc	WARNING: WinHttp: Initialize failed with 0x80072ee6
2010-04-20	13:39:54:389	 932	1320	Misc	WARNING: WinHttp: WinHttpCrackUrl failed. error 0x80072ee6
2010-04-20	13:39:54:389	 932	1320	Misc	WARNING: WinHttp: Initialize failed with 0x80072ee6
2010-04-20	13:39:54:389	 932	1320	Misc	WARNING: DownloadFileInternal failed for AGR-SRV-WSUS/selfupdate/wuident.cab: error 0x80072ee6
2010-04-20	13:39:54:389	 932	1320	Setup	WARNING: SelfUpdate check failed to download package information, error = 0x80072EE6
2010-04-20	13:39:54:389	 932	1320	Setup	FATAL: SelfUpdate check failed, err = 0x80072EE6
2010-04-20	13:39:54:389	 932	1320	Agent	 * WARNING: Skipping scan, self-update check returned 0x80072EE6
2010-04-20	13:39:54:389	 932	1320	Agent	 * WARNING: Exit code = 0x80072EE6
2010-04-20	13:39:54:389	 932	1320	Agent	*********
2010-04-20	13:39:54:389	 932	1320	Agent	** END ** Agent: Finding updates [CallerId = AutomaticUpdates]
2010-04-20	13:39:54:389	 932	1320	Agent	*************
2010-04-20	13:39:54:389	 932	1320	Agent	WARNING: WU client failed Searching for update with error 0x80072ee6
2010-04-20	13:39:54:389	 932	860	AU	>>## RESUMED ## AU: Search for updates [CallId = {859EE30D-0304-4464-AE74-DE01E5B0F36C}]
2010-04-20	13:39:54:389	 932	860	AU	 # WARNING: Search callback failed, result = 0x80072EE6
2010-04-20	13:39:54:389	 932	860	AU	 # WARNING: Failed to find updates with error code 80072EE6
2010-04-20	13:39:54:389	 932	860	AU	#########
2010-04-20	13:39:54:389	 932	860	AU	## END ## AU: Search for updates [CallId = {859EE30D-0304-4464-AE74-DE01E5B0F36C}]
2010-04-20	13:39:54:389	 932	860	AU	#############
2010-04-20	13:39:54:389	 932	860	AU	Successfully wrote event for AU health state:0
2010-04-20	13:39:54:389	 932	860	AU	AU setting next detection timeout to 2010-04-20 16:39:54
2010-04-20	13:39:54:389	 932	860	AU	Successfully wrote event for AU health state:0
2010-04-20	13:39:54:389	 932	860	AU	Successfully wrote event for AU health state:0
2010-04-20	13:39:59:397	 932	1320	Report	REPORT EVENT: {741C8C46-3179-401C-A2F1-1697349B6F0E}	2010-04-20 13:39:54:389+0200	1	148	101	{D67661EB-2423-451D-BF5D-13199E37DF28}	1	80072ee6	SelfUpdate	Failure	Software Synchronization	Windows Update Client failed to detect with error 0x80072ee6.
2010-04-20	13:39:59:397	 932	1320	Report	CWERReporter::HandleEvents - WER report upload completed with status 0x8
2010-04-20	13:39:59:397	 932	1320	Report	WER Report sent: 7.3.7600.16385 0x80072ee6 D67661EB-2423-451D-BF5D-13199E37DF28 Scan 101 Managed
2010-04-20	13:39:59:397	 932	1320	Report	CWERReporter finishing event handling. (00000000)

 

 

Part of the log before that:

2010-04-20	12:41:32:654	 932	590	PT	WARNING: PTError: 0x80072ee6
2010-04-20	12:41:32:654	 932	590	PT	WARNING: Initialization failed for Protocol Talker Context: 0x80072ee6
2010-04-20	12:41:32:654	 932	590	Report	WARNING: Reporter failed to upload events with hr = 80072ee6.
2010-04-20	12:47:35:027	 932	9ec	AU	#############
2010-04-20	12:47:35:027	 932	9ec	AU	## START ## AU: Search for updates
2010-04-20	12:47:35:027	 932	9ec	AU	#########
2010-04-20	12:47:35:027	 932	9ec	AU	<<## SUBMITTED ## AU: Search for updates [CallId = {EC4FD2F6-5BB1-440D-84A9-FB1574352B9F}]
2010-04-20	12:47:35:027	 932	590	Agent	*************
2010-04-20	12:47:35:027	 932	590	Agent	** START ** Agent: Finding updates [CallerId = AutomaticUpdates]
2010-04-20	12:47:35:027	 932	590	Agent	*********
2010-04-20	12:47:35:027	 932	590	Agent	 * Online = Yes; Ignore download priority = No
2010-04-20	12:47:35:027	 932	590	Agent	 * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"
2010-04-20	12:47:35:027	 932	590	Agent	 * ServiceID = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} Managed
2010-04-20	12:47:35:027	 932	590	Agent	 * Search Scope = {Machine}
2010-04-20	12:47:35:027	 932	590	Setup	Checking for agent SelfUpdate
2010-04-20	12:47:35:043	 932	590	Setup	Client version: Core: 7.3.7600.16385 Aux: 7.3.7600.16385
2010-04-20	12:47:35:043	 932	590	Misc	Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wuident.cab:
2010-04-20	12:47:35:059	 932	590	Misc	 Microsoft signed: Yes
2010-04-20	12:47:35:059	 932	590	Misc	WARNING: WinHttp: WinHttpCrackUrl failed. error 0x80072ee6
2010-04-20	12:47:35:059	 932	590	Misc	WARNING: WinHttp: Initialize failed with 0x80072ee6
2010-04-20	12:47:35:059	 932	590	Misc	WARNING: WinHttp: WinHttpCrackUrl failed. error 0x80072ee6
2010-04-20	12:47:35:059	 932	590	Misc	WARNING: WinHttp: Initialize failed with 0x80072ee6
2010-04-20	12:47:35:059	 932	590	Misc	WARNING: WinHttp: WinHttpCrackUrl failed. error 0x80072ee6
2010-04-20	12:47:35:059	 932	590	Misc	WARNING: WinHttp: Initialize failed with 0x80072ee6
2010-04-20	12:47:35:059	 932	590	Misc	WARNING: WinHttp: WinHttpCrackUrl failed. error 0x80072ee6
2010-04-20	12:47:35:059	 932	590	Misc	WARNING: WinHttp: Initialize failed with 0x80072ee6
2010-04-20	12:47:35:059	 932	590	Misc	WARNING: DownloadFileInternal failed for AGR-SRV-WSUS/selfupdate/wuident.cab: error 0x80072ee6
2010-04-20	12:47:35:059	 932	590	Setup	WARNING: SelfUpdate check failed to download package information, error = 0x80072EE6
2010-04-20	12:47:35:059	 932	590	Setup	FATAL: SelfUpdate check failed, err = 0x80072EE6
2010-04-20	12:47:35:059	 932	590	Agent	 * WARNING: Skipping scan, self-update check returned 0x80072EE6
2010-04-20	12:47:35:074	 932	590	Agent	 * WARNING: Exit code = 0x80072EE6
2010-04-20	12:47:35:074	 932	590	Agent	*********
2010-04-20	12:47:35:074	 932	590	Agent	** END ** Agent: Finding updates [CallerId = AutomaticUpdates]
2010-04-20	12:47:35:074	 932	590	Agent	*************
2010-04-20	12:47:35:074	 932	590	Agent	WARNING: WU client failed Searching for update with error 0x80072ee6
2010-04-20	12:47:35:074	 932	13e8	AU	>>## RESUMED ## AU: Search for updates [CallId = {EC4FD2F6-5BB1-440D-84A9-FB1574352B9F}]
2010-04-20	12:47:35:074	 932	13e8	AU	 # WARNING: Search callback failed, result = 0x80072EE6
2010-04-20	12:47:35:074	 932	13e8	AU	 # WARNING: Failed to find updates with error code 80072EE6
2010-04-20	12:47:35:074	 932	13e8	AU	#########
2010-04-20	12:47:35:074	 932	13e8	AU	## END ## AU: Search for updates [CallId = {EC4FD2F6-5BB1-440D-84A9-FB1574352B9F}]
2010-04-20	12:47:35:074	 932	13e8	AU	#############
2010-04-20	12:47:35:074	 932	13e8	AU	Successfully wrote event for AU health state:0
2010-04-20	12:47:35:074	 932	13e8	AU	AU setting next detection timeout to 2010-04-20 15:47:35
2010-04-20	12:47:35:074	 932	13e8	AU	Successfully wrote event for AU health state:0
2010-04-20	12:47:35:074	 932	13e8	AU	Successfully wrote event for AU health state:0
2010-04-20	12:47:40:066	 932	590	Report	REPORT EVENT: {B7F9094C-3FE2-4629-9B1A-1E4DB1DB51F3}	2010-04-20 12:47:35:059+0200	1	148	101	{D67661EB-2423-451D-BF5D-13199E37DF28}	1	80072ee6	SelfUpdate	Failure	Software Synchronization	Windows Update Client failed to detect with error 0x80072ee6.
2010-04-20	12:47:40:129	 932	590	Report	CWERReporter::HandleEvents - WER report upload completed with status 0x8
2010-04-20	12:47:40:129	 932	590	Report	WER Report sent: 7.3.7600.16385 0x80072ee6 D67661EB-2423-451D-BF5D-13199E37DF28 Scan 101 Managed
2010-04-20	12:47:40:129	 932	590	Report	CWERReporter finishing event handling. (00000000)
2010-04-20	12:56:45:669	 932	590	PT	WARNING: PTError: 0x80072ee6
2010-04-20	12:56:45:669	 932	590	PT	WARNING: Initialization failed for Protocol Talker Context: 0x80072ee6
2010-04-20	12:56:45:669	 932	590	Report	WARNING: Reporter failed to upload events with hr = 80072ee6.
2010-04-20	13:08:56:682	 932	590	PT	WARNING: PTError: 0x80072ee6
2010-04-20	13:08:56:682	 932	590	PT	WARNING: Initialization failed for Protocol Talker Context: 0x80072ee6
2010-04-20	13:08:56:682	 932	590	Report	WARNING: Reporter failed to upload events with hr = 80072ee6.
2010-04-20	13:08:56:682	 932	590	Report	WARNING: Discarding a batch of 1 events because they have expired.
2010-04-20	13:08:56:698	 932	590	PT	WARNING: PTError: 0x80072ee6
2010-04-20	13:08:56:698	 932	590	PT	WARNING: Initialization failed for Protocol Talker Context: 0x80072ee6
2010-04-20	13:08:56:698	 932	590	Report	WARNING: Reporter failed to upload events with hr = 80072ee6.
2010-04-20	13:23:17:734	 932	590	PT	WARNING: PTError: 0x80072ee6
2010-04-20	13:23:17:734	 932	590	PT	WARNING: Initialization failed for Protocol Talker Context: 0x80072ee6
2010-04-20	13:23:17:734	 932	590	Report	WARNING: Reporter failed to upload events with hr = 80072ee6.

Is this what you meant?

 

 

 

 

 

2010-04-20 13:39:54:389 932 1320 Misc WARNING: DownloadFileInternal failed for AGR-SRV-WSUS/selfupdate/wuident.cab: error 0x80072ee6

 
2010-04-20 12:47:35:059 932 590 Misc WARNING: DownloadFileInternal failed for AGR-SRV-WSUS/selfupdate/wuident.cab: error 0x80072ee6

 

Hi Gert_62

I notice that error recorder, looks like your server has been specified intranet Microsoft update service location, but it's seems a bad URL, try to configured it as “http(s)://AGR-SRV-WSUS/selfupdate/wuident.cab” and run "wuauclt /detectnow" again

 

Please reference the article below:

Configure Clients Using Group Policy

http://technet.microsoft.com/en-us/library/dd939933(WS.10).aspx

The “Specify intranet Microsoft Update service location” subsection

 

Hope that's helpful

 

• Marked as answer by Tiger LiMicrosoft employee Monday, April 26, 2010 2:06 AM

HiGert_62

have you resolve your problem

I expect your replay

Thanks

Hi liyin,

I'm sorry but I haven't had the time to try it. It is set by a policy and I have to talk to a colleage to see what we can change about it. At least now I know that that is the reason for the errormessage. I wasn't aware of that before.

I'm a bit hesitant to just change the policy becuase se had a lot of problems with SPN registration on various servers. So I have to see how those relate. And read a bit more about what the SPN stuff is all about. Because I'm not familiar with it yet.

When I changed it and it works I will post a message. Thanks for your help.

Gert

This took me a while. But in the meantime I changed this update location in Windows update to what you suggested and the problem is solved.

Thanks a lot!

I just resived alart.

you are welcome.

Glad you resolve this issur!

I had this error and applied the .dll update.  It didn't fix it. Turns out that the problem was even simpler than that. I noticed that when I tried to update antivirus databases that they weren't connecting.  I discovered that I failed to specify the default gateway in TCPIP.  Once I did that, no more error.

Thanks. its working

hello I have the same problem. when you said " I failed to specify the default gateway in TCP IP " what do you mean ?

thanks

hello I have the same problem. when you said " I failed to specify the default gateway in TCP IP " what do you mean ?

thanks

Hello,

that means you have to configure on the NIC properties the default gateway ip address. On your machine run in an elevated command prompt(RUN AS ADMINISTRATOR):

ipconfig /all

In the output you should see the default gateway ip address or none.